Toyota of Seattle

Purchased a gr86, car came in very quickly and no markup. They explained all the charges and helped me to get approved with a decent interest rate for a first time buyer in this market. They explained all the charges and helped me to get approved with a decent interest rate for a first time buyer in this market. More

Summary: - AVOID JT Medrano. He's not only ripping you off; he’s genuinely malicious. - Watch out for "Misc. Charges" on your invoice. You can get them removed. - Don't believe He's not only ripping you off; he’s genuinely malicious. - Watch out for "Misc. Charges" on your invoice. You can get them removed. - Don't believe anything you see in the work order. Things marked as "critical concerns" are not at all critical concerns. I called to have my car towed to Toyota of Seattle for a diagnostic test. I authorized a $195 charge over the phone. 1. Extortion After the diagnostic test results came back, JT Medrano from Toyota of Seattle threatened to charge me with a $350 car storage fee if I did not authorize $1316 of "further diagnostic tests." He said he wouldn't charge this fee if I did agree to authorize the further diagnostic tests. Plainly and simply, this is extortion. On top of this, JT Medrano smirked as he made this threat. (The $1316 was only a part of a $6295.41 work order, and only one item for $72 in that work order was actually related to the issue with my car.) 2. Unauthorized bogus 3% charge When I received the invoice for the initial diagnostic exam, the amount was more than I authorized over the phone. JT Medrano secretly added a 3% "Misc. Charges" to the bottom of the invoice. JT Medrano did not mention the charge, and the charge is not explained on the invoice itself. I understand that it is common practice for dealers to add superfluous and deceitful charges like this, but it is not acceptable when I had authorized a specific amount over the phone. As far as I can tell, JT Medrano is the only member of the staff who has been called out specifically in negative reviews, and he’s been called out multiple times. More

I bought a vehicle from them. They signed me up for a Sirius Radio trail without my knowledge. They gave Sirius Radio all my personal contact information: home address, email and They signed me up for a Sirius Radio trail without my knowledge. They gave Sirius Radio all my personal contact information: home address, email and phone number. I have been contacted by Sirius through all 3 methods multiple times. It is impossible to get off of these lists. I'm very disappointed in Toyota of Seattle for not respecting my privacy. More

Same day internet valuation of my trade-in was super fair and honored. I was treated respectfully and professionally the entire time. It was the best car buying experience I have ever had. I was buying a use and honored. I was treated respectfully and professionally the entire time. It was the best car buying experience I have ever had. I was buying a used Genesis from them...after trying to do the same at an actual Genesis dealer and leaving angry and dissatisfied. More

I’m a paraplegic and brought my van in due to smelling my transmission burning and exhaust eas rattling and I feared it was about to rattle loose. The dealership up sold me on service and when I picked up t transmission burning and exhaust eas rattling and I feared it was about to rattle loose. The dealership up sold me on service and when I picked up the vehicle the exhaust was still rattling. When I called to bring this to their attention they initially took responsibility but couldn’t get me in for another week. Two days later the exhaust fell off leaving me stranded in my wheelchair. Toyota suddenly changed their story and took no responsibility. I had to pay hundreds for a tow and the place I took it fixed the exhaust in two minutes. Toyota was lazy and didn’t care at all that their negligence cost me nearly $1000 for two, rental so I could get to and from work, and to have another business do the work Toyota ignored. I’m disgusted at how incompetent, rude, and dismissive they were at Toyota of Seattle and will never give them my business and neither should anyone expecting what they bring their carin to be addressed More

Does not honor DMAChoice. org preferences and spams your mailbox with offers for cars you do not own. They do not provide a way to opt out of their mail, so I’m spamming their org preferences and spams your mailbox with offers for cars you do not own. They do not provide a way to opt out of their mail, so I’m spamming their review sites instead. More

Very nice place to buy a car. They made it very simple and did not give us the run around. and did not give us the run around. More

When a dealership can neither pick up the phone nor answer messages from customers, the service can only be described as “reluctant.” In both service and sales, this business has had a very hard time answer messages from customers, the service can only be described as “reluctant.” In both service and sales, this business has had a very hard time retaining employees. That speaks volumes. More

I truly have no words to explain the phenomenal customer service. Alex, Jasmine, Evett, and Johnny provided!! All of them were amazing and helped me make my dream come true!!!! I was really scared of buying service. Alex, Jasmine, Evett, and Johnny provided!! All of them were amazing and helped me make my dream come true!!!! I was really scared of buying a car from a dealership...listening to other people's stories and whatnot. However, I can with most certainty claim that with Toyota of Seattle that was not the case!! Welcoming, professional, and courteous!!! Thank you, guys, for helping me reach one of my most desired goals. Felt as I was part of a family! More