Tuscaloosa Chrysler Dodge Jeep Ram

Great Friendly Customer Service Christopher McMillan was very nice and helpful. He was able to sell a great Jeep to my husband and I and we were pleased with our experience here at L Christopher McMillan was very nice and helpful. He was able to sell a great Jeep to my husband and I and we were pleased with our experience here at Locklear. More

Christopher McMillan sold me my car today. He is very very professional and honest. This was a wonderful experience and highly recommend him. Please go to Locklears an sold me my car today. He is very very professional and honest. This was a wonderful experience and highly recommend him. Please go to Locklears and get your car today. Kat More

Our experience was very joyful and informative. Chris provided GREAT customer service. He was very considerate, knowledgeable and courteous. The staff was very friendly and the purchase of my vehicl Chris provided GREAT customer service. He was very considerate, knowledgeable and courteous. The staff was very friendly and the purchase of my vehicle went very smoothly. More

Great customer service! These guys arent pushy or aggressive...they are so laid back and just great to deal with! We would reccommend them to anyone! We walked in..looked aro These guys arent pushy or aggressive...they are so laid back and just great to deal with! We would reccommend them to anyone! We walked in..looked around...and when we asked for help..they were there and ready! More

Great Experience Great Customer service! He didn't jump at u and try to get you to buy something just for his sales. You could tell he really cared about getting you i Great Customer service! He didn't jump at u and try to get you to buy something just for his sales. You could tell he really cared about getting you in the right vehicle. All in all a great experience. More

First Time Buyers This was the best car buying experience we had ever had. With this being our first time buying we had experienced the pretentious salesperson, the rud This was the best car buying experience we had ever had. With this being our first time buying we had experienced the pretentious salesperson, the rude salesperson, and the overzealous salesperson. Brandon was none of those things. He was friendly, funny, and realistic without being rude. The entire experience was a success and Brandon was an intricate part of it. We can't say enough good things about him! Locklear gets two thumbs up from us! More

Started out great and then it was all downhill!! I had a great experience with my salesman in the beginning. However my vehicle was purchased used and not cleaned very well. My salesman promised he w I had a great experience with my salesman in the beginning. However my vehicle was purchased used and not cleaned very well. My salesman promised he would get it cleaned up properly as he was also dissatisfied with the cleaning. He stated this was not the way he was trained at BMW to leave a vehicle. My vehicle never go cleaned. Also was promised to install my weather floor mats (was told they had to be drilled in)and after being reminded several times this also did not happen. My jeep badly needed an alignment as the steering wheel sat crooked as well as my power outlet did not work. I mentioned this to them and it was ignored. They knew I was not happy and never tried to make it right or even discuss it with me. So basically this dealership is great until you sign your name on the papers. I will not purchase a vehicle here ever again. More

Enjoyed my experience. I enjoyed working with Austin on this purchase. He was very knowledgable and a straight shooter. (Rare in this day and age). I will come back to see I enjoyed working with Austin on this purchase. He was very knowledgable and a straight shooter. (Rare in this day and age). I will come back to see him when it's time for a new truck. More

Should be 1 star but don't think they allow it. I recently wrote a review titled "Unexpected Surprise". I wrote the review after building a Ram 3500, and couldn't have been happier at the time. My I recently wrote a review titled "Unexpected Surprise". I wrote the review after building a Ram 3500, and couldn't have been happier at the time. My dealer was Chris McMillan, and the manager was Harry Matos. On May 30th we sat down and built the truck and I was told that it was going to be ordered the next day, but in order to go through with it I needed to put $1000.00 down. I gladly did. I texted Chris the next day to see if it had been ordered and to double check that it had the correct options and he wanted me to come in and review the 5 pages of details. When I got to the dealership on the 2nd to read the 5 pages, it was actually a different truck and not even close to the truck that I wanted... and the truck wasn't ordered still. That's when Harry came over to help order the correct truck. We put in the order for the truck and I left...or I thought we did. I texted on the 9th to see if the order went through, and on the 10th asked again if there was any word. I was told there was word but that I'd get a call later. Instead he sent me an email and asked me to call him. The email was of the 2017 Ram 3500 since I was told they quit taking orders for the 2016's. What they didn't tell me is that the deadline for orders was June 9th. If they would have put in the order, or followed up with the manufacturer when they were having "computer problems", they could have ordered my truck. The next day, June 11th, I asked for him to call me when he got a minute and never heard anything back. I kept hearing that he was talking to Harry and that he'd call soon. Since I was out of town I asked my wife to go and get answers. She went straight to Harry and his answers sealed the deal for us. When asked why he didn't call the manufacturer when the ordering system wasn't working he said that he probably should have done that. This was supposed to be a great experience and it ended up a very poor experience. I was left feeling like I will get what I get when they get around to getting it for me. They considered calling the manufacturer "Thinking out of the box". - The deadline for ordering 2016s was the June 9th. I went in to Locklear on May 30th. Why wasn't it ordered in time? - Service after the sale was sub-standard. I expected more...way more. There are always two sides of the story, and I get it that there will be a rebuttal to this review. I will say that if you are looking for follow-up and service after the sale...go elsewhere. I'd shop with Hendrick's in Hoover. They were able to still get the order in for me despite the deadline, although after a lot of consideration I ended up going with the 2500. Amazing how a little can-do attitude and willingness to help the customer can "earn your business". Please look for this review on Google and Yelp as well as I will be posting soon. More

Helpfulness Very friendly, helpful, on top of things, knew what they were talking about just all around good experience. And will let people know this is the best Very friendly, helpful, on top of things, knew what they were talking about just all around good experience. And will let people know this is the best place to go. More