Tri State Nissan - Service Center

Love it! Nissan always provides fast service and you don't need appointment - just pull in and everything is taken care of. Craig is the best rep to work with Nissan always provides fast service and you don't need appointment - just pull in and everything is taken care of. Craig is the best rep to work with! More

Craig always delivers! Yet again i was beyond impressed with the service department. Craig responded to my inquiry immediately. As always checked for any bonus points or c Yet again i was beyond impressed with the service department. Craig responded to my inquiry immediately. As always checked for any bonus points or credits i had on my account and applied them appropriately. HECK HE EVEN CHECKED TO SEE IF THERE WERE ANY B8KE TRAILS NEAR BY SO I COULD GO FOR A BIKE RIDE QHILE WAITING FOR MY CAR TO BE SERVICED! That is beyond the normal or expected level of service. Thanks again craig! Truly a rock star in service and hospitality. Also the techs and detail folks did a amazing job. Car looks and runs great thanks to those that never get named. You are also appreciated! Joe More

GREAT CUSTOMER SERVICE I have had great service at Tri-state Nissan. I bought my 2013 Rogue 2 years ago. Great experience all around. I must say the service center has be I have had great service at Tri-state Nissan. I bought my 2013 Rogue 2 years ago. Great experience all around. I must say the service center has been great too. Had my car in twice in 2 weeks because a noise had not gone away. Both times I was given a rental car ( on my warranty plan) however 2nd time in noise was diagnosed and fixed. The service advisor was courteous, personable and called me to let me know of the status of my Rogue. More

Tri State Nissan's service center is a JOKE!! I took my truck in to have it looked at and they charged me $104 to hook it to their computer. Then they told me I needed a new $5000 transmission! I took my truck in to have it looked at and they charged me $104 to hook it to their computer. Then they told me I needed a new $5000 transmission! I'm no idiot, so I got a second opinion at Interstate Transmission and it turns out I just needed a new valve body! The code clearly shows it was a 'clutch solenoid circuit short'! What a JOKE, Tri State! God only knows how many people you guys have cheated out of money! And when I went to pick it up thay gave me a "list of things you should have us fix for you" the total was $7500! I felt like they just wanted me to look at the list and just walk next door to the showroom and trade it in on a new one! What a JOKE, Tri State! I WILL NEVER GO BACK AND NEVER SEND ANYONE THERE AGAIN! Shame on you, Tri State...Shame on you! More

better than what one would expect I've been going to Tri State since I bought my Altima almost five years ago. I trust them completely with their recommendations. They are courteous I've been going to Tri State since I bought my Altima almost five years ago. I trust them completely with their recommendations. They are courteous and thorough, far beyond what I would expect from a service provider. More

Sorry it took me so long to to rate my services. Well, I went to Joseph " Jo Jo " Catalano dealing with a situation with my car late Jan./Feb. He was very helpful and as usual very kind. He help take of th went to Joseph " Jo Jo " Catalano dealing with a situation with my car late Jan./Feb. He was very helpful and as usual very kind. He help take of the matter and got it resolved. I aslo want to say taht Cathy Fritges was a great help. She, too, was kind and help resolve my situation. When I talk to someone and they mention that they want to buy a car. I tell them to go to Tri-State Nissan and ask for " Jo Jo ". Thanks guys for your help. :-) More

So many items, so little time!!! We brought the Nissan Frontier in for the annual inspection. While there, we had the team perform the oil change, tire rotation, check the air pressure sensor, inspect re Frontier in for the annual inspection. While there, we had the team perform the oil change, tire rotation, check the air pressure sensor, inspect rear window control and sevice the battery. Whew! The air pressure sensor and window control had to be replaced. J D kept us informed along the way, as we chose to wait for the vehicle. He recommended a new air filter, as well, to which we agreed. Matt did his part to ensure parts were on hand, since we called ahead of time. Chuck saw us waiting and made sure we had been given full attention and encouraged J D to wash the vehicle when all was finished. Before the sudoku puzzles were worked, it was time to go:)) We were out in about two hours....great teamwork! We can honestly say we "enjoy" these visits! The bottom line did not hit very hard, either. All service on this vehicle has been performed at Tri-State Nissan, winning over a Honda customer along the way.....Thanks, Matt! More

Hi, Mr Kochel was very responsive to a concern that I had and made every effort possible to help me. I really appreciated his follow up and concern for my satisfaction. If all dealers were like TriState Niss and made every effort possible to help me. I really appreciated his follow up and concern for my satisfaction. If all dealers were like TriState Nissan all would be good! More

Participated in the tires for life program, never missed a service. When the time came to replace the tires Tri-State Nissan replaced the all four tires. However, Dropped the car off in snowy weather and th a service. When the time came to replace the tires Tri-State Nissan replaced the all four tires. However, Dropped the car off in snowy weather and the car was ready the following day. Upon picking up the car all four rims were scratched evenly around the rims in the same patter. These scratches were not there before the care was dropped off. End result, Tri-State Nissan refused to replace the rims but acknowledge they would sale a new set at their cost. If not their fault then why sale me a new set at cost. I like to clarify and give my gratitude toward several employees as they have made us feel at home. We have owned Nissan vehicles 8 years through this dealership and it was all due to key employees. The only employee, Rodney Wood, Service Manager, needs some refining. During my conversation with him he told me, and I quote "Car was so dirty when it came in I can no take responsibility". The car was dirty because it had been snowing all day when we dropped the car off. Thank you Rodney, we will no longer be purchasing a vehicle through Tri State Nissan. More

I believe this dealership is very concerned as to what I wanted as to price range and Rusty Moorhouse is the most delightful salesperson. Thanks wanted as to price range and Rusty Moorhouse is the most delightful salesperson. Thanks More