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830 Reviews of Toyota of Plano - Service Center
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September 14, 2012
No return calls, you the customer have to do all the leg work yourself. When I setup the appt. requested to be called about another issue prior to bringing the car in for service. Received no call from th work yourself. When I setup the appt. requested to be called about another issue prior to bringing the car in for service. Received no call from the service department, I waited two weeks, I finally decided to call them the day prior to my visit. When I brought the car in I was told a part had to be ordered it would take a little over a week to get the part in. I waited three and a half week, still no call from the service dept. When I did call them instead of the service rep. Checking on the issue, I had to talk to parts dept. myself to confirm the part was in, then got transferred to the service rep so I could setup an appt. got his voicemail. I left a message and guess what he still has not called me back, going on 4 weeks now. Decided that I'm just going to take my car to another Toyota dealership. More
by tbnicky
Employees Worked With
Not naming
August 08, 2012
Came in for a simple coolant leak I thought might be a hose or something. They claimed the leak was coming from the thermostat. Charged me $300 to change the thermostat. In the process, they broke the hose or something. They claimed the leak was coming from the thermostat. Charged me $300 to change the thermostat. In the process, they broke the drain cock valve trying to empty the radiator, couldn't locate a replacement part, and so charge me another $150 for a 3rd-party radiator. $600 and 2 days later I got my car back, still with the same coolant leak I originally brought it in for. Service manager was rude and confrontational. Wouldn't introduce himself properly or even give me his name. Service people seemed uninformed and inept. Routinely could not identify problems in advance, find the right replacement parts, and leave you waiting all day at the dealership before telling you to come back tomorrow. What really gets me, is this is the dealership where I originally purchase my car. You would think that customer service to their own customers would be important to them. If you can't trust the people you bought your car from to give you good service, don't buy from them. More
by 4Runner1994
Employees Worked With
Wouldn't give his name
August 04, 2012
While I was driving, I saw tire pressure check sign and brought my Camry to this place. Staff found my right rear tire had a nail poked.. Before starting to fix it, he inflated tire not to cause additional brought my Camry to this place. Staff found my right rear tire had a nail poked.. Before starting to fix it, he inflated tire not to cause additional damage and fixed it in reasonable time.. More
by ysohn1
Employees Worked With
Carlos, Carlos Lazo
July 07, 2012
I've gone to this dealership since I bought my Camry in 2001. They're always professional and friendly and I feel I can trust them to fix only what needs to be fixed. I've checked their prices at other ser 2001. They're always professional and friendly and I feel I can trust them to fix only what needs to be fixed. I've checked their prices at other service shops around and they're always competitive and a lot of times less expensive than other places. I have never had a bad experience here. No matter where I end up buying my next Toyota, I'll always use this dealership for any service on the car. More
by pkappele
Employees Worked With
1
July 01, 2012
I recently went for servicing and I had a good experience. Great and excellent service. The customer service at the service department were awesome. Nice and clean waiting room. experience. Great and excellent service. The customer service at the service department were awesome. Nice and clean waiting room. More
by khawar58
Employees Worked With
Michael Earhart
June 04, 2012
Vehicle was ready when promissed and the cost was very close to what was estimated. Alerted me about a problem I was not aware of and fixed after I authorized. close to what was estimated. Alerted me about a problem I was not aware of and fixed after I authorized. More
by abenavides
Employees Worked With
do not remeber
May 12, 2012
I purchased a 2008 Toyota Prius from another dealer - and when I took it in for service- I felt like I was a bother to the dealership. I looked for another Toyota Dealer, and discovered Toyota of Plano. Fr when I took it in for service- I felt like I was a bother to the dealership. I looked for another Toyota Dealer, and discovered Toyota of Plano. From the very first time to vist, and each time thereafter I have been greeted as a customer, and treated with respect, and all the work I have had done has been done correctly. My Son has a older ( 2005 ) Prius with over 100, 000 miles on it - and He also is now a Toyoto of Plano Service Customer. More
by ronaldpope
Employees Worked With
Service Adviisor
May 03, 2012
Randy and Simon was very professional and provided the "Best In Class" when I took my 2011 Camry in for it's 25,000 mile service inspection. I continue to refer all my family,friends and co-workers to Toy "Best In Class" when I took my 2011 Camry in for it's 25,000 mile service inspection. I continue to refer all my family,friends and co-workers to Toyota of Plano for all their car needs. So far, all the individuals I have recommended have been V-E-R-Y satisfied with the treatment they have recieved. The personnel at Toyota of Plano, are O-U-T-S-T-A-N-D-I-N-G!! More
by camptwill
Employees Worked With
Randy George and Simon - Service Dept., Simon Gutierrez
May 02, 2012
My 2007 Camry got engine oil leak. I contacted Toyota of My 2007 Camry got engine oil leak. I contacted Toyota of Plano. The service adviser Wes Armstrong arranged a tow company for me. They fixed the pro My 2007 Camry got engine oil leak. I contacted Toyota of Plano. The service adviser Wes Armstrong arranged a tow company for me. They fixed the problem and did clean up and charged nothing. More
by toyo0716
Employees Worked With
Wes Armstrong
May 02, 2012
Everything was good. I can't think of anything to complain. The service was quick, satisfactory. People were friendly & professional. I would recommend this dealer to anybody that I know complain. The service was quick, satisfactory. People were friendly & professional. I would recommend this dealer to anybody that I know More
by hungpham65
Employees Worked With
I forgot
