Truck City Ford - Service Center

Was told pressure test was $89. They replaced radiator cap and cap where you replace the fluid which was under $20. Service bill was $313 and no wear on the receipt showed the pressure test was actually cap and cap where you replace the fluid which was under $20. Service bill was $313 and no wear on the receipt showed the pressure test was actually preformed. Very disappointed and thought I would get better respect and trust worthy all around service. The made me 2nd guess using this dealership for my feature services and business! More

They lied about the timeframe it would take to diagnose our repair it took over a week. We literally had to go up there and wait in the office to get the quote. Then the service manager, Mike Roger's, call our repair it took over a week. We literally had to go up there and wait in the office to get the quote. Then the service manager, Mike Roger's, called me to assure my repair would be done the next day because they had all the parts to do the repair. The next day a service rep called when my vehicle was supposed to be done and stated it would take 3 more days due to the fact they have to "catch up on work" before they could get to my vehicle. After asking the service manager about this issue he said it would take 2 more days because they didn't get the right parts. They never communicated any problems or issues they were having. They have had my truck for approximately 2 weeks now. I wouldn't and will not be using there service center again. More

Great customer service department Great experience after having a horrible one with another Ford dealership in San Marcos that didn't care about fixing my takata air bag issue. Mind yo Great experience after having a horrible one with another Ford dealership in San Marcos that didn't care about fixing my takata air bag issue. Mind you this recall can potentially shoot shrapnel so it should be treated as an urgent fix for people's safety. The bad dealership spent over a month not responding and saying they didn't have any record of parts or a request from me after several calls. After Ford headquarters helped me reach Truck City they were able to fix the issue within 4 days. 4 days!!!! The service department was great and very smooth. I'll keep these people in mind on my next car purchase. More

Excellent Customer Service After failing to get my brand new Edge Sport fixed at Maxwell Ford after taking it in twice and leaving it for a week each time I decided to take my After failing to get my brand new Edge Sport fixed at Maxwell Ford after taking it in twice and leaving it for a week each time I decided to take my Edge to Truck City. I spoke with Shawn when I dropped off the vehicle, who was very nice and took the time to listen to all that was wrong, he said he would have Mario call me as Mario was the one I had an appt. with. ( I had arrived early for appt. during lunch) Mario called to let me know that he was looking at the vehicle, and he kept me appraised the entire time of what had to be done and how long it would take. after being told by Maxwell that they had "emergency ordered" my parts which took over 2 months, and then my vehicle still wasn't fixed, I was VERY surprised when Truck City was able to get the parts for my vehicle next day!! Again, Mario kept me appraised as to what was being done to my vehicle. He even called me to let me know when my car was ready! When I picked up my vehicle Mario took the time to explain exactly what had been done. This is the customer service I have been looking for!!! TRUCK CITY FORD IS WHO I WILL TRUST with my vehicle from now on!! More

service handled my satellite radio problem!!! can not say enough good things for the way service dept. solved my satellite radio antenna problem and got me back on line.Mike Rogers and the servic can not say enough good things for the way service dept. solved my satellite radio antenna problem and got me back on line.Mike Rogers and the service technicians went way and above expectations to fix the problem.Mike not only responded to my calls but kept me abreast on the repair progress.Haven't had this kind of service in a long time. Your service department personnel are on top of "my good guy list".Thanks again!! More

Terrible Service dept I went here to get a oil change today "saturday, november 28, 2015" I was the only vehicle in line waiting to get all my information taken to get a oi I went here to get a oil change today "saturday, november 28, 2015" I was the only vehicle in line waiting to get all my information taken to get a oil change at 8:10 am. I waited and waited no service advisor came out for 30 mins. The guy tells me they are all booked for the day AND I should show up and get in line 6 am. I been here multiple times. I understand saturdays are busy and can be booked up but me having to wait 30 mins know other vehicles in front of me for someone to come outside to say we are booked for the day is ridiculous. I usually try to stay local for stuff but this is one experience i will not take & I will not recommend this place to anyone again. I ended going to maxwell ford. The gentleman there actually could fit me in for a oil change at 9:30 and he told me they do appointments on saturdays unlike truck city ford. More

Recent Service Had my brand new 2015 Mustang towed in due to a check engine light. Found to be a bad PCM relay. Berry and Mike in service were more than profession Had my brand new 2015 Mustang towed in due to a check engine light. Found to be a bad PCM relay. Berry and Mike in service were more than professional and the car was fixed in 24hrs. I would most definitely recommend Truck City for Service. And, I would definitely recommend Leif Johnson Ford for your new car purchase. More

Better Service for Repairs Elsewhere I took my truck to Truck City to diagnose an issue, they found nothing and charged me $115 for the non-diagnosis and $22 to top off the anti-freeze. I I took my truck to Truck City to diagnose an issue, they found nothing and charged me $115 for the non-diagnosis and $22 to top off the anti-freeze. I took the truck to Maxwell Ford, they found the problem, and fixed it for nothing bc it was covered under the warranty. I called Truck City afterwards and they stood behind their job and cost. Waste of my time and money. In the future I will be taking my truck to Maxwell Ford. More

Great Service Department! I brought my truck in for it's 10k service this morning. I scheduled an appointment and let my service adviser, Keith Anders, know that I will need t I brought my truck in for it's 10k service this morning. I scheduled an appointment and let my service adviser, Keith Anders, know that I will need to wait for the truck so that I could get to work. Keith said he would get the work done. The work was done quickly and correctly and I was on my way to work. I discussed with Keith the way I am using the truck and he made a note in the files to ensure that the service is adjusted to address my use of the truck. This was a great service visit. Highly recommend having your vehicle serviced at Truck City Ford. Ask for Keith! More

money wasted Called about service, spoke to Brandon and was told that he couldn't see if my truck had a "full synthetic" service plan with only the VIN even though Called about service, spoke to Brandon and was told that he couldn't see if my truck had a "full synthetic" service plan with only the VIN even though I had bought the plan from truck city and needed to take it in to find out for sure. Took my truck in for a 60k service and spoke to Keith. Low and behold, the info was right on the screen with the VIN alone. I have learned to read my paperwork before I leave this place cause I have not received the full synthetic in other periodic service. I paid alot of money for this service plan and hate getting ripped off by truck city. The first three services were done with "synthetic blend" not "full synthetic" and I only received a half xxx difference of their cost for the oil but not the full cost of my service. What a scam. My trust in this dealership for buying or servicing vehicles has gone down the drain. Lesson learned the costly way. Update; about a week after my initial service visit, the service manager was able to assist with all my service concerns. They were able to come up with a great plan to complete all sevices needed for my truck and provided a vehicle at no cost for me to commute during this time period. I'm Glad they were able to do this. My truck is currently running as if brand new. More