Toyota of Woodbridge

I had a sudden acceleration accident with my 2005 Toyota Matrix. I was pulling into a parking space and took my foot of the gas to put it on the brake, when the car made a noise and shot forward jumping the Matrix. I was pulling into a parking space and took my foot of the gas to put it on the brake, when the car made a noise and shot forward jumping the curb and smashing into a building. I brought the car in to Lustine Toyota for service. When I spoke to a service representative about the sudden acceleration problem, he obviously did not believe me, looked at me ike it was my fault and showed no sympathy whatsoever for what I had been through. I wanted to know why it happened. When they were done with my car, they did not even address the sudden acceleration problem. I emailed Lustine Toyota to complain about what happened. They emailed me back and showed some concern but wanted me to bring my car in to look at which I had already done. After reading about the mass recall of Toyotas that had experienced sudden acceleration, I wrote back asking for a smart brake system put on my car. They answered that the Matrix was not being recalled and that it was a floor mat problem. My car did not smash into a building because of the floor mat and Lustine did not respond to me asking for the smart brake system to be installed in my car. Due to this, I had to get rid of my car as when a car experiences sudden acceleration, it can happen again, not to mention that value of the car goes way down after an accident. Lustine Toyota Customer Service is horrible and I would not recommend that anyone buy a Toyota at Lustine and take the chance of having a sudden acceleration accident and not being able to prove it or have Lustine Toyota acknowledge it. More

I have been living in Woodbridge for about a year and I never liked how the salesman were always loitering outside the premises (Lustine Toyota of Woodbridge) so I felt comftorable to receive my oil change never liked how the salesman were always loitering outside the premises (Lustine Toyota of Woodbridge) so I felt comftorable to receive my oil change in Springfield or Manassas, but not this day. I decided to take my car for the first time to Lustine Toyota of Woodbridge for a much needed oil change since I do live in the area. I was just getting off work, and I figured I would be in and out in no time, oh how I can be so wrong. I gave them my car at 7:30am and waited for them to call me but nothing. Two hours has passed and nothing. I walk over to the cashier desk to see what was the hold up and notice that my keys were still sitting on the guy who set up the service, desk. I was furious...if I didnt say anything I would have waited much longer just to recieve my keys for a prepayed service that was rendered. TWO HOURS FOR AN OIL CHANGE!!! NEVER AGAIN. I have noticed this dealership is the WORST in every aspect of their business. I PRAY YOU TAKE HEAVE AND STAY AWAY!!!! More

Dishonest, Unresponsive, Unreliable, Unknowledgeable, Untrustworthy. Employees of Lustine Toyota Scion are dishonest about their products, pricing, availability, etc. They are unresponsive - from the Untrustworthy. Employees of Lustine Toyota Scion are dishonest about their products, pricing, availability, etc. They are unresponsive - from the sales staff, to managers, customer service, finance, to General Manager. They're incompetent in all departments. Recommend a simple internet search of Lustine reviews prior to considering giving them your business. More

The salesman at Lustine Toyota answered my search for a 2009 RAV4 Limited for my father; said he had just the "exact 2009" in his inventory. Loaded, leather, navigation, every option for $27688.73; that so 2009 RAV4 Limited for my father; said he had just the "exact 2009" in his inventory. Loaded, leather, navigation, every option for $27688.73; that sounded great. My parents go to Lustine to make the purchase and once there Lustine Toyota can't find it. So the salesman offered a Sport model with no leather seats or navigation for $27999. More money, fewer options and it's a demo with 5,000 miles on it. They called me and I told the salesman that that was not acceptable and he assured me not to worry, he would take care of my parents (in their seventies) and get them the best deal on a RAV4. They came home with a "used" 2009 RAV4 no leather, no navigation for $29000 and never told them it was a used car. When my mother and I went in to see the general manager Jim Giddings, he found the whole bait and switch amusing and said that my mother got what she wanted and in his opinion "a good deal". More

Worst Worst Dealership you could ever go to in your life. Tell someone - tell the world - help the world from these crooks. They should be banned, blacklisted and closed down! Be aware of everyone that work Tell someone - tell the world - help the world from these crooks. They should be banned, blacklisted and closed down! Be aware of everyone that works there. Tell the world and read all of the postings, they tell it all. More

I was signed up for a $400 financing option (makes payments biweekly) after clearly stating I was not interested. They refused to refund the amount despite agreeing that we had not wanted to use thei payments biweekly) after clearly stating I was not interested. They refused to refund the amount despite agreeing that we had not wanted to use their "service". Their trick was saying "do you want to sign up for biweekly payments?" not telling you that "biweekly" is the trademarked name of a 3rd party program to make your payments. So when you respond that you want to make bi-weekly payments, you are inadvertently accepting a 3rd party finance option. There is a $400 sign up fee. The conversation with General Manager Jim Giddings was unprofessional and juvenile. He actually took the opportunity to say he was "scared for our national security if a member of the military (me) would sign up for something he didn't want." He used Negotiation 101 techniques and often turned the conversation into personal insults. How someone of his moral character became General Manager says alot about the dealership. My family nor anyone in my military unit will ever use Lustine again. More

Last year my wife got a '07 Dodge Charger and was happy with it. About 4 moths later I decided to get a '07 Dodge Nitro R/T. Turns out the Nitro was a piece of crap. I had problems with the brakes makin with it. About 4 moths later I decided to get a '07 Dodge Nitro R/T. Turns out the Nitro was a piece of crap. I had problems with the brakes making a moaning noise and had it back to the dealer 5 times and was always given the run around; this is a "normal operating condition of the vehicle" etc... There was clearly a problem. I was told one time by a service rep there was a problem and it would be fixed (I think on the 3rd visit) That service rep then disappeared and was no longer there. Steve Kane, the service manager was the one with the final say and my problem was never fixed. I tried to call the 1-800 customer service number for Dodge, but that turned out to be a even bigger joke! Totally Useless. I was helped by Jessica (no last name, she would not give one). The bottom line of that conversation was; "our service managers are our eyes and ears in the field, we go with what they say." Well what happens if you don't agree with the service managers assessment? Who do I talk to then? A: "There is no one else to talk too." Do you have a supervisor I can talk to? A: He will not take your call and said the service manager is the final say." That is Dodge's "customer service." I took it to another dealer, but the first dealer had "black balled" my file and I was told the same line at dealer #2. With less than 10,000 miles on the car, less than 1 year old, I traded it in (for a loss) and got a new Honda Accord. I was just sick and tired of the run around and the total crap service and having a new car that was always in the shop. I looked on line a week after I got rid of the Nitro and found it for sale "Car fax certified 1 owner, low miles, NEW BRAKES, every option..." So I was not crazy at all, to make the car sellable they had to replace the rear brakes completely, rotors, pads everything! Maybe I could have kept fighting, but I just did not want to own a Dodge after my experience with their idea of "service." Do not do business with Lustine or with Dodge. I am happy with my Honda with no problems and the highest quality rating from consumer reports. More

This place is a Joke they will lie cheat and steal to get you to buy a car. we went in and thought we had purchased a car and had a good finance rate only to find out days later we were turned away on the fi you to buy a car. we went in and thought we had purchased a car and had a good finance rate only to find out days later we were turned away on the finance. They called asked us to come in and bring the car back after being there for over 6 hours with 3 kids what a nightmare. avoid this place at all cost!!!!!!!!!! they are a scam. More

I went to this dealership to purchase a new Rav 4. Let me start by saying my salesman was great, he was young and new but he did a wonderful job of assisting me. To include going out and finding cars for me start by saying my salesman was great, he was young and new but he did a wonderful job of assisting me. To include going out and finding cars for me to look at and pulling them around since I am unable to walk long distances. Unfortunately, that's where the good part stopped and also unfortunately by the end of the day (8 hours I was there) my brain was not working enough to catch on to what they were doing until the next day when I reviewed my paperwork. First of all, I actually paid more for the car than the sticker said (although the GM's explanation for this is that the sticker did not include the freight charges, which is normal I guess) but even with freight charges I have never paid more than sticker for a car. Second, they told me they would give me $2800 for my trade in and that would leave $1000 to payoff, instead they gave me $1000 for my trade, leaving me with $2800 payoff. Then on top of that I brought in a coupon that stated up to $3000 off, this was shown to the sales manager who said we can do that, but of course they didn't. I am willing to accept partial responsibility for letting myself get so fatigued I wasn't able to wade through all the paperwork (especially after I had already made them reprint it 3 times) but I still expected them to accept some responsiblity for not doing what they said. I went in and spoke with the Customer Relations Manager who referred me to the Sales Manager who then referred me to the General Manager (who of course wasn't there). The following week I went up to speak with the General Manager and knew from the start that the conversation wasn't going to go well. His opening remark was "well you signed the papers and you are an adult who has to take responsibility for her actions." This told me off the bat that he had no interest in resolving the issues or working with me. I have never been so disappointed in a dealership or felt more taken advantage of. As far as I am concerned they drew the deal out (8 hours) and waited until they could tell I was fatigued and then took advantage of the situation. I will never buy a car from them again and would not recommend anyone else do so either. More

Made an appointment the day before to see one car, arrived and was told it had been sold sometime between 5pm and 10pm (could be the truth - who knows?). Spent six hours haggling over another car tha arrived and was told it had been sold sometime between 5pm and 10pm (could be the truth - who knows?). Spent six hours haggling over another car that they were determined to sell me. I wanted to leave and have lunch to clear my head (and then return) and had to be downright rude to get them to give me the keys and let me go. Salespeople are high pressure and underhanded. I love my car but I regret ever dealing with these people. More