Toyota of North Austin

Very disappointing service! Didn’t answer my simple text about the status of the car 2 hours after I dropped it off. I actually think they forgot about my car until I arrived 3 Didn’t answer my simple text about the status of the car 2 hours after I dropped it off. I actually think they forgot about my car until I arrived 3 hours after I dropped it off. Either way it was at least 2 hours over the estimated time. Charged me $60 to clean the battery terminals. The bill was very unclear exactly what the charges were for. It felt very unprofessional and I highly doubt I will return for future service which is what I told the service guy. More

El vehículo me lo vendieron con el parachoques malo o el bómper de la parte delantera, en tres oportunidades he llevado el carro a que lo reparen, el gerente RICARDO PONCE me aseguró en la segunda ocasión q bómper de la parte delantera, en tres oportunidades he llevado el carro a que lo reparen, el gerente RICARDO PONCE me aseguró en la segunda ocasión que él mismo iba a cerciorarse de qué cambiaran o reemplazaran el bómper por uno nuevo Cosa que no ocurrió dejaron el mismo parachoques mal instalado con las grapas partidas y mal cuadrado ahora en esta ocasión que es la tercera vez que hago el reclamo dejaron el mismo parachoques mal pintado y con las grapas partidas es increíble que el nombre de tan prestigiosa marca esté manchada por semejantes personas que no tienen ni idea lo que es calidad de servicio y profesionalismo se burlan de las personas y te tratan como si te hubieran donado el carro, es increíble la falta de ética y responsabilidad. More

They took very good care of you and answer all questions. But they could have cleaned up the windows after they wrote on it. Left it all smeared and difficult to see. But they could have cleaned up the windows after they wrote on it. Left it all smeared and difficult to see. More

I just had service done. It was timely and professional. I appreciate Walter Ortiz service advisor. It was timely and professional. I appreciate Walter Ortiz service advisor. More

Salesman was A+ Jr Castillo was great and recommended highly. Never had a experience like that at a dealership. It was the fastest I have ever been through a dealer. highly. Never had a experience like that at a dealership. It was the fastest I have ever been through a dealer. More

Horrible at service prioritization with technicians and time management of vehicles. Too many advisors, not enough technicians who are doing the actual work, which causes vehicles to be there for 5+ hours time management of vehicles. Too many advisors, not enough technicians who are doing the actual work, which causes vehicles to be there for 5+ hours just waiting to get serviced. I had a “reservation” at 12:30. I brought my car in early at 11:30am, but they didn’t even start on it until 4pm and they close at 7pm. My car was there for 7.5 hours and they didn’t even do some of the things I requested in my reservation. A waste of time. I live 30 mins away so it’s not like I can bring my car in whenever I want. What’s the point of a reservation? They need to organize their operations because that’s ridiculous. More

Accommodating, reliable and truthful to their words. It was a great experience and grateful for Tim and management! It was a great experience and grateful for Tim and management! More

I recently visited the dealership for an oil change and was thoroughly pleased with the service, especially due to the staff member, Jared, who assisted me. He was courteous and a pleasure to deal with. was thoroughly pleased with the service, especially due to the staff member, Jared, who assisted me. He was courteous and a pleasure to deal with. More

Service advisor don’t explain what was done to vehicle. They just hand over the paper to close out the ticket. They just hand over the paper to close out the ticket. More

Service was very fast and service guys were super friendly and helpful. I highly recommend this dealership. friendly and helpful. I highly recommend this dealership. More