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Troy Honda - Service Center
Troy, MI
125 Reviews
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125 Reviews of Troy Honda - Service Center
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January 01, 2013
Brett was fantastic. He kept me apprised of my vehicle's status throughout the repair, made suggestions to prevent future problems, and even strongly recommended using new airbag clips when my headliner was status throughout the repair, made suggestions to prevent future problems, and even strongly recommended using new airbag clips when my headliner was reassembled for safety reasons. He recognized that the vehicle is carrying my kids around and wanted to make sure to use NEW clips so that there would be no problem with the side airbags if I were ever to have a side impact crash. Worrying about MY kids' safety? Now THAT'S the way to endear himself and the dealership to me and the people I interact with on the topic of vehicles. Nicely done. I would have given 5-stars across the board, except for one issue when I arrived home. I read my service write-up at the dealership, which indicated that the Low Battery warning flash upgrade was done even though I wasn't having any problems with it and though I didn't ask for any work to be done in that regard. When I got home and turned off the car upon arriving home, the Low Battery warning went off after about a year of NO problems with it. NOT PLEASED! Keep in mind that I suffered six months with this Low Battery problem when I first bought the vehicle in October 2010 and was given a runaround by the dealership that "I wasn't driving enough." Everybody driving a 2011 Odyssey -- and frankly, the manufacturer and your dealership -- knew that numerous people were complaining about it. It wasn't until I took in a 10-page printout of complaints from an Odyssey Owner's website complaining about the problem that I finally got some action on it. So, with yesterday's Low Battery warning caused by the flash upgrade, I'm now having flashbacks to the original problem. And now I'm concerned that I'm going to have to waste more of my time driving back to your dealership to have this problem diagnosed. (Do me a favor: Don't tell me that my wife is not driving enough because it will trigger Post Traumatic Stress Disorder from my last experience on this issue.) More
by jdprice3
Employees Worked With
Brett (Service Dept)
Helpful November 13, 2012
Quick oil change and tire rotation just as I suspected. This is a kind of dealership experience that people should expect from any good company that focuses on customer service. This is a kind of dealership experience that people should expect from any good company that focuses on customer service. More
by Scott Whyte
Employees Worked With
Brett
October 10, 2012
Great Service Department. This was the major reason for buying from this dealership. If the service department becomes less effective, I would not be involved. buying from this dealership. If the service department becomes less effective, I would not be involved. More
by Jerry11
Employees Worked With
Rich
September 19, 2012
Bob is always pleasant and ready to help. He has always been a great help in providing the service needed.I would recommend your Hinda dealership to anyone. been a great help in providing the service needed.I would recommend your Hinda dealership to anyone. More
by mohan.panangavil
Employees Worked With
Bob
September 11, 2012
I love the flexibility, I can just walk-in to do a oil change works great for me! Also, the advice I get from the associate whether to do the service or not is just valuable! Troy Honda, keep up the good change works great for me! Also, the advice I get from the associate whether to do the service or not is just valuable! Troy Honda, keep up the good work! More
by alaiah
Employees Worked With
Brad
