"Excellent experience with no sugarcoating!"
Waited at least a month to post my review that way I can provide a truthful experience regarding our car buying experience including financial and car services .We have a specific model/trim of the Grand Cherokee we already picked well in advance before we went to Tyson Motors. Me and my husband had visited other Jeep dealerships for 2 months and made some phone calls regarding their web specials of the car, at the end we said NO to each one due to inconsistencies with the web pricing and actual pricing of the car on site or some won't even entertain our offer. We don't like to waste our time heading to Tyson Motors since we are ~ 21 Miles away from them so we decided to email/call and provide our specific needs before heading out to the dealership. Mr .Larry Holcombe was our guy!!! Very professional, did not push the product and was very patient. My husband is very particular with EVERYTHING and Larry made sure he had addressed all my husbands’ questions. We were very happy at the end of our purchase, he made everything possible to meet our needs/demands and the management made sure the little issues we had with the car was addressed before we signed the dotted line. Even days after our purchase, Larry answered by husbands questions via text or call. Also, Mr.Brian James from the financial services provided great service despite us calling him days after our purchase regarding price matching. After 2-3 weeks later went back to have a undercoating service for our new car and we got great service as well. Everyone at Tyson Motors Shorewood took good care of us !! The owner and staff have all worked with us to the end until we are satisfied customers. And for that a big thumbs up and 5 star service for their excellent customer service. Thank you!
Tim G is great. This is the second truck I have bought from him and will be back if I need to buy another one. I would highly recommend working with him. He is very honest and trustworthy.
"Excellent customer service. "
JR was very helpful. Our family came in and purchased 2 new cars. JR had as much of the process started as possible to make things move faster. Great experience.
Brian in finance was very helpful as well. Super nice.