Tuscaloosa Chrysler Dodge Jeep Ram

I had have the worst experience ever dealing with this dealer. First I was financed with a high interest rate and was confused on why with a credit scorw of 700. Then they didnt give me all of my paperwo dealer. First I was financed with a high interest rate and was confused on why with a credit scorw of 700. Then they didnt give me all of my paperwork and I had to continue for 2 straight weeks calling to asked for documents I should have gotten during the sale. After refinancing with another bank with a way better interest rate myself, needed more documents I should have gotten. They kept sending me to voicemail with no call backs. I asked to speak to a sales manager and my sales rep and kept going to voicemail. Then find out that my GAP coverage was still active after I told finance I purchase with my new bank and now can't get anyone to return my call or even speak with me. Think twice before going to this dealership and purchasing anything from there. Looks like I am going to have to drive an hour from home to have my issue resolve in which I shouldn't have to do. More

Had a very hospitable and easy experience, Francois keys was my salesman and even picked me up an hour from my house to take me to the dealership for the purchase! was my salesman and even picked me up an hour from my house to take me to the dealership for the purchase! More

We had an appointment for a recall at 9 am on a Friday. We dropped it off on Thursday evening so it would be there first thing Friday. We were told it would take 2 hours and someone would call when it was We dropped it off on Thursday evening so it would be there first thing Friday. We were told it would take 2 hours and someone would call when it was done. No one ever called. We called multiple times, left voicemails, no one returned calls. I spoke with lady in service department finally at 2:30 Friday. She said my car was up next and she would call back in 45 minutes with an update. She did not call me back. I called back at 5:30 pm since they close at 6. Service was gone for the day according to the sales department. Called Saturday morning and was told the car had not been looked at yet. Why? At this point they have had the car for 2 days and haven’t looked at it or called at all? Customer service is severely lacking. Someone needs to communicate they are behind and haven’t gotten to it yet. Not sure the point of an appointment either. I was told they close at noon on Saturday so if I hadn’t called they would have closed on Saturday and kept the car for the whole weekend? Unacceptable. We will pick up the car and will take it to another dealership to have the recall fixed and won’t be back to this awful dealership. More

Slow service and they don't seem to care Last two times I was in for service (oil change and then fuel filter change), it took considerably longer than they estimated (by at least an hour). Last two times I was in for service (oil change and then fuel filter change), it took considerably longer than they estimated (by at least an hour). But no explanation and no apology. They don't seem to keep track of customers, and how long they have been there. Don't seem to care. Apparently our time isn't important to them. More

Great!! Sales Rep Great price I went to buy my mother a car, I meet with Chris McMillan and have to say no doubt the nicest guy in the car business very knowledgeable and and respe I went to buy my mother a car, I meet with Chris McMillan and have to say no doubt the nicest guy in the car business very knowledgeable and and respectful willing to help would recommend to anyone looking for a car . More

5 Stars for Christopher. No one in town wanted to help me but Christopher!! I had been to the dealership before and they couldn't get me approved. I was treated so well when I No one in town wanted to help me but Christopher!! I had been to the dealership before and they couldn't get me approved. I was treated so well when I came before I wanted to give him another chance. He deserved it. Christopher went above and beyond to help me and make me happy with my new Tundra. If you want to deal with a true professional and an honest man, ask for The nicest guy in the car sales business. He is all of that and some... Thanks again Chris. -John D. More

A week to even look at my vehicle that is under warranty Transmission begin acting up last night and we had it towed to their dealership because it is still under warranty. I am told they cannot even look at Transmission begin acting up last night and we had it towed to their dealership because it is still under warranty. I am told they cannot even look at it to "diagnose" until next week. No rental vehicle is provided until the diagnoses is made. More

Car purchase This was my first experience in purchasing a vehicle from Locklear. Derrick was our initial contact. I could not have been treated nicer, with a pr This was my first experience in purchasing a vehicle from Locklear. Derrick was our initial contact. I could not have been treated nicer, with a professional demeanor that he gave us. He and Christopher were very helpful, and friendly. If I purchase again you will be at the top of my list.... Thanks Irvin Fields More

Don't buy here! We negotiated for over two hours and they came and told us the car was sold. After going back and forth. Then they acted shocked that we were angry. We negotiated for over two hours and they came and told us the car was sold. After going back and forth. Then they acted shocked that we were angry. Don't go here. More

Great Salesman and Service I went to the dealership only to look around at my options and after I talked to Mr.Ellis and he showed me my options, I came back the same day and en I went to the dealership only to look around at my options and after I talked to Mr.Ellis and he showed me my options, I came back the same day and ended up buying my new car! Brandon helped me find a perfect car for me that was affordable and reliable! He was very straightforward and really cared about what I wanted in a car. He gave me great advice and pointers which I appreciate! More