Twin City Hyundai

I recently purchased a new Tucson from them The saleman, Austin, was great to work with. Apparently though they are ignoring the new TN advertising rule change that came out in 2022. The are supposed to be Austin, was great to work with. Apparently though they are ignoring the new TN advertising rule change that came out in 2022. The are supposed to be totally transparent on the price of an advertised vehicle including dealer add-ons and dealer doc fees. They are not. Besides the MSRP sticker on the vehicle I was interested in there was a dealer add-on sticker for nitrogen filled tires, some type of coating, and a pin strip. No where on their advertised internet price is this listed, or the dealer doc fee. Way down on the internet page is "All listed prices are plus taxes, fees, and dealer installed options." but no prices listed as required by the new law. I refused to pay for the dealer add-ons, and they did not charge me for them. I gave them 3 stars for not adhereing to the new law, and I also caught them trying to charge me an extra $200. on the final total. They said it was a software glitch. LOL I did purchase the car from them but watch out for those dealer add-ons and the softwars glitches. Here's the new law Twin City, read it, adhere to it. https://www.tn.gov/content/dam/tn/commerce/documents/regboards/mvc/posts/Rule-Change_4-20-2022.pdf More

Terrible service department. Two week wait to have door handle replaced. Called day before appointment and part was not even ordered. Was promised a call back the next day to exp Two week wait to have door handle replaced. Called day before appointment and part was not even ordered. Was promised a call back the next day to explain. No call back. Ordered the part on line and delivered in two days. I will fix myself. Just lost a sale as I was going to trade for a new vehicle. More

Terrible service 1 month to schedule an appointment? ? What happened to the kind of service provided before 2021? Ridiculous ? What happened to the kind of service provided before 2021? Ridiculous More

Do not use their Service Department. 2015 Veloster went limp, had it towed to Twin City Hyundai. They told me I needed to replace the clutch actuator for $1300. Then after 12 days, calli 2015 Veloster went limp, had it towed to Twin City Hyundai. They told me I needed to replace the clutch actuator for $1300. Then after 12 days, calling almost everyday and going over there expecting it to be ready, they tell me I need a new transmission. They said it will be an additional $5000 but still couldn’t guarantee that it would fix the problem. Towed it to another garage, getting it fixed for half the price including tax and should be done in a couple of days. Bottom line is that they don’t know what they’re doing, have terrible communication skills, exorbitant prices and you can’t trust them. More

I have purchased three vehicles from Twin City Hyundai since 2014 and have purchased all three from Greg Stewart. He is no pressure and very thorough. I also have had my vehicles serviced there and their since 2014 and have purchased all three from Greg Stewart. He is no pressure and very thorough. I also have had my vehicles serviced there and their service department is top notch. Glen Burton was my service advisor and he listens and takes care of any issue that you might have. If you are looking for great sales and service departments, look no further. I highly recommend them because they take care of their customers AND their vehicles. I bought a Sonata in 2014 and upgraded three years later to an Azera. They discontinued making it but it is the best sedan I have owned….period. I purchased the very first Palisade that Twin City got whenever they rolled it off of the truck when the Palisade was introduced in July of 2019. Another GREAT vehicle that is luxurious and comfortable in town or on the road. You can’t go wrong with Twin City and I recommend them because they take care of their customers and their vehicles! More

I had simple problem of unbalanced tires. I waited 2 hours. They told me it was fixed, Charged me $80. BUT PROBLEM NOT FIXED. Service manager, Matt Oravitz won't return my calls. Took ca I waited 2 hours. They told me it was fixed, Charged me $80. BUT PROBLEM NOT FIXED. Service manager, Matt Oravitz won't return my calls. Took car to tire shop and they had tires balanced in 15 minutes. AVOID THEM. More

First, I would like to point out that the Sales personnel (CJ and Andrea) were courteous and helpful making the purchase pleasant. Unfortunately, the Service does not come up to expectations. It is hard to g (CJ and Andrea) were courteous and helpful making the purchase pleasant. Unfortunately, the Service does not come up to expectations. It is hard to get someone in the Service Department on the telephone (Mike or Scott). If you leave a message. they do not call back. The trim beside the windshield was loose and separating from the top. Took it in to be fixed. About 150 miles later, loose again. Called last week to get the trim replaced and requested that they have the part on hand so that we would not have to drive back AGAIN to have it "fixed". We were advised that is "not our Protocol". Apparently pushing the trim back in place is not going to "fix" the issue. Maybe there is a reason they do not like to return calls (or as in other complaints) answer the telephone. More

Austin Sineath has went well above and be on to help with my trade for my Santa fe he even came in on his off day to help me i will buy from him again Tony Hearon my trade for my Santa fe he even came in on his off day to help me i will buy from him again Tony Hearon More

Austin Sineath helped us buy are new car last we, we are still raving to anyone that will listen on how fast and easy the process was! We were in and out with our new car! I highly recommend Austin for all still raving to anyone that will listen on how fast and easy the process was! We were in and out with our new car! I highly recommend Austin for all your new car needs More

Austin and CJ made our car buying process comfortable and made us feel at home with the support they gave us. I was a little apprehensive to come in due to the low ratings initially, but these two individual made us feel at home with the support they gave us. I was a little apprehensive to come in due to the low ratings initially, but these two individuals surpassed our expectations greatly. More