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TruWorth Auto - Carmel, IN

Indianapolis, IN

4.8
3,259 Reviews

3006 E 96th Street

Indianapolis, IN

46240

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3,259 Reviews of TruWorth Auto - Carmel, IN

November 28, 2015

Excellent personalized Customer Service!! All of my questions and concerns answered HONESTLY,....from Scott Thurber(Certified Appraiser) on the sales floor to the MGMT team(never condescending More

by A. Washington
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Thurber
Nov 29, 2015 -

TruWorth Auto - Carmel, IN responded

Transparency is something that we live by here at TruWorth Auto. We're happy to see that your experience reflected that! Thanks for this awesome review!

November 28, 2015

Thank you, TruWorth! My husband and I recently purchased a Honda Fit Sport from TruWorth. All of the guys there were very helpful without being pushy. We visited several More

by Amanda Kay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Pautsch
Nov 29, 2015 -

TruWorth Auto - Carmel, IN responded

Thanks for the review, Amanda! We're glad that you chose us out of all the options you had to pick from :)

November 28, 2015

Very friendly, they are there to help you They had the car pulled up front when I got ther. Looked it over asked to drive it he said yes came back to the dealership and told him what I wanted More

by Brucechevy765
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Holthouse
Nov 29, 2015 -

TruWorth Auto - Carmel, IN responded

Thanks for the review! Efficiency and simplicity is a big part of how we do things. We strive to go beyond just making the car buying experience "painless" --- we want a full 180 and (as crazy as it may sound) try to make the car buying experience fun & easy!

November 28, 2015

Quick and Easy Went in to sell my 2011 Honda Odyssey, they worked with me on price , and I walked out with a check in 30 Minutes quick and easy !!! More

by Joe D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Clark, Jenn Osborne
Nov 29, 2015 -

TruWorth Auto - Carmel, IN responded

We know that most people don't have time to take a whole day or weekend to find a bargain --- that's why our process is designed to get you the price you want the FIRST time! Thanks for this review!

November 28, 2015

Sold a car to them as part of the shares program. Pros: Gave me a fair price for my vehicle Cons: The sales team took two months to send me the equity check for my vehicle. They did not remain in c More

by Jp1987
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Clark
Dec 14, 2015 -

TruWorth Auto - Carmel, IN responded

Hi there, thanks for taking the time to share your experience. There's no way around it; we dropped the ball. A lot. And we're terribly sorry for the lack of communication on our end regarding your equity check and your Bonus check. It should not have taken that long to get you what we owed you for your car, and we sincerely apologize. While mistakes can't ever be 100% avoided, mistakes like this should NEVER happen --- and we don't believe that this mistake is truly indicative of how we normally operate or treat our guests. We're constantly working on improving our process and it's feedback like this that pushes us to do better. We hope that you'll consider giving us a second chance to redeem ourselves if you're ever looking to buy or sell again. Please let us know if there's anything we can do at this point.

November 27, 2015

The BEST car buying experience around I have purchased 3 vehicles from this dealership and will not buy from anyone else. They treat you like you are buying a brand new car and really car More

by gregbref
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Pautsch
Nov 29, 2015 -

TruWorth Auto - Carmel, IN responded

Wow, thanks for these kind words! This is the kind of feedback that lets us know that we're on the right track. We hope that each experience you had was better than the last. Thanks again!

November 27, 2015

Very nice customer Service Great price for used cars compared to others. Very nice customer Service. Good trade value for your current car. I will sure recommend everyone. Thank More

by Sam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenn Osborne
Nov 29, 2015 -

TruWorth Auto - Carmel, IN responded

Thanks for this review, and the recommendation! We base our pricing on the local market (rather than the national market) and that often means that you get a MUCH better deal than you would elsewhere. Great to see that our appraisal process worked for you. Thanks again!

November 27, 2015

The best to sell to I sold my car to TruWorth Auto and I received what it was worth and the check was good that day. My vehicle was in the shares program and when it sold More

by Paul.scott40
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kane San Miguel
Nov 29, 2015 -

TruWorth Auto - Carmel, IN responded

Thanks for taking time to write this review! And congrats on receiving a Bonus Check from our Shares Program!

November 27, 2015

A better buying experience The sales staff was extremely polite, professional and courteous. They answered all of our questions and treated us like they have know us for years More

by Gonzo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Pautsch
Nov 29, 2015 -

TruWorth Auto - Carmel, IN responded

Thank you for the review! One of the things we strive for is to make sure that we treat customers like guests --- or better yet, like friends. Glad to see that your experience reflected that effort!

November 27, 2015

Jeep Wrangler Lassoed at TruWorth The easiest buying experience in 30 years. They stood behind their promises on the "we owe". I will buy there again and recommend them highly. More

by JeepMeUp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 29, 2015 -

TruWorth Auto - Carmel, IN responded

Providing the easiest buying experience is something that we strive for every day. Thanks for the review and the recommendation!

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