Our son totaled his truck on Easter morning when a group of deer caused him to veer off the road, run up an embankment, slam into a tree, and flip several times. He adored his truck. We spent weeks scouring the country for the perfect replacement truck, and finally found it with Truck City Ford. We live in Tuscaloosa, Alabama, so we were not sure how a long-distance purchase would work. Dennis Ortiz was the sales rep we dealt with most of the time. He was responsive to both emails and text messages, but slow to respond with the actual documents needed to process the sale. After 3 days of trying to get the required documentation that our credit union needed for the loan, I sent one final text and was told by Mr. Ortiz that "I was not the only customer he had to deal with." Wow. We just about walked away from the deal. However, we were finally placed with Jarad Darby, and he was fantastic! He took over the complicated process of a long-distance sale, and things finally clicked along quickly and smoothly. Our son flew into Austin from Birmingham, and Jarad made sure someone was there waiting to pick him up from the airport. Jarad quickly got our son set up in his new truck, and within two hours, he was headed east back to Alabama with his new truck. Jarad Darby was wonderful to work with, efficient, and willingly worked through some touch logistics to help our son secure his new dream truck! Thank you Mr. Darby!!