Toyota of Rock Hill

Excellent customer service attitude and service. However, I do wish some information would have been provided about "why" the replacement cost for my engine battery ran so high. I should have asked However, I do wish some information would have been provided about "why" the replacement cost for my engine battery ran so high. I should have asked for more details so I would have better understood. More

My 2010 Corolla needed a 5,000 mile service. I made an appointment and everything went as scheduled. The service was performed fast, quickly and the cost was right too. Overall the experience was top of appointment and everything went as scheduled. The service was performed fast, quickly and the cost was right too. Overall the experience was top of the line. All of the service employees were very customer service oriented. Having worked in customer service for 27 years I know what excellent customer is and Toyota Service in Rock Hill knows how to do it. More

Donnie help me to achieve my dream of having a new car and on the process I got it well equip with the navigation and the entertainment system I want it. Thanks for all the help and making my dream and my and on the process I got it well equip with the navigation and the entertainment system I want it. Thanks for all the help and making my dream and my fiancée dream come true. Jonathan will have blast in that van. This is how this family is starting with the dream car coming true. Thanks again. More

very friendly, go out the way to help getting things done right,getting done on times,kept appoinment good,good and clean facility. good inventory, very professonal all around,very good follow up on the se right,getting done on times,kept appoinment good,good and clean facility. good inventory, very professonal all around,very good follow up on the service and repair, no crouchy service, and very best on customer service. More

I would highly recommend this dealership and salesman. Shopping for a vehicle, as a single female, can be intimidating. My experience at Toyota of Rock Hill was actually very pleasant. I never felt pressu Shopping for a vehicle, as a single female, can be intimidating. My experience at Toyota of Rock Hill was actually very pleasant. I never felt pressured or taken advantage of. The salesman, Greg, was easy to talk to and a very nice guy. I would definitely buy another vehicle from this dealership/salesman. More

Best car buying experience EVER!!! Debbie found the car I wanted and arranged for the vehicle to be transfered the next day. I drove 2 hours to the dealership and was pleasantly surprised at the work environ wanted and arranged for the vehicle to be transfered the next day. I drove 2 hours to the dealership and was pleasantly surprised at the work environment; no stress, fun and professional. I was in and out of the dealership in less than two hours and that was just because someone was in front of us for financing. Debbie went through the entire car and how everything worked to include the blue tooth feature. I drove off the lot and had no buyer remorse whatsoever and I actually told a co-worker that I would go back tomorrow and do it again. It really was that enjoyable. The dealership is getting a new facility and it will be a first class facility for sure. Hats off to the Toyota of Rockhill team for making me the happiest Camry driver on the road. More

Great service. This dealer was willing to go the extra mile to make me happy and get me the car I wanted when others would not. Their attitude was always great and they never made me feel rushed. They w mile to make me happy and get me the car I wanted when others would not. Their attitude was always great and they never made me feel rushed. They were just plain friendly and although I wasn't previously getting my car serviced there before, this experience has caused me to change dealerships for the long run. Great customer service is hard to find. More

My husband and I were fortunate to work with Kelsey Cash previously, so we requested him as soon as we got to the dealership. We purchased a new 2010 Prius, and everything went really smoothly. We appreci previously, so we requested him as soon as we got to the dealership. We purchased a new 2010 Prius, and everything went really smoothly. We appreciated how comfortable Kelsey made us feel. Thanks!! More

So, its not quite like the the guy who said...".....I liked it so much that I bought the company!", but lightening did strike TWICE! After buying a new 4 Runner for my son, my wife really liked the vehi liked it so much that I bought the company!", but lightening did strike TWICE! After buying a new 4 Runner for my son, my wife really liked the vehicle. She liked it so much that I bought her one too. Being the skeptical guy that I am, I shopped a second time. And, the results were the same. At the end of the day, a lot of chrome and glass, coupled with high pressure sales and the option for a nail salon would have cost me thousands more....for the same car. The experience with Rock Hill Toyota was terrific. New GM Jack Brennan is reinventing this dealership and he's making a difference. I see a change in just the 90 days between my purchases. The weird thing is that I've been conditioned over the years that buying a car is a horrible experience. Just the "shopping experience" reinforced that for me over the last six months. However, the team at Toyota of Rock Hill was 180 degrees different. I was treated with respect. I wasn't pressured. I was priced fairly. And, everyone took time to greet me and make sure I was happy. It didn't matter what "unhappy" looked like, they were committed to fix it. They wanted to earn my business rather than make me feel like I owed THEM for their investment in a huge dealership building. The big building and an elevator to the cars may be important to some people. But, for me, business is still about people doing business with people. From the first moment I engaged Toyota of Rock Hill on the first vehicle, until the time I drove away with the second vehicle, they were regular people out to grow their business the old fashioned way---by taking care of me, the customer. I can't say enough positive about this team. If I were in the market for another car, I'd buy it from them again. Like the advertisements say...."shop and decide". Atta boy Jack and team! More

This was a wonderful experience. Morgan was so knowledgeable and friendly. She really worked hardto get the deal I could afford. Ken, the finance manager was very courteous and patient, explaining knowledgeable and friendly. She really worked hardto get the deal I could afford. Ken, the finance manager was very courteous and patient, explaining all the financial aspects. Jack, the GM, took the time to meet me and to offer his appreciation for the sale as well as his help if it's ever needed. I have never felt like such a valued customer!! More