My Review Of Toyota of Portsmouth:
I did not buy a car but I was involved in a deal. I was helping a family member buy a car. She had gone through everything on a Monday. She test drove a car but it was a little out of the price range. So the dealership told her they would get one for her that would fit the budget. She could have it on Wednesday, she was all set, pick it up drive away. She put a deposit down that would go towards the car. On Wednesday after going back and forth about money, paperwork, general car buying BS, she decided she wouldn't buy there and go elsewhere. She called to say she would be in to get her $500 back. A voicemail was received saying she would not get her money back, it was the dealerships. Without going into detail this was the rudest, most unprofessional, disrepectful voicemail I have ever heard. This is coming from a manager of a car dealership expecting to sell a car.
When I met him on Thursday, I was met with the same rudeness and disrespect. As I was trying to get an explanation out of Rick the Sales Manager, he walked away mid sentance and I never saw him again. He retreated to his office never to be seen again and passed me off to Elliot who actually talked to me, explained a few things to me, and probably is a SOLE reason why my family member still bought her car there. Come to find out that $500 "deposit", was used as a finder's fee and was never relayed to her.
Her salesman, Mike Lane, was no where to be seen during this whole ordeal and his only response to me when this was going down was "well she's getting a great deal".
The owner's hotline BS that's advertised "call me anytime, I'll help you", complete and total crap.
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