My Review Of Tracy Honda:
At first, I hesitated bringing my Honda to a dealership for service, because of their reputation of charging high prices for services. However, being new to Tracy and not knowing any of the local mechanics, I decided to bring my car to Tracy Honda when my car started to make unexplained noises that concerned me. It was the best decision I could have made.
When Jeremy Stricker (Assistant Service Manager) answered my initial phone call, he told me that I'd be pleasantly surprised at their competitive prices and great service ... and he was absolutely right. It was not only a great experience, but the cost was quite reasonable. In addition to a general tune-up, they performed a complimentary multi-point inspection and tightened the frame to remove the clunking noise that was the initial reason for requesting service. Whatever they did, it worked because the noise is gone. They even washed my car as a courtesy!
EVERYONE was friendly, helpful, professional and knowledgeable. When I arrived, Mark greeted me with a BIG smile and warm welcome. He directed me to Jeremy, who did a wonderful job managing everything that needed to be done for 100% satisfaction while being sensitive to keeping the cost reasonable and affordable. The guy that took me on a test drive (unfortunately, I don't remember his name) was proficient in trying to duplicate the noise to determine what needed to be done, and he impressed me with his positive comments about his employment with Tracy Honda.
The Service Dept. in general is clean and comfortable for its customers, providing gourmet coffee and leather chairs in their lounge.
Tracy Honda offers a free shuttle to bring you anywhere you want (within reason, of course) while they work on your car. The shuttle will also pick you up when your car is ready. The shuttle drivers were friendly and informative.
You would think that with the high quality of a place, the prices would be expensive, but they are quite reasonable and fair. I highly recommend Tracy Honda. I'm happy and my Honda is running great!
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