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Transwest Ford - Service Center

Scottsbluff, NE

4.3
242 Reviews

242 Reviews of Transwest Ford - Service Center

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December 03, 2023

Attentive to detail. Also went the extra mile with new vehicle switch over. Thank you More

by GLENEHLER
Recommend Dealer
Yes
Employees Worked With
Cassie Cross, Cassie Cross
Report | Print
Dec 04, 2023 -

Transwest Ford responded

Thank you very much for the great review. Transwest Ford always appreciates hearing from our guests, it's how we continue to improve. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

December 03, 2023

It was a good experience. Wait time was right on point to what she said. Truck was clean after the service was done More

by GFEIL805
Recommend Dealer
Yes
Employees Worked With
Cassie Cross, Cassie Cross
Report | Print
Dec 04, 2023 -

Transwest Ford responded

Transwest Ford is happy to hear you had a good experience while on your recent service visit. We work hard to deliver a smooth, hassle-free experience to all of our guests. Thank you very much for your business and please let us know if we can be of help in the future. The Transwest Ford Team

December 03, 2023

Took to long for early morning service Took two hours for service Forgot To long More

by KEN@CBP.COOP
Recommend Dealer
No
Employees Worked With
Good
Report | Print
Dec 04, 2023 -

Transwest Ford responded

Hi Ken. Transwest Ford appreciates you taking the time to leave us your feedback. Feedback is how we continue to improve. We will review your visit with our service team and see where we could have done a bit better on the time issue. Thank you again for your feedback and we appreciate you allowing us to earn your business. The Transwest Ford team

December 03, 2023

There were a couple of bumps in communication but otherwise good. Who is Shawn miller?? More

by gijenny17
Recommend Dealer
Yes
Employees Worked With
Shawn Miller, Shawn Miller
Report | Print
Dec 18, 2023 -

Transwest Ford responded

Transwest Ford appreciates the 5-star review. We are happy our service team was able to take great care of you while on your recent visit. Shawn Miller is our service manager. Please feel free to reach out to him with any questions or concerns. Thank you for your business and we hope we can be of help with your future automotive needs. The Transwest Ford Team

December 02, 2023

Have had work done on my impala and they did a good job friendly and helpful More

by margaret.moreno52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Cross
Report | Print
Dec 04, 2023 -

Transwest Ford responded

Hi Margaret. Transwest Ford is happy our service team was able to take good care of you while on your recent visit. We work hard to get you in, fixed up and back on the road. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

December 02, 2023

They do a great job there in the service department Always have a great experience in dales and service More

by BIGZPMG
Recommend Dealer
Yes
Employees Worked With
Rob
Report | Print
Dec 04, 2023 -

Transwest Ford responded

Transwest Ford appreciates the kind words. Our teams work hard to deliver an enjoyable experience to all of our guests. Thank you very much for your continued support and we hope to see you again soon. The Transwest Ford Team

December 02, 2023

Nice and easy experience. Great team! I will be back again for my next truck! More

by 11secsnake
Recommend Dealer
Yes
Employees Worked With
Rob
Report | Print
Dec 04, 2023 -

Transwest Ford responded

Transwest Ford is happy our team was able to deliver a nice and easy experience. We work hard to deliver a great experience to all of our guests. Thank you very much for your business and we look forward to helping you with your next truck. The Transwest Ford Team

December 01, 2023

What I was told to plan for as to the amount of time to do the work, compared to the actual time it took to get done was way off. I was told to arrive at 0800. Got there at 0750, the gentleman that helped More

by rkleager
Recommend Dealer
Yes
Employees Worked With
Cassie Cross, Cassie Cross
Report | Print
Dec 18, 2023 -

Transwest Ford responded

Transwest Ford apologizes for the confusion. We appreciate you sharing your experience, this way we can go way and review your visit and see where we can improve. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

December 01, 2023

It was a good experience. Didn't have to wait too long, very courteous and knowledgeable. More

by Moiseshernandez2323
Recommend Dealer
Yes
Employees Worked With
Cassie Cross, Cassie Cross
Report | Print
Dec 04, 2023 -

Transwest Ford responded

Transwest Ford is happy to hear you had an enjoyable experience while in for service. Our team work hard to create a smooth, hassle-free process. Thank yoiu very much for your business and we hope we can be of help in the future. The Transwest Ford Team

December 01, 2023

I can't find a more personal agreeable service manager! Crossing t's and dotting is come naturally to some people. You and I are both fortunate to have her at Transwest Ford! More

by tree1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Cross
Report | Print
Dec 18, 2023 -

Transwest Ford responded

Transwest Ford is happy to hear Cassie took great care of you while on your recent service visit. We are fortunate to have a great team and Cassie is certainly one of the best. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

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