Toyota of Plano

Reason for Visit: Service

I recommend this dealer: No

My Review of Toyota of Plano:
Do not buy extended warranty from Toyota of plano. They do not honor the warranty. I took my car for a problem with the brake light and the stalling that happens when I steer the car to the left. They diagoned the problem as a piece of hardware ( costing 1400) to replace that should have been covered with the extended warranty. But Toyota of plano refused to cover. The car only had 50K mileage and the warranty was for 100K.
Abdul Khalid


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Reason for Visit: Sales

I recommend this dealer: No

My Review of Toyota of Plano:
I came to Toyota of Plano's used car department interested in trading in my 2000 Camry for a cheaper used car. They were okay until it came time to negotiate a deal. After negotiating, I realized that we could not arrive at a deal acceptable to me. I explained to them what I thought my car was worth, allowing for a generous profit for them, and they told me I didn't know what I was talking about even though I've been around cars and car dealers all of my life and know pricing. At this point, they brought out the used car manager/supervisor and the other salesmen gathered around the desk. He again told me that I didn't know what I was talking about, so then I asked for my keys which I had given to them to inspect my car. They would not return my keys, and kept trying to negotiate with me. Eventually I stood up and said &quot;give me my keys now, please,&quot; and the manager bolted up and loudly yelled to someone in the office to &quot;get him his keys.&quot; With that I left. They had the nerve to call me the next day and ask if I was still interested in the car! <br><br>In addition to all that, as I was waiting around the dealer, the salesmen made a racist joke about an Asian man who was looking at cars on lot. Avoid Toyota of Plano's used car department like the plague. They are slimeballs.<br>

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Toyota of Plano:
My initial sales experience was okay. I was in touch with the internet sales manager prior to arrival to the dealership. He quoted me a price ($500 over invoice) and so I went in to test drive a 4Runner. When we went to negotiate the deal, the &quot;sales manager&quot; only took $1000 off (which was the current incentive) the sticker price. I told the sales guy that I wasn't paying that much since I was quoted something much lower. He promptly went back and fixed the &quot;problem.&quot; I got the window tinting (priced at $199 for 2 windows), which I had to bring my car back for on another day. This is where my trouble began...<br><br>Trip #1: My windows got tinted, but there was a piece of lint in the driver's side window, and bubbles in the passenger's window. Brought it back for them to redo...<br><br>Trip #2: Bubbles in the driver's side window. Then upon closer inspection, there were cuts and scratches all over my car (8 in. scratch on front bumper, small scratches on front fender, scratches on window and seal around window, big black scratch on rear bumper). So basically my car was vandalized while it was sitting at the dealership. Complained to service guy and GM (never heard back though). Dealership offered to fix.<br><br>Trip #3: Fixed front bumper/fender and replaced tinting. Rear bumper still needed some work to smooth out the paint (you can tell where they had painted). Crew scratched up the frame around the driver's side window while they were fixing the scratches on it (go figure). New scrapes on tint. New cut on rubber seal at bottom of driver's side window. Got explanation that the dealership didn't have an enclosed area to do tinting, so some bubbles may occur (and why wasn't I told this when I was offered the tinting service??).<br><br>Trip #4: Was finally offered a rental car (a new 2004 Camry) for my troubles. Supposed to be fixing rear bumper, tinting, frame, and rubber seal around window. They're supposed to be sending the car down to the professional tinting place down the street. We'll see what happens. That was this morning.<br><br>So I bought my car on 6/15, and it has already been in the shop for various things 4 times in a little over a month. It's pretty irritating. Hopefully they'll fix it right this time. I guess my advice is to just buy the car as is and don't let them do any add-ons (unless it's to install lo-jack or something simple). They obviously can't do it right there.<br><br>The only redeeming factor is that I got a VIP card in the mail that allows me to get free oil changes for the life of the factory warranty (3 years, 36k miles). That was a nice perk.

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