Trophy Nissan - Service Center

I took my Lexus NX-200 to Trophy Nissan after a minor collision and they returned my car to me with lights yet to be adjusted on the panel and told me they could not repair it unless I repaired another i collision and they returned my car to me with lights yet to be adjusted on the panel and told me they could not repair it unless I repaired another issue that my car had prior to the collision. Result: my car is worse to drive now than it was before. Don’t take your vehicle there! More

Customer service goes above and beyond. All the way from the first greeting to the last step. It’s always a pleasure doing business with Trophy Nissan. the first greeting to the last step. It’s always a pleasure doing business with Trophy Nissan. More

Ms. Pansy & Josue Mendoza of Trophy Nissan service department "rock". The customer service exceeds all expectations. You can trust your vehicle will be serviced properly and in a timely manner. department "rock". The customer service exceeds all expectations. You can trust your vehicle will be serviced properly and in a timely manner. More

Update: Had my car picked up yesterday to be taken to the service center and this is my second time using this Center. The first time the wait was extremely long, but the customer service was okay. I was thi service center and this is my second time using this Center. The first time the wait was extremely long, but the customer service was okay. I was thinking about really using this service center in order to continue to have my car service when needed but after they picked up my car yesterday to be serviced, in-which I made an appointment way ahead of time and my appointment time was schedule for 8am yesterday morning. The guy didn't come and pick up my car to almost 9am. All day yesterday I kept having to call to get a status check, but no response. There was no communication at all other than the two times that I had to text through their system in order to find out what was going on with my car. So fast forward and to make a long story short, my car did not get taking care of yesterday. I was not aware that my car was going to have to stay overnight just to be diagnosed and it wasn't until 5pm or so when I reached out to the assistant manager after leaving several messages and not getting any response, that I found out that my car was going to have to stay overnight and that it wasn't fixed or diagnosed yet, because they were short-staffed and backed up, which is not my problem. Now comes today when I'm asking what's going on with my car, I have also left a message for the director Randall. I'm being told today that my car still probably won't get looked at until very late this evening as there is still several cars ahead of me. They kept my car without even asking me if I needed a car to get to work. Wasn't even concerned about me getting to work today. Almost, seem like they are going to have to keep my car for a 3rd Day. And the fact of no communication at all and not being able to speak with any manager or supervisor is a negative for me. All I want them to do is to just deliver my car back to me and I don't want to be charged for anything, because they haven't done anything and I will take my car to Clay Cooley Nissan to get fixed, because this is unacceptable and the lack of communication is poor customer service. I am highly disappointed, highly pissed and very frustrated, because my car was still drivable and I could have just took it in myself on Saturday and waited for my car to be done versus them picking it up thinking that they were going to let me know what the issue was on the same day that they picked it up, especially since they had all day to diagnose it and it was doing on weekday. I just don't believe that it's the customers fought that the company is behind or short-staffed. That is definitely not the answer I wanted to hear. More

Had an amazing experience with Drake Larry, he was amazing from the beginning. He reached out fast so respectful. Highly recommend him first time coming to a big dealership he broke it down for me to amazing from the beginning. He reached out fast so respectful. Highly recommend him first time coming to a big dealership he broke it down for me to understand. He was so patient and answered all my questions. This is your guy to come and get your next car. Thank you so much Drake! More

My wife and I was treated like Royalty as we went through the process of trading my car in. Each person took extra time to explain each question we had. We are so happy with our new car and the relationship the process of trading my car in. Each person took extra time to explain each question we had. We are so happy with our new car and the relationship's we made during our time at this dealership. Thank you so much and God Bless you! More

Absolutely love this place! It was my third vehicle Absolutely love this place! It was my third vehicle purchase and everyone was super helpful. Malik was a complete help and I felt very confident w Absolutely love this place! It was my third vehicle purchase and everyone was super helpful. Malik was a complete help and I felt very confident with his help! :) 10/10 recommend More

This is my second time buying a car at Trophy and it was such a smooth process! Megan Cherry was a great salesperson and as a team they were able to get me into a super car! Everyone there is nice so I kn such a smooth process! Megan Cherry was a great salesperson and as a team they were able to get me into a super car! Everyone there is nice so I know that I will keep going back there. I would recommend Trophy to all my friends More

I love this dealership! Johnny Rios is awesome! I love I love this dealership! Johnny Rios is awesome! I love the fact they explain everything clear and make sure you understand what’s going on with you I love this dealership! Johnny Rios is awesome! I love the fact they explain everything clear and make sure you understand what’s going on with your vehicle, also this the first dealership I’ve been too that wasn’t pushy or trying to upsell anything that wasn’t needed for your car... More

I am very please with the wholesale process and the way I was treated. I already told one of my friend that is lookin to purchase a car go to Trophy Nissan. was treated. I already told one of my friend that is lookin to purchase a car go to Trophy Nissan. More