Toyota of Warren

BEWARE BUYERS I have bought a 2011 Toyota Sienna on 09/26/14. The first issue is that after I took it for a test drive, and while I was still there considering I have bought a 2011 Toyota Sienna on 09/26/14. The first issue is that after I took it for a test drive, and while I was still there considering to purchase the vehicle, some one else took it for a test drive and chipped the windshield, and some how they offered me 50 dollars off the total price to fix it. I didn't know much about Toyota cars that when you first turn on it will show maintenance required for a couple seconds. I just thought when you turn the car on that happens. Anyway we purchased the car and we where assured nothing is wrong, and the dealership owner's brother took good care of it. On the way home we found out that the front, and back seat are broke. Whats is really crazy is that they covered chipped paint with something that washed off in the rain. So I decided to take it to the near by Toyota dealer, and I was surprised to find out. 1- Oil was not changed it was past due. 2- Two broken seats. 3- Broken glove box. 4- Broken Radio Antenna. 5- Needs rear new breaks. (Safety Issue). 6- Even the tires needed air. 7 - Paint chips was covered with something, and when it rained it washed away. 8- All headphones where broke, and I was assured it was not broken just missng the cover Pads. My question is does Toyota have a moral standard that makes its dealers obeyed by? After spending 28000$ , and you find all those problems its like a slap on the face. no wonder why he wouldn't get it certified . Even when I went to the Toyota dealer in my state he was very surprised that they wouldn't certify the vehicle nor fix all those problems. I told them I am going through a life and death surgery, and please assure that everything was okay, but I learned my lesson that I am naive to believe a dealer specially that dealership. I was told it was owned by the dealership owner's brother, and later found out its a Lease vehicle so I guess his brother will take a break, and I am the one who got screwed. I share my story so people would be careful from such unethical business practices. More

Above and Beyond Mark, Curtis, and Russ went above and beyond to get me what I asked for in a car and they did an outstanding job on the financing. I recommend Toyota Mark, Curtis, and Russ went above and beyond to get me what I asked for in a car and they did an outstanding job on the financing. I recommend Toyota of Warren if your looking for a car and great people that care. I will definitely return there for my next car. More

Very Satisfied New Car Buyer Very satisfied with my new car purchase. The staff , especially Aaron Srbinovich was excellent. He found the exact car that I was looking for and made Very satisfied with my new car purchase. The staff , especially Aaron Srbinovich was excellent. He found the exact car that I was looking for and made my car purchase experience fun and easy. More

Jim is an Excellent Sales Rep. He must have walked 20 miles that day, I went into the dealership. He traveled from his desk to Tim Williams desk numerous times to try to make this deal happen. I finall miles that day, I went into the dealership. He traveled from his desk to Tim Williams desk numerous times to try to make this deal happen. I finally asked for his bottom line price and he gave it to me $348 but I disagreed and said $343. The car I was looking at was a Toyota Camry Hybrid LE 2013. The payments were finalized at $343.00 a month. However, it was much more a month then a competitor Toyota dealership. I found this out after making the deal with Tim Williams however, Tim also made me put down a down payment of $600 to show we had a deal, so I did. Once I went home, I put on my computer and went to truecar.com. And to my surprise the payments a month were much cheaper online then what i negotiated with Tim. Though, I had a leased vehicle which I owed $1500 on and I was turning that in. I thought this had something to do with my payments being on the higher side. Once again I was wrong. When the other dealership got involved, I told them of my situation of having $1500 negative equity and I am in the Reserves. They told me not to worry about it and they will do what they could for me. The other dealership told me I qualify for $1000 rebate for being in the Reserves. Toyota of Warren said they didn’t think I qualified for rebate however, once I told them the other dealership said I do qualify, they then read the policy and they came back with a "YES" I qualify. Why didn’t they check this out beforehand? By the time the deal was done I saved $33 dollars a month on a 15K miles a year lease, with the other dealership on the same vehicle my payments went down to $290 for a 12K mile lease or $310 for a 15K mile lease. Also, these payments have the $1500 negative equity in them. Then Toyota of Warren said they will "MATCH it". (REALLY) However, I then inquired about Camry Hybrid XLE my payments at Toyota of Warren $343 (this payment is what my payment was on the LE model) at the other dealership $338, guess where I went? I went back to Toyota of Warren to get back my deposit. I then talked to Tim Williams; he then told me if he was Tino Merlo, General Manager, he would NOT allow me to service my new vehicle at Toyota of Warren. He said Tim won’t say it but if I were him I wouldn’t let you. (In today economy is this really how you want to treat people?) We agreed to disagree on how I negotiated and moved on. I then went into Tino's office to get my deposit back and he did so. Actually, after talking with Tino, he is a very nice guy and I felt bad for negotiating this way but it all comes down to my pocket book. Also, it’s about treating people the right way. I didn’t mention that I talked to Tim outside but should have. My discussion with Tim outside was just the icing on the cake. Toyota of Warren could have dropped my payments by another $20 dollars, but because of Tim's comments I still would NOT have boughten a car here. Finally, I got more car for right around what I would have paid for the base model hybrid. Bottom line is do your homework and get a couple of competitors to compete. Also, DO NOT take a car off the lot to take it home. Once you take the car off the lot this is binding. I would recommend a dealership in Boardman. EXCELLENT to deal with... More

The sales team lied about the condition of the car, and they acted nicely until I signed the documents then they turned 180 degrees! They never returned my calls after I drove the car off their lot. This they acted nicely until I signed the documents then they turned 180 degrees! They never returned my calls after I drove the car off their lot. This is my worst experience ever, and will never recommend this dealership to anyone. More

My husband went to this dealership when i was away and they gave him some very good preliminary numbers and said that when i returned from my trip we would deal further...The deal was way less than the pr they gave him some very good preliminary numbers and said that when i returned from my trip we would deal further...The deal was way less than the preliminary numbers...and the car was a HIGHER price... the salesman was only interested in giving us the monthly payments...these people are jokes and their practices are very suspect at best....DO NOT GO HERE!!!! There are other BETTER Toyota dealerships right down the road south of Warren and well worth the drive.....SHAME ON YOU!!!! More

I purchased and financed my new Prius V on Dec. 28, 2011. I financed it initially with the dealership which automatically added GAP insurance. I refinanced the car on January 8 with my credit union with a I financed it initially with the dealership which automatically added GAP insurance. I refinanced the car on January 8 with my credit union with a lower interest rate and cancelled the GAP insurance on January 9, 2012. It is now March 5 and I have not received the $800+ from the insurance company. They told me that they never received the paperwork. I tried to reach the credit person, Greg, at the dealership several times before I just went down there and talked with the general manager and him. He gave me a copy of the paperwork dated Jan. 9 and faxed it to the company in my presence. I called the insurance company when I got home and they had no copy of anything sent - does the dealership have the correct address and number? I now have to wait an additional 6-8 weeks for this refund even after I talked with the insurance company and the manager again. Their response was less than satisfactory during the entire ordeal as they did not do a follow-up of the original cancellation nor try to expedite my refund. I called their main offices and Chicago and they said they would expedite; I filed a negative report with Toyota's main office in California. Now let's see how long it takes to complete this transaction which is already 8 weeks old. More