Tustin Lexus

Leo was honest, knowledgeable and sincere. He listened to my needs in a car and assisted me without pressuring me into buying. He allowed me to take my time in making a decision to my lovely LS 460 2012. to my needs in a car and assisted me without pressuring me into buying. He allowed me to take my time in making a decision to my lovely LS 460 2012. I would definitely come back and recommend my friends to buy car at Tustin Lexus dealer. Mr. Subroto is an asset to your dealer, keep him! More

The best services I have ever had from dealer sales and technical specialist. The technical specialist, Rex, is exceptional knowledgeable and patient. They are the model of this profession. technical specialist. The technical specialist, Rex, is exceptional knowledgeable and patient. They are the model of this profession. More

Leo went above and beyond to give me an excellent experience and the best deal. He was also most corteous and patiently explained several different models i looked into. experience and the best deal. He was also most corteous and patiently explained several different models i looked into. More

Dave is a thoughtful person and really privide professional help. The price is reasonable and competitive. The person in this dealership are friendly and polite. professional help. The price is reasonable and competitive. The person in this dealership are friendly and polite. More

I talked to this guy Dave over the phone trying to put numbers on a ct 200h. He seems to be the most honest and straight person you can ever talk to. So finally, after a week of negotiating, he enticed me numbers on a ct 200h. He seems to be the most honest and straight person you can ever talk to. So finally, after a week of negotiating, he enticed me to visit their dealership; promised me he had the car that I want. I asked him upfront if he really had the car and said he had two of them with the matching color preference. So i hustled for a baby sitter to go there; and when I arrived at the dealership, they told me that the car was already sold an hour ago; instead, they started selling me other colors or they will just give me a call me once they get the color that i want. I was so disappointed I had to drive from Corona(25 miles),with all the traffic, just so they can lie to my face. I just talked to the most dishonest people. I have high respect to lexus but if these are the type of people i have to deal with then i might as well forget about it. More

Yes I would recommend this dealership and especially Peter Chan. We emailed constantly as he walked me through buying my 2010 Lexus RX350 from Tucson AZ. I flew in and he was at the gate waiting for m Peter Chan. We emailed constantly as he walked me through buying my 2010 Lexus RX350 from Tucson AZ. I flew in and he was at the gate waiting for me. Has called to see how the 7 hour drive went as well as registrating the car. I cannot say enough about his service. More

Great guy... I hope he is our guy to call about ours cars and friends and family. Thank you for everything Dave and I look forward for our next car! and friends and family. Thank you for everything Dave and I look forward for our next car! More

I talked with Joe Ruiz, Internet Sales Rep, regarding an advertised Lexus over the online-chat. I had a very specific question about whether or not the car in question had a rear entertainment system (DVD advertised Lexus over the online-chat. I had a very specific question about whether or not the car in question had a rear entertainment system (DVD overhang) that, as a mom, is crucial to occupy the minds of my little kids on long rides. He assured me it did have it, though of course when I got there, it did NOT have it. I specifically asked him 3 times, and 3 times he assured me it did. It obviously was a ploy to get me in the dealership, but I had already lost confidence in him as a salesman. After realizing his mistake, I got flipped to another salesman (Dave) who was really nice and knowledgeable. Had it not been for the less than perfect condition of the vehicle and the lack of the entertainment system, we probably would had purchased the car, but ultimately purchased from Lexus of Cerritos which had a pristine version of the car I wanted and very professional staff. More

We visited this dealer Sunday and will never step foot in that dealership again. The salesman, Vance, was the rudest person we have ever encountered at ANY car lot. We were shocked to say the least and it ha that dealership again. The salesman, Vance, was the rudest person we have ever encountered at ANY car lot. We were shocked to say the least and it has affected our view of Lexus in general. My husband has changed his thoughts about purchasing a Lexus after the treatment that was shown to us. I would not recommend Tustin Lexus to anyone and will be sure to tell everyone we know to stay away. More