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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,421 Reviews

1,421 Reviews of Toyota of Richardson - Service Center

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November 11, 2019

Toyota of Richardson has been the best dealer I have used. We have 2 Toyotas that we purchased and serviced with them. Lee Schuster is the best service writer. I would highly recommend. More

by Mc
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2019 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

November 11, 2019

Service advisors are great, particularly Lee Schuster. Scheduled an appointment and got in and out timely. Waiting room is comfortable with a few nice amenities. More

by igg4116
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Torbet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2019 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

November 11, 2019

Great service! Lee always takes good care of me. he greets me by name explain what's going to be going on and keep me update about my vehicle and time is going to be ready. More

by Michael
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2019 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

November 10, 2019

Excellent service dept. My service advisor kept me posted while I waited for routine service. Nice, quiet room available to work on my laptop. It was all good! More

by Happy Prius Owner
Recommend Dealer
Yes
Employees Worked With
Crystal - service advisor
Nov 18, 2019 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

November 08, 2019

The service department personnel were friendly, knowledgeable and kept me informed as to the progress of the service on my Sienna. I applaud their efficiency. More

by Al
Recommend Dealer
Yes
Employees Worked With
Rodrigo Carone (5 Stars)
Nov 18, 2019 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

November 08, 2019

Great place. Need to bring back car wash. Donuts suck. Need something watchable on tv in the waiting rooms. Replaying over and over again makes for long wait More

by Lsc
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee good guy no BS.
Nov 18, 2019 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

November 07, 2019

Fast service! Doug delivered the best customer service I’ve received in a car dealership...even better than my Audi and BMW experiences. I’ll go back! More

by CRiska
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2019 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

November 05, 2019

Great service! Randi was amazing. She completely explained everything done to the vehicle and future appointments. The time to complete the service was not too bad! More

by Happy customer
Recommend Dealer
Yes
Employees Worked With
Randi Gardner
Nov 18, 2019 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

November 05, 2019

Excellent Dealership, great staff from Sales to Service. I highly recommend them to all. I don't see our Service Advisors name and want to make sure he gets the credit Dough did any excellent job expl More

by N S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dough, Service Advisor
Nov 18, 2019 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

October 26, 2019

Great service department We’ve been bringing our Toyota’s here for years and have always received great service and fair pricing. We don’t have to go other places for batteri More

by Lynda M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Douglas Mora
Nov 18, 2019 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

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