Toyota of Richardson

Toyota of Richardson
1221 N Central Expressway
Richardson, Texas 75080
(866) 700-1222

Manufacturers: Toyota, Scion


Most Reviewed Employees
Robert Alicea Robert Alicea
PreOwned Car Sales
Matt Bryan Matt Bryan
Service Advisor
Cesar Sotelo Cesar Sotelo
PreOwned Sales Director
Jeff Skolnick Jeff Skolnick
New Car Sales
Lee Schuster Lee Schuster
Service Advisor
Ed Giraldo Ed Giraldo
Fleet Manager
Jeremi Chapman Jeremi Chapman
Service Advisor
Scott Macdonald Scott Macdonald
Service Advisor
Tom Eubank Tom Eubank
PreOwned Car Sales
C.T. White C.T. White
PreOwned Car Sales
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Automated Car Wash
Cable TV
Customer Lounge Area
Express Service
Free Coffee
Free WiFi
Instant Financing
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 9:00 PM

Tuesday: 8:30 AM - 9:00 PM

Wednesday: 8:30 AM - 9:00 PM

Thursday: 8:30 AM - 9:00 PM

Friday: 8:30 AM - 9:00 PM

Saturday: 8:30 AM - 9:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 9:00 PM

Tuesday: 7:00 AM - 9:00 PM

Wednesday: 7:00 AM - 9:00 PM

Thursday: 7:00 AM - 9:00 PM

Friday: 7:00 AM - 9:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 9:00 PM

Tuesday: 7:00 AM - 9:00 PM

Wednesday: 7:00 AM - 9:00 PM

Thursday: 7:00 AM - 9:00 PM

Friday: 7:00 AM - 9:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.5/5
181 Reviews
Toyota of Richardson

Overall Score: 4.5 Star Rating4.5





About Toyota of Richardson
Certified: Toyota of Richardson
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Toyota of Richardson has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Toyota of Richardson
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.


Lorikarol
5/23/2012 1:25:38 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jeremi Chapman

My Review of Toyota of Richardson:
Great people to work with. Made an appointment by internet and was in and out in around 30 minutes. Service area is kept clean and offers work areas and tv while you are waiting

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ggmcdonald
5/10/2012 11:07:30 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Bryan

My Review of Toyota of Richardson:
I've been using this dealer for about 12 years and have almost always been pleased with the service. With one or two exceptions the work has been completed competently and on schedule. On the few occasions when there was a problem, it was correctly promptly and they were apologetic about the problem.

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pcrranch
5/10/2012 6:10:18 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Lee Schuster

My Review of Toyota of Richardson:
After driving Mercedes and BMW's for many years, we are now committed Toyota owners for two reasons. We're always impressed with the reliability of the cars, and Toyota of Richardson has the best service department we've ever used. One of our cars stays at our ranch, which is 5 hours from Dallas, but we bring it back to Richardson for service because we know that Lee Schuster will take excellent care of us. Also, having an "on-site" rental agency is fabulous. Thank you, everyone.

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HAN TRUONG
5/3/2012 9:43:25 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Bryan, Mickey Hagar

My Review of Toyota of Richardson:
My family have 2 cars make Toyota.One has been bought from Toyota of Richardson and another bought from Toyota of Plano. Now, both are served at Toyota of Richardson.I'm very pleased services of Toyota of Richardson.

Thank you so much

HAN TRUONG PHAN &
HUAN TRUONG PHAN

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mastersgt11
4/20/2012 12:13:02 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Tony Azami, Norm Nguyen

My Review of Toyota of Richardson:
I had been price shopping online and received a price quote from Toyota of Richardson. I went into the dealership only to have them raise the price by $2000. They started adding for equipment and destination and prep fees. They are the worst dealer and could not explain anything to me to overcome these fees. Beware... Don't go into this dealership unless you would like to get taken advantaged of in these days of time.

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Armadillo
4/7/2012 9:52:31 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Lee Schuster

My Review of Toyota of Richardson:
I have owned a Toyota since 1993 and therefore have had several dealerships service my vehicles in the Dallas/Ft Worth area. I began having my new Avalon serviced at Toyota of Richardson since about 2005 and because of their honesty and getting it done when they say it will be done is one of the main reasons I have stayed with Toyota of Richardson. Sometimes I'm in a hurry and my service might take longer than I can stay around so I'm offered a ride to airport, to my office, to my home or anywhere of in some cases have been offered a loaner car. My service rep, Lee Schuster, recognizes me when I drive up, and takes care of me like I was really somebody! I've got a 2001 Avalon and a 2002 Tundra that I will always have serviced at Toyota of Richardson! By the way, they keep me going so well that my 2001 Avalon still gets very close to 30MPG on highway and I have NEVER had to change plugs or plug wires with over 170,000 miles on it! When Lee tells me something needs tending to, I know I can trust him without any doubts! Thanks Lee and Thanks Toyota of Richardson!

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reliant246
4/6/2012 4:23:21 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Nate Banks

My Review of Toyota of Richardson:
I needed a tune-up for my 2000 Toyota Camry. After going to the dealership I was quoted a pretty steep price; however, after some research, the dealership was willing to go lower and very friendly about it. Everything ran smoothly, all I would suggest is make sure they ring up the exact quoted price at the time of check-out.

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Leonard Stowers
4/1/2012 7:44:47 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Grier

My Review of Toyota of Richardson:
Service is of highest quality. Technicians are excellent with knowledge and resource to research unusual problem(s). Extra care is extended to customers with special needs.

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kcoale
3/29/2012 8:22:52 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Bryan

My Review of Toyota of Richardson:
We live in Florida but my husband works contract in Dallas so I first stopped in here a couple of years ago after a tire accident. Matt was the first person I met and we've been customers of the Service Department since...getting service work done here instead of at home in Florida. -- We have a ten year old Echo w/120000 miles on it now and 50 mpg still, because of the quality service. I never worry the work won't be done or something would be overlooked. And the prices are so much less than Florida and our previous NC service departments.

Matt is extremely considerate and a great representative for Toyota and this dealership. He answers any questions and promptly returns phone calls/emails/texts.
You can always judge a dealership by their service department... you spend a lot more time in that area than the showroom. Toyota of Richardson is tops.

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gaoutlan
3/20/2012 12:38:20 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: James Holloman

My Review of Toyota of Richardson:
I have purchased three Toyotas at TOR over the past 15 years and had each car serviced there. Over this time I have relied on Service Manager James Holloman for advise on service, repair, and purchasing new vehicles. James is a kind, thoughtful, knowledgable person who I credit with keeping me in a safe, reliable, great looking Toyota for these years. He is an honest, loyal, straight shooter who has gone above and beyond the call of duty in providing great service for me and recently assisting me in purchasing another terrific Toyota. Thanks to James and TOR for a great experience!

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