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Tunkhannock Auto Mart

Tunkhannock Auto Mart

509 State Route 29 South
Tunkhannock, Pennsylvania 18657


(570) 836-2266

Manufacturers: Chrysler, Dodge, Jeep, Ram

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    4.8
  • Friendliness:

    5.0
  • Overall Experience:

    4.9
  • Pricing:

    4.5

24-Month Rating

based on 116 reviews

4.8

4.8 out of 5

198 lifetime reviews

Tunkhannock Auto Mart

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Certified: Tunkhannock Auto Mart

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Tunkhannock Auto Mart has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Tunkhannock Auto Mart

TUNKHANNOCK AUTO MART DOES THE WORK FOR YOU WHEN BUYING PRE-OWNED VEHICLES...Our EXCLUSIVE car consultant spends several days each week on site at automobile auctions to bring back vehicles he can find at the best prices. He travels to automobile auctions in Florida and other southeastern states to bring back low mileage cars that were part of rental pools for vacationers, he says. "The cars down there seem to be more gently used by people on vacation than by busy road warriors who go from place to place at break-neck speed to get their jobs done. And new cars put into rental service down south seem to suffer less damage because of their better weather and road conditions down there versus the snowbound northeast. The windows and bodies don't suffer damage from flying road cinders, the tires aren't beaten up by pot-holes, and the under carriages are not damaged by chemicals spread onto icy roads."

Our EXCLUSIVE automobile consultant, who has been in the business since 1987, targets vehicles that have only been in service for six to 12 months and have been treated well as evidenced by their maintenance and service records. Our consultant physically goes to each auction site because he says you can't tell from a video or picture if there is body or interior damage. He also looks very carefully at the AutoCheck and CarFax history reports to evaluate the past ownership. The cars delivered to Tunkhannock Auto Mart from the auctions still carry the balance of the factory warranty and can convey to the new owner. And we also offer extended warranties and service contracts for buyers who want them. This type of dedication is what gets Tunkhannock Auto Mart repeat business year after year.

Our Location

Sales/Showroom

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 4:30 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 9:00 AM - 4:00 PM

Sunday: Closed


Service

Monday: 8:00 AM - 4:30 PM

Tuesday: 8:00 AM - 4:30 PM

Wednesday: 8:00 AM - 4:30 PM

Thursday: 8:00 AM - 4:30 PM

Friday: 8:00 AM - 4:30 PM

Saturday: 9:00 AM - 1:00 PM

Sunday: Closed


Parts

Monday: 8:00 AM - 4:30 PM

Tuesday: 8:00 AM - 4:30 PM

Wednesday: 8:00 AM - 4:30 PM

Thursday: 8:00 AM - 4:30 PM

Friday: 8:00 AM - 4:30 PM

Saturday: 9:00 AM - 1:00 PM

Sunday: Closed


Our Amenities

c62806
5/13/2013 12:08:27 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kelly ThomasKelly Thomas
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Tunkhannock Auto Mart:

I had the pleasure of dealing with Kelly Thomas, she was courteous, patient, honest, and truly genuine, and at no point did I feel rushed or pushed for any reason. I will only from now on, purchase my vehicles from Kelly at Tunkhannock Auto Mart.

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rojner
4/22/2013 9:28:49 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Derek GuitonDerek Guiton
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Tunkhannock Auto Mart:

Derek Guiton at Tunkhannock Auto Mart was extremely helpful in finding the specific Dodge Grand Caravan that we were looking for our family. The van was pretty difficult to find but he was persistent and ended up finding and transferring the van. I was also impressed with the help from other salesmen when Derek was not available and it just shows the professionalism and caliber of Tunkhannock Auto Mart and their staff. Thank you!!!

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birdman45
3/26/2013 5:07:25 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sean SteeleSean Steele
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Tunkhannock Auto Mart:

sean steele went above and beyond what i am use to in a car sales man he help me right from the start keep me in mind worked out a deal that i was happy with made sure i was happy with what i was getting for the money i was spending i will be a tunkhannock auto mart custmer for life and will steer my family and freinds seans way i will also do my service in tunkhannock rather then in scranton, scranton dodge is 15 min from my home tunkhannock is about 40 mins but the way i was treated there ill go the extra miles to give them the bissness once agen i would like to thank sean steele for putting me in my new truck

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HDJ01
3/19/2013 10:22:02 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Derek GuitonDerek Guiton
Matt KerrMatt Kerr
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Tunkhannock Auto Mart:

I recently purchased a used vehicle from tunkhannock auto mart. I placed a email inquiry about a truck wed night and thursday morning Matt Kerr promptly got back to me. I had a specific price I needed to be at and Matt went above and beyond what I had figured. He didn't stop until he got me the lowest possible price and interest rate. I have never worked with anyone from there before but i am positively going back for my next vehicle. The whole atmosphere was very friendly and helpful. I was not hurried or hassled in my decision. One of the best car buying experiences I have ever endured.

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Response From: Tunkhannock Auto Mart
Added: 3/25/2013 4:03:32 PM

Thank you for taking your time to say such nice things about Tunkhannock Auto Mart, and especially Matt Kerr, he is one of our most valued Sales Consultants.

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shirtz
3/16/2013 9:50:20 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sean SteeleSean Steele
  • Customer Service:

    5
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    4
  • Overall Score:

    4.4

My Review Of Tunkhannock Auto Mart:

This was is my second jeep purchase through Sean Steele. He's all was very helpful and a pleasure to deal with. I will continue with dealing with him in the furture. Thank You Sean

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Fire182000
3/9/2013 8:26:35 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sean SteeleSean Steele
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Tunkhannock Auto Mart:

Sean is great to deal with. He answered any questions I had, and if he didn't know, he found out the answer very quick. This is my 3rd ram truck and 4th vehical I have bought form him. Any chance I get, I tell my friends to go see him for a great deal.

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JasonMiller
3/5/2013 3:14:30 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joe DafcikJoe Dafcik
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Tunkhannock Auto Mart:

As my local dealer was unwilling to do any work over the phone ("if you come in today we can sit down to discuss what rebates you qualify for and discuss financing options"), I researched myself who had the vehicle i wanted, and the closest (albiet still 2.5 hours away) was Tunkhannock Ram. I called & was helped promptly, professionally, and most importantly via the phone by Joe Dafcik. This was all handled within two days, from first call to pickup of the new truck. As I was under a time crunch (had to have it done for tax deduction reasons within 4 days, this was spectacular. Great job by Joe & Tunkhannock!!!!

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Response From: Tunkhannock Auto Mart
Added: 3/5/2013 5:16:39 PM

Thank you for taking time from your busy schedule to write a review about Joe Dafick, he is an extraordinary Sales Consultant. We are so pleased you appreciate him as much as we do AND that we made the trip well worth it for you.

Sincerely,
Linda Kane
Customer Advocate
Tunkhannock Auto Mart

Twitter
ashmar
3/4/2013 9:18:09 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Kelly ThomasKelly Thomas
  • Customer Service:

    1
  • Quality of Work:

    2
  • Friendliness:

    4
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.8

My Review Of Tunkhannock Auto Mart:

I purchased two vehicles from this dealership. My 1st vehicle was a brand new 4 door jeep that leaked like a sive. It was at their dealership over 7 times for repair each time the problem was worse than before. It was never fixed. I traded the vehicle in on another brand. I needed a hitch put on since I have a small camper trailer. During the sale I asked if a factory hitch could be installed and was told no problem. Kelly went to the service dept got everything confirmed. I informed her I had a trip coming up in 3 weeks and needed it installed by then, again i was told noo problem. An installation date was set one week after. I was called a day prior to the installation and told they did not have the part and could not do the install. I did complain and I spoke with the sales dept Kelly which said she would take care of it. She called and said to bring it up at the scheduled time. I was told the installation would take 2 hours I sat there over 6hrs. At times I could see my vehicle on the lift with no one working on it. Well i get the vehicle and guess what they installed an aftermarket hitch without telling me or giving me any kind of warning. I didn't request an aftermarket hitch I was told it would be factory. I was lied to and deceived by these ppl. Also when I complained because it looked like crap, was not what I ordered and the cost would have been much lower than a factory hitch. I was told it was there was no difference in price due to it taking longer to install labor wise. What a joke I didn't request this type of hitch in the first place and there telling me due to labor there is no price difference. I planned on suing but not worth it from what I’m told. Watch for Kelly she seems so nice up front but all she has on her mind is cash and how best to take it from you.

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bhod
3/3/2013 10:49:03 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Matt KerrMatt Kerr
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Tunkhannock Auto Mart:

Tunkhannock Auto Mart was great from start to finish. I inquired about a van through their website and received instant responses. I was referred to Matt Kerr who remained in email contact with me. He answered all my questions and gave me an idea of what he could do before I took the drive out to dealership.

I was the most impressed with his willingness to come in and meet with me on his day off. To me this said a lot about who he was even before I met him. I had a great experience with him from start to finish. He was able to fit me with a van that was in my price range. And even after we left the dealership, he called me once within the first half hour to let me know he had spoken to my insurance company to get my vehicle covered. And then called a few days later to make sure everything was going okay with my vehicle.

Based on my interaction with Matt, I would absolutely recommend that my friends and family visit Tunkhannock Auto Mart for their next vehicle.

Sincerely,

Bill
Dallas, PA

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Swirvin
2/28/2013 8:21:51 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sean SteeleSean Steele
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Tunkhannock Auto Mart:

Sean did an excellent job securing us the best price for our trade, the best value in our purchase and the best interest rate to fit our budget. We have been doing business with Sean and Tunkhannock Auto Mart for several years and highly recommend them to friends and family.

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Response From: Tunkhannock Auto Mart
Added: 3/1/2013 9:47:42 AM

We very much appreciate it that you would take the time to let us know what an excellent job Sean did. Sean Steele is one of our most respected Sales Consultants.

Thank you for shopping Tunkhannock Auto Mart, we look forward to serving you in the future for all of your automotive needs.

Sincerely yours,

Linda Kane
Customer Relations Advocate
Tunkhannock Auto Mart
(570) 836.2266

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