Toyota of Newport

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Toyota of Newport:
My husband feels that going to a car dealership is like getting his teeth pulled out and it becomes painful. He feels harassed, taken for a ride and that the sales person just wants a sale. Oh please leave my teeth alone...Well guess what our visit last week to Toyota of Newport gave my husband a whole new outlook. aka Paula was the first sales person I have seen my husband relate to. Yes she also made him laugh. She was forthcoming, extremely professional and made us feel like we were part of the Toyota Family and that we were making the 'right' decision in what we were buying. She understood our budget, she understood our needs and most of all she explained that life was too short to worry-enjoy life and we are through our highly rated visit and sale with Toyota of Newport...thank you very much Paula.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Toyota of Newport:
Was able to get an appointment right away. Service dept diagnosed problem and secured the required parts. Repairs resolved problems and were completed in a timely fashion. Dealership provided free loaner car while car was being serviced. repair work is warranteed.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Toyota of Newport:
I am tired of the issue which is not of my doing having no solution. I have had nothing but problems with this vehicle since I purchased it two years ago. If I was not for an outside force I would have never had any issues be solved. The service departmant is never at fault.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Toyota of Newport:
I'm always treated with courtesy and consideration. I like the email reminders so that I don't forget to come in for service. My questions are always answered, by the mechanic in the bay if necessary. I don't feel that I've ever been encouraged to spend money on service I didn't really need. I like having local shuttle service if I need it. On the rare occasions when I've required a loaner while my car was being serviced, they've always tried to give me what I needed to accommodate the computer equipment I use for my business.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Toyota of Newport:
Love having my car serviced at Toyota but pricing is high and during these economic times it would make the decision to have my toyota serviced at Toyota easier if costs were a bit more competitive. The people are very nice and will work with you just realize you will pay top dollar.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Toyota of Newport:
Positive attitude on part of sales personnel. Bought Prius so there was no price haggling. Sales representive covered option packages and prices and helped us decide. We were kept informed about delivery date. Finance person helped us decide on extended warranty plan. Also Toyota credit card.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Toyota of Newport:
Convenient to drop vehicle off indoors, sign in and use waiting room. Usually do not have to wait longer than expected for completion of service. Price with coupon is in line with other service centers. Work area is very clean. Service personnel have been able to take care of all problems so far.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Toyota of Newport:
I brought my Camry in for a free check up and while I was waiting I spoke with a sales man about the new hybrid Camry but never did I feel pressured to buy or ignored when I said I wouldn't be purchasing a new car for about 6 months. The worst part about dealerships can be the pressuring salesmen but in this case they were wonderful, I will buy my car here in 6 months without a doubt!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Toyota of Newport:
Bob Tortolani did a great job informing us about the Prius and putting the savings of driving a hybrid in concrete numbers. He was more of an advisor than a salesperson- which made the experience more comfortable. When we met with the business manager, he fully explained the contract and it was not a pressure situation. High marks for all. Ned

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