Toyota of Rock Hill

I am not happy at all about our purchase with this dealership!!! The pricing was not good and i wish i didnt need a car, and i really regret ever buying one from them! They said they would transfer ou dealership!!! The pricing was not good and i wish i didnt need a car, and i really regret ever buying one from them! They said they would transfer our service to Scott clark for our free oil changes and service bc we live closer to there and it was not. They NEVER notified our insurance company of our new car, like 100% of dealerships do. And i asked to bring the car back because it was less than 3 days, and they refused to let us, even though any dealership ive ever been through, allows that. I would not recommend this dealer to anyone! More

This car buying experience was a 10 in my book! Kelsey is extremely knowledgable on the product he sells. He took the time to listen to what I wanted and went the extra mile! After thinking I would be a is extremely knowledgable on the product he sells. He took the time to listen to what I wanted and went the extra mile! After thinking I would be at the dealership for HOURS, he spoke to Kyle (Pit Bull...what I call the "pen" managers, but he's more like a kitten) and offered a price that suited what I was looking for. They both worked on different scenarios to keep my payment where I wanted it. The service I received was EXCEPTIONAL!! Also, kudos to Gary in the financing department, it was a wonderful experience to work with him! He was pleasant to speak with when not crunching numbers. I HIGHLY recommend this dealership. This was far none, the best car buying experience I ever had! More

We purchased a used Toyota Sienna from this dealership, and we opted to purchase a service and maintenance warranty from Ken. We found out when we went for an oil change 5 months later that none of the pa and we opted to purchase a service and maintenance warranty from Ken. We found out when we went for an oil change 5 months later that none of the paper work had been turned in to the warranty company. After a number of other disappointments we ended up canceling the warranty contracts and trading in the vehicle (for a new honda). I called to follow up on the warranty cancellation and found out (AGAIN) that Ken had not processed the paperwork. More

Great experience very friendly. They went above and beyond to show appreciation and make sure all their meet and greets where done. After my last experience at a car dealership I was very pleasantly su beyond to show appreciation and make sure all their meet and greets where done. After my last experience at a car dealership I was very pleasantly suprised. I would recommend anyone to this dealership because they were friendly and it was very clean and welcoming More

This dealership is top notch because its employees treat you with respect and are not pushy. We got the first Prius C and Oscar Carcamo was great through the whole process! He is very patient and helpful; you with respect and are not pushy. We got the first Prius C and Oscar Carcamo was great through the whole process! He is very patient and helpful; recommend him to all! (Also talked to another customer who bought an Avalon from him, and loved him, as well!) David Hart was very helpful was well! Ken Kirchinger in Finance stayed until we were finished even though he had to stay beyond his time because he wanted to be sure we were taken care of 100% to completion! The Prius C is fabulous, it gets far better than 53mpg city; we've been getting in the 60's and 70's; ride is magnificent, also! Been getting many compliments on both the interior and exterior appearance of this car, as well! Buy one at Toyota of Rock Hill while its still available, because they're gonna go fast! People love this car, and so does the environment-help preserve God's creation with the Prius C!!! (Price is great too!) More

The people were friendly and as honest as they could be. It was a relaxing time, except for the AMOUNT of time necessary to complete the transaction. I still think that 4 hours in a dealership, paying cah, It was a relaxing time, except for the AMOUNT of time necessary to complete the transaction. I still think that 4 hours in a dealership, paying cah, is too long to complete the sale. This is not a reflection on the sales rep, or the Finance Mgr. , they were very courteous and professional. More

Holly is #1 in the Maintenance Department, efficient, friendly, always helpful, gets the job done. Charlie Morris, Great Salesman, professional, efficient, willing to spend as much time as necessary to friendly, always helpful, gets the job done. Charlie Morris, Great Salesman, professional, efficient, willing to spend as much time as necessary to get the job done. Brian Ward, friendly, efficient. Almost made you glad you spent your money. All make you want to go back again and tell others who to ask for. Great team. Everybody we met at Toyota of Rock Hill in the past few days was very professional and seemed to know their business. Customer Service is the best we have experienced. The "Customer Service" is everybody who works there. GOOD JOB! Conrad and Barbara Carter More

While there is inherent hassle in buying a car just like any venture where a lot of $$ is being thrown around. Paul and his team were friendly and prompt in their dealings. They did not waste my time and go any venture where a lot of $$ is being thrown around. Paul and his team were friendly and prompt in their dealings. They did not waste my time and got down to business quickly. On top of it all I feel like I got a decent deal More

Wow!!! Buy your next Toyota from these guys!! This is by far the best Toyota dealership in the metro-plex. I had shopped around for weeks I only wish I would have started with these guys first it would have far the best Toyota dealership in the metro-plex. I had shopped around for weeks I only wish I would have started with these guys first it would have saved me time and hassle. Thank you to Eric for the no hassle buying experience and wonderful customer service. We will be back for service!! More

I found Customer Service at Toyota of Rock Hill second to none. We purchased our 2007 Sienna from them in April 2011. At the first Service appointment in September 2011, the dashboard air bag warning light w none. We purchased our 2007 Sienna from them in April 2011. At the first Service appointment in September 2011, the dashboard air bag warning light was flashing. The Service department diagnosed that the passenger front seat air bag needed to be replaced for about $900 for parts plus the cost of many hours of labor. I declined as we didn't have cash to cover this unexpected expenditure. I was disappointed the “Platinum” warrant service, which we purchased with this vehicle, excluded any loss relating to air bag equipment. When I scheduled for 60k miles service on January 19, 2012, I remembered David Kitts' courteous attention & smile and I chose him as my Service Advisor. I asked him for another estimate of the air bag replacement. When they were done with my service, David reported they had again looked at the air bag system. They found the cable bunched up by objects under the seat and, when objects were removed and they straightened cable & cleared codes, the warning light went off and stayed off during their testing. David advised me to call him right away if the light came on again. I was very excited and pleased with the effort David made to resolve this significant safety system deficiency. This was an unexpected New Year’s gift! However, the warning light came back on again on January 24! I called David and set an appointment for the next day. At this time, David informed me that his management had decided to repair the air bag system at their cost. Exceptional, extraordinary, and superior were the words of my appreciation for this decision. The parts were ordered and, 2 days later, I left my Sienna with David in the AM, was driven home & returned by dealer’s van (felt treated as a king), and, with great relief from the continued worry that the air bag system would not function when needed, drove home with a broad smile on my face! Toyota of Rock Hill has a very satisfied customer whose loyalty is solid! Thank you for your care. More