Toyota of Tampa Bay

My service representative was amazing and courtesy. Got me information and quick service. Couldn't be happier!! Got me information and quick service. Couldn't be happier!! More

During the initial service appointment there was a diagnosis by the tech that turned out to be a mis-diagnosis upon my return to have the issue fixed and I was informed by Landon S. whom was my servi diagnosis by the tech that turned out to be a mis-diagnosis upon my return to have the issue fixed and I was informed by Landon S. whom was my service advisor, after I dropped off my car and returned to retrieve items from it. I spoke with Erica Ortiz, service director, and she explained what happened and offered gas for my inconvenience. Honestly, this shook my confidence in Toyota of Tampa Bay, even though I did appreciate the attention to the matter by Erica. More

Excelente servicio Excelente atención superadas todas mis expectativas la chica que me atendió es un amor para mi tiene 10/10 expectativas la chica que me atendió es un amor para mi tiene 10/10 More

Very quick turnaround time and very professional. Our service tech was very informative and educated us throughout the entire process! Our service tech was very informative and educated us throughout the entire process! More

You have a great dealership and offer a variety of services . Your staff are outstanding . We look forward to doing business with you in the future. services . Your staff are outstanding . We look forward to doing business with you in the future. More

I would not buy another vehicle from Toyota of Tampa Bay and would advise people to avoid. The prices listed online are complete xxxxxxxx. The salespeople are unwilling to provide quotes unless you come to and would advise people to avoid. The prices listed online are complete xxxxxxxx. The salespeople are unwilling to provide quotes unless you come to the dealership. The salesman I was supposed to meet was not there after texting me 5 minutes prior to my arrival that he was(Kenny Acosta), not sure he even exists or if it’s just a text bot that dealership uses to lure people in. The negotiation process is shady and has no transparency surrounding the numbers. Salesperson and sales manager refused to accept the TrueCar printout provided by my financial institution and insisted that the vehicle list price was >$10k higher than my Truecar OTD Quote. I should have looked at the 1.3 star rating on yelp vs the Google reviews because yelp was 100% consistent with my experience. On top of getting the runaround on a vehicle for 2+ hours and having to negotiate down from a price that was $10k over the TruCar quote, the sales team and finance manager processed the sale for a similar vehicle with a different VIN. The salesperson called me at 7:30pm on a holiday weekend demanding that I come back to the dealership to resign paperwork and refused to put anything in writing surrounding the mistake. Wouldn’t reply to texts, would’t reply to emails). Ultimately, I had to drive back to the dealership (1 hr from my home) and spend an hour waiting to resign paperwork and wasn’t offered any type of compensation, apologies or remedy for the inconvenience. I rated a 1/5 stars because I can’t do 0 and I also like the truck so far. I hated the high pressure sales process at TTB, I hated that the sales reps don’t honor true car pricing, and I hated that after driving off the lot after an unnecessarily stressful car buying experience, I wasn’t even able to move on and enjoy my truck and instead had to return to deal with this group again. More

Wait time for a oil change, was a little longer then expected even with an appointment. Also was expecting to have a new service ticket and courtesy car wash when my car was ready, but I had to ask for expected even with an appointment. Also was expecting to have a new service ticket and courtesy car wash when my car was ready, but I had to ask for an updated next oil change sticker and ask again for a car wash so then I had to wait some more for these as well. Would recomm.that the technician go over the workorder to ensure everything on it listed is checked off. Other then that the service advisor was very friendly, and communication was great! Very knowledgeable and professional thank you Angela P. for outstanding service you provided. More

Best experience I have had getting a car serviced at Toyota. I would defiantly see Abril again! Toyota. I would defiantly see Abril again! More

My brand new car was totaled by my insurance company and Toyota of Tampa Bay was able to get me in a brand new replacement before the end of the day. Toyota of Tampa Bay was able to get me in a brand new replacement before the end of the day. More

Very smooth transaction! Marcus was attentive and easy to work with. The bathrooms were also clean, that’s always a plus! Marcus was attentive and easy to work with. The bathrooms were also clean, that’s always a plus! More