My Review Of Toyota of Union City:
I got the following email from Craig Chavers a few days after this post. You can see just what kind of businessman he is...
Thanks for the chuckle on dealerrater.com "
Ladies and Gentlemen,
This story started about a week ago when I emailed Toyota of Union City about a used 2011 Toyota Corolla.
I'd found a car that I was looking to purchase online and got connected with one of their &quot;reputable and experienced&quot; internet managers to help set up the sale. Craig Chavers. After a few emails back and forth, I believed that we had come to a consensus about the cost of the car and what I was willing to pay for it. However, I should have known that something was off just from the emails that'd we'd exchanged.
I'd email him questions about the car like &quot;what kind of oil does it use&quot; and &quot;do you work with customers on insurance rates&quot; and it would literally take him 2-3 days to even get back to me. And when he did email me back it would be things like &quot;Are you still interested in the car?&quot; and he would never answer the questions that I'd ask! I'd call him and leave voicemails and the same thing - he'd email me back the next day (not even a phone call) and again my questions would be unanswered.
Finally, we got in contact with one another and I agreed to come to the dealership to hopefully buy the car. After some test drives and a bit of going back and forth I reiterated my offer that I had sent over email. He says he can't do that...blah blah blah. As I'm about to go, the floor manager (who was very nice) comes out, talks to me for a bit then leaves. I start to reconsider. I tell Craig to figure out what the FINAL COST OF THE CAR would be with EVERYTHING included (taxes, fees, EVERYTHING). He tells me $12,463. I tell him that if he can bring it to an even figure we have a deal. He goes in, comes back out, gives me a nod and I think 'Yeah, we have a deal!'
Hmm, not quite.
Dealer told me that my OTD price would be $12,000 flat. After setting up my insurance and waiting for EIGHT hours in this dealership I find out that I have been scammed hardcore.
Once I get to the financing office (after about waiting for 4+ hours), I find out that my actual OTD price is $12,000 financed PLUS the $5,000 cash down payment that I said that I was going to put down when I first entered. As the financing officer is showing me the breakdown of what I supposedly agreed to (all the while she's looking as if I'm clearly out of my mind for thinking that I was getting this car for $12,000) I'm thinking 'Are you kidding me?'
I asked this dealer numerous times 'so, $12,000 is the final price correct?' 'So after I write the $5,000 check from my account, I will only have to finance $7,000 right?'. All of which I was told yes. And once I've wasted eight hours in your office, you tell me no, of course that's not what was agreed upon.
This dealer (who has mysteriously disappeared and only appears after being called over the loud speaker twice) looks at me as if I too am the one who's crazy. He's like &quot;No, I told you that the OTD price would be the $12,000 FINANCED. And you still need to pay the $5,000 down payment in addition as well.&quot; Not only that, he tells me he told me this MORE than once. A bold-faced lie. Had he said this to me I would’ve left hours ago. So, all in all, the OTD price is actually $17,000? First of all, he never said anything remotely like that. Hours before I had looked him in the eye and asked him, &quot;Ok, so $12,000 would be the final price of the car&quot; he said &quot;yes.&quot; While I was setting up my insurance I jokingly asked, “So, the price of the car is still $12,000 right?” He smiled, looked at me and said ‘yes’ once again. Since when did the OTD price exclude down payments and simply include financing? I'm so pissed when I think of the way that I was played.
As I'm sitting there with three people trying to explain to me the error of my ways I'm thinking back to how he was trying to sell me the same car for 16,000 + tax and fees when I first got there. After totaling everything the cost would have been around $17,500, which is why I got up and was ready to leave at first.
My initial offer was to pay $11,000 dollars in total for the car with a $5,000 down payment and with all fees and taxes included. And that would leave me with a $6,000 loan. Why would he believe that I would agree to pay something that’s $6,000 higher than what I initially offered and $500 cheaper than what they were asking for?!
I can honestly say that because I walked in there alone as a young female, they thought that I'd be so enamored with the thought of getting this car that I'd ignore the fact that they tacked on an extra $5,000 to the cost. They seriously hoped that I'd just sign whatever was put in front of me.
I don't like liars, I don't like cheats, and I don't like dealers who waste hours of my time thinking that they can pull one over on me.
I can't say that the dealership itself is inherently bad, however this dealer was the worst. I absolutely would never come back here. Not when there are people like Craig working to put them out of business. And if this is how Toyota of Union City operates please drive on down the street and find yourself another dealership that's more reputable. I guarantee that you'll find one.
They literally wasted hours of my time giving me the run around. I've carefully looked through the emails that I've exchanged between this dealer and I, I've talked to people who own cars and have bought cars, and I've scoured the internet to see if I've been mistaken about OTD pricing. And I am absolutely confident that it simply was a not a &quot;harmless&quot; misunderstanding on their part.
They intentionally set out to get me and I hope others will beware before being trapped by them. Thanks, Toyota of Union City, for getting my hopes up and literally crushing them after hours of anticipation.
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