Tri-County Lexus

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Tri-County Lexus:
I purchased a brand new RX400h from Tri-County Lexus. My experience with this dealership was very positive. They did not have the color I was looking for. They got it for me at the time they promised me. When I went to pick up my new car, my salesman gave me a nicely packed gift in a Lexus bag. I am servicing my car with this dealer, I am very happy with their service department, specially when they come to my home and pick up my car for services and leave a car for me to drive, they do the service and deliver my car to my address. I definitley would recommend TRi-County Lexus to all my friends and relatives.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Tri-County Lexus:
I recently purchased a vehicle from this dealer. This is not my first Lexus but it is my first experience with this dealer. The experience far exceeded all of my expectations. The sales team was extremely processional and delivered far and above. My sales consultant gave me a tour of the facility at the time I picked up my car and introduced me to the service folks so I can set my first service appointment. I LOVE my new car!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Tri-County Lexus:
I just have few phone calls with this dealer in last few days, and I decide I will not want to deal with them in the rest of my life.
Never get any straight answer even for a simple question like " what is the stick price on that car ? " poor communication skill, always try to make you feel guilty like, you don't call me back ... ? Bad phone manner, never say "hello" when I pick up their phone call; Instead, always try to make you feel you owe them something, and should go there to appologize to them, and very rude.

I just don't see any quality and service when I deal with them in the last few days. I still don't even know the price because I refuse to go there until they can give me a simple number first.

NOT recommended, totally waste your time. However, the only good thing is, they make me feel I need to share my experience so other people don't need to go through what I had been through, and that is why I find this web site; And I have just found I am not alone. I should have viewed the web site first before I look for dealers next time.


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