
Tri County Lexus
Little Falls, NJ
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This is my 3rd Lexus from Tri-County Lexus since my very first purchase back in 2013, and every time I come back it feels like family. Even though I have so many Lexus dealerships closer to me, I always cho first purchase back in 2013, and every time I come back it feels like family. Even though I have so many Lexus dealerships closer to me, I always choose Tri-County because the people here are genuinely friendly—not just staff following orders. A special thank you to Azul Ramos, who made this experience truly outstanding. She was warm, charming, and never pushy. Instead of trying to “sell and sell,” she really listened to my needs and went above and beyond to deliver more than I expected. She even stayed late—almost until 11 PM—to set up my Lexus app, walk me through all the features, and make sure the car was perfectly ready when I drove it out of the showroom. That kind of dedication is rare, and it’s exactly why I’ll keep coming back. If you want a Lexus buying experience that feels personal and stress-free, I highly recommend Tri-County Lexus and Azul Ramos. More
This is the worst dealership that I have ever worked with. Initial purchase was fine, but like so many other reviewers have stated, the follow up is a disaster. I would never purchase a car from thes with. Initial purchase was fine, but like so many other reviewers have stated, the follow up is a disaster. I would never purchase a car from these guys again. I don't have plates, a title, or the key I was promised. I'm driving around on an expired temporary tag. If you speak to a manager like I did, follow up calls result in surly responses from the phone receptionists. They will also tell you different stories talking themselves into confusion with their own lies. Glad I called from my offices recorded line! We purched a BMW from BMW of Morristown three days after I purchased my car from Tri-County and the plates, paperwork and follow up have all concluded already Stay away from these guys. They are a joke. More
A big Thank you to Anthony for the great experience and smooth process from beginning to end. He was helpful and pleasant and went above and beyond for us! Highly recommend. smooth process from beginning to end. He was helpful and pleasant and went above and beyond for us! Highly recommend. More