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Trent Cadillac Buick GMC - Service Center

New Bern, NC

4.7
66 Reviews

66 Reviews of Trent Cadillac Buick GMC - Service Center

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May 04, 2023

General service and new tires Comfortable clean waiting room... car was washed... Lew also helped me with onstar More

by carolehart22@gmail.com
Recommend Dealer
Yes
Employees Worked With
Wayne
May 20, 2023 -

Trent Cadillac Buick GMC responded

Thank you for leaving us such an amazing review :)

May 04, 2023

Service department was great Wayne was very helpful everyone was very professional pleased with service. More

by jvlee3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lew Branche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hansel Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Kahsai
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023

Customer service is top notch. I hate surveys count your blessings that you're getting one. More

by jingalsbe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmie Demaroney
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023 -

Trent Cadillac Buick GMC responded

Thank you for taking the time to leave us such an amazing review :)

May 03, 2023

Service and diagnosis of the unexpected trouble with my Buick appears to have solved the problem so far. I was very surprised at how quickly I got my car back, especially since the parts had to be ordere More

by Pamela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daimon King
May 20, 2023 -

Trent Cadillac Buick GMC responded

Thank you for leaving us such an amazing review :)

May 03, 2023

As always, courteous and efficient. The service department at Trent offers courteous and efficient service. They make you feel valued. More

by donna.connell@asimplegrace.net
Recommend Dealer
Yes
May 20, 2023 -

Trent Cadillac Buick GMC responded

Thank you for leaving us such an amazing review :)

May 03, 2023

97,500 mile service was thorough Customer service was great Technician did a good job and show me the video before the service was done More

by KEITHFIASCHETTI@GMAIL.COM
Recommend Dealer
Yes
May 20, 2023 -

Trent Cadillac Buick GMC responded

Thank you for leaving us such an amazing review :)

May 03, 2023

Ronnie was good just the work poor #1 2 Took my truck two times now still got the same problem bad tire More

by Allwaysj123
Recommend Dealer
No
Employees Worked With
hi
May 19, 2023 -

Trent Cadillac Buick GMC responded

Our Service Manager Should be reaching out to you or if you could give him a call. Josh Taylor 252-633-2213

May 23, 2023 -

Trent Cadillac Buick GMC responded

We do apologize. Our Service Manager will be reaching out to you today to get a better understanding of what is going on with your vehicle and to make this a positive outcome :)

May 02, 2023

My first thoughts are they did not acknowledge me upon arrival. I waited 10 minutes for someone to come and assist me. Then I go into the waiting area only to sit there from 10am until 3pm. That's ridicul More

by bryaniv09@gmail.com
Recommend Dealer
No
May 02, 2023 -

Trent Cadillac Buick GMC responded

We do apologize. We are currently in the process of a new system and a new hire and we are working diligently to get things moving quickly again. We would love the opportunity to speak to you and to use this as a learning opportunity! Please give our Service Manager Josh Taylor a call at 22-633-2213 :)

May 01, 2023

Responsive and helpful! Answered all my questions, gave me good advice, and assisted with getting a tire estimate for my wife's car. More

by dunn4success@gmail.com
Recommend Dealer
Yes
Employees Worked With
Wayne Williams
May 01, 2023

The sales manager, the salesman, the service technicians are all dedicated to making the customer happy! More

by MTHARR68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Brinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Kahsai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmie Demaroney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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