This was my second time buying a new car from Toyota of Portsmouth with Lowell as my Salesman. I bought a corolla 8 years ago and just traded it in last weekend for a 2013 Rav 4 limited addition. My corolla was an amazing vehicle that I put no money into and I know my Rav 4 will be the exact same. Lowell is an amazing guy and makes buying a car fun without it being stressful! He works within your price range and is not pushy at all.

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I had a very good new car buying experience; Lowell was very knowledgeable and great to work with. He took care of everything for us.

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It was a good experience, my only issue was the loan, that had troubles with my migratory status, but Mark Sullivan helped resolved this and make a deal we could make it work

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Lowell was extremely informative about the model I have purchased, as well as models I am contemplating purchasing in the future. He offered us car tips and facts and took us for a tour of the service area. I would recommend Lowell and Toyota of Portsmouth to any of my friends and/or coworkers. Sincerely, Steven Sullivan

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I purchased a 2009 Rav4 from Toyota of Portsmouth and I had a great experience. I told the sales consultant what we were looking for and what we were looking to spend. He picked out a perfec Rav4 that was everything we wanted. He listened to what we wanted and made a perfect match!! We didn't even look at any other cars!! He was very knowledgeable; every question we had about the Rav4 or any other toyota car; he could answer confidently.

Purchasing the Rav4 from them was the best expierence I've ever had buying a car. They were very effiecent while being speedy. Also, the prices were competative!

Everyone was so friendly and willing to help. They made our experience worth the 1 hour drive it takes to get there!

Overall it was just a very pleasant experience in everyway it could be. I would defintely recommend this dealer to others! I already have! `

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I went to this dealership because of TV ads. my first impression was good got to test drive Rav 4 was very satisfied. Sat down with sslesman to figure out financing, took a little give and take. i put a $500.00 deposit them on car left with a good feeling.. My experience went very wrong for then, on. these people are horrible..they gave me a hard time about my loan,needed a co signer after 24hrs. didn t tell me the first day, left me a voice mail..got co signer. still bad. my son and I went to pick up car ,he took time off from work. after many problems I told them I was going to go to another dealer,i was being treated with most disrespect I needed to leave. they told me my $500 deposit was non-refundable it was an acquisition fee. If i cancelled to deal I would loose my money. So literaaly I had no choice, loose my money or deal with them,I signed for the car..Love my Rav4 will not go back for service, afraid they will ruin my car..If any of these men's wives or mothers were treated the way I was and how they could be so rude and underhaned I m sure they would not return here either

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I did not buy a car but I was involved in a deal. I was helping a family member buy a car. She had gone through everything on a Monday. She test drove a car but it was a little out of the price range. So the dealership told her they would get one for her that would fit the budget. She could have it on Wednesday, she was all set, pick it up drive away. She put a deposit down that would go towards the car. On Wednesday after going back and forth about money, paperwork, general car buying BS, she decided she wouldn't buy there and go elsewhere. She called to say she would be in to get her $500 back. A voicemail was received saying she would not get her money back, it was the dealerships. Without going into detail this was the rudest, most unprofessional, disrepectful voicemail I have ever heard. This is coming from a manager of a car dealership expecting to sell a car.

When I met him on Thursday, I was met with the same rudeness and disrespect. As I was trying to get an explanation out of Rick the Sales Manager, he walked away mid sentance and I never saw him again. He retreated to his office never to be seen again and passed me off to Elliot who actually talked to me, explained a few things to me, and probably is a SOLE reason why my family member still bought her car there. Come to find out that $500 "deposit", was used as a finder's fee and was never relayed to her.

Her salesman, Mike Lane, was no where to be seen during this whole ordeal and his only response to me when this was going down was "well she's getting a great deal".

The owner's hotline BS that's advertised "call me anytime, I'll help you", complete and total crap.

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Our first experience with Lowell was about a year ago. I was one of those rare occasions where buying a car was enjoyable. We left with a new Venza That day.
On Saturday, July 28 we returned to Toyota of Portsmouth to try out a 2012 4runner. We specifically asked for Lowell. Once again he was very knowledgeable and pleasant to deal with, he's a 'people person'. By that afternoon there was a new 4runner in my driveway.

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My wife and I found both gentlemen to be very knowledgeable and thorough about the vehicle we wanted to buy.Both were courteous,open,and friendly in their manner dealing with us. They are a credit to the Toyota of Portsmouth dealership. They are worthy of high praise! We drove away with a 2012 Camry as happy customers.

Dave and Mary Crowley

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Lowell and the Toyota family went out of their way to put me in the vehicle I wanted.
We worked out a fair price, and, they located a Tacoma in the color I wanted. Lowell
was very friendly and knowledgeable. I felt very much at ease working with him. As far as the dealership goes, we must be satisfied with it, seeing as this is the fourth
vehicle we got from them.

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