Had an outstanding experience purchasing a used vehicle from Jim. I felt like we stole a vehicle because the price was very reasonable compared to the value. Jim was low-key and knowledgeable. I did want the windows tinted, and for a reasonable price the dealership had it done at a time that was good for my family, and well-done besides. Overall, a great experience.

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I just wanted to say that when my wife and I went to shop for a used Honda Pilot Nick Sandhu took the time to show us and explain all the different models they have available at the dealership. Nick has shown us patience and not even for a second that we felt we were pressured to make a purchase. After we selected our Pilot Nick walked us back to the sales office and offered us drinks and told us to get comfortable. Nick valued our time and immediately got the information he needed from us and went to work. We told Nick our ideal price and since we were trading in our 2002 Honda Civic he made all the numbers possible and met our price goal without the hassle of waiting 3 hours for the sales manager to agree. This dealership truly signifies good customer care and values people's time. We highly recommend Nick Sandhu and we will surely buy our next vehicle at Tracy Honda.

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Wife and I spoke with Russel (Internet Sales Manager) over the course of a few days regarding an 07' Acura TL. We were told it was ready for us to come take a look so we drove almost an hour to the lot. Car looked great but.......it was a manual transmission and not the advertised automatic (autotrader and their own website). I cannot believe in the three days of communications, this was not related to us. How in the world do you mistake a TRANSMISSION? All we got was a paltry "sorry". We immediately left. Go to a more reputable/responsible dealership. How embarrassing.....

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VERY GOOD EXPERIENCE THIS WAS THE FOURTH HONDA DEALER WE CHECKED FOR A USED HONDA
AND BY FAR WE GOT THE BEST SERVICE HERE AT TRACY HONDA.I WILL RECOMEND THIS
DEALER TO MY FRIENDS
MARTY

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a. Excellent customer service.
b. no pressure
c. to the point
d. good trade-in-value compared to other dealers
e. friendly atmosphere
f. fast processing

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My first time at Tracy Honda and probably the best car buying experience so far. Jim was professional and polite and helped me buy 2012 civic hybrid. I could have gotten a better deal but i am generally satisfied with the customer service

Thanks Jim!!

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Our salesperson Gordon Gooch was very friendly, helpful and professional, and we are very satisfied with his work.
Unfortunately, we cannot say the same about finance manager Sier Amin who tried very hard to scare us into extra warranty. We thought the pushy scare tactic was the wrong way to try to close the sale.

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Herb Spencer put me in my Chrysler 2008 Town and Country Minivan.I am very happy with the customer service and for what he provide for me to get this.Thanks Again Tracy Honda!

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At first, I hesitated bringing my Honda to a dealership for service, because of their reputation of charging high prices for services. However, being new to Tracy and not knowing any of the local mechanics, I decided to bring my car to Tracy Honda when my car started to make unexplained noises that concerned me. It was the best decision I could have made.

When Jeremy Stricker (Assistant Service Manager) answered my initial phone call, he told me that I'd be pleasantly surprised at their competitive prices and great service ... and he was absolutely right. It was not only a great experience, but the cost was quite reasonable. In addition to a general tune-up, they performed a complimentary multi-point inspection and tightened the frame to remove the clunking noise that was the initial reason for requesting service. Whatever they did, it worked because the noise is gone. They even washed my car as a courtesy!

EVERYONE was friendly, helpful, professional and knowledgeable. When I arrived, Mark greeted me with a BIG smile and warm welcome. He directed me to Jeremy, who did a wonderful job managing everything that needed to be done for 100% satisfaction while being sensitive to keeping the cost reasonable and affordable. The guy that took me on a test drive (unfortunately, I don't remember his name) was proficient in trying to duplicate the noise to determine what needed to be done, and he impressed me with his positive comments about his employment with Tracy Honda.

The Service Dept. in general is clean and comfortable for its customers, providing gourmet coffee and leather chairs in their lounge.

Tracy Honda offers a free shuttle to bring you anywhere you want (within reason, of course) while they work on your car. The shuttle will also pick you up when your car is ready. The shuttle drivers were friendly and informative.

You would think that with the high quality of a place, the prices would be expensive, but they are quite reasonable and fair. I highly recommend Tracy Honda. I'm happy and my Honda is running great!

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I gave this rating the best score possible because they helped me buy the car, that I was literally stocking on the internet for at least a month and a half. The dealership knows how to treat their customers fairly and they really believe in customer service. I appreciate Jim Munson for all that he did for me and I hope who ever takes this rating to heart; they ask for him as well. He knows what he's doing and I'm sure all the other salesmen do too. So, Thanks again!

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