Union County Kia

After having a very negative experience at another local Kia dealership, I was referred by strangers (who had bought not one, but 2 Kia Souls) to come to Crossroads Kia, and ask for "Pete". From the moment Kia dealership, I was referred by strangers (who had bought not one, but 2 Kia Souls) to come to Crossroads Kia, and ask for "Pete". From the moment I came onto the lot, until the moment I left, I was treated with honesty, respect, courtesy, professionalism, and phenomenal customer service. Pete spent MORE than enough time with me, explaining differences in cars, taking me on test drives, showing me car sales figures, and explaining things so they made sense to a single woman with a serious doubt about trusting car salespeople. He was knowledgeable and had a quick wit that could (almost) keep up with mine. He helped me to make a decision to lease my first Kia (Soul), after almost 20 years of driving Hondas. He encouraged my questions and provided me with answers that made sense. If he didn't have the answer, he wasn't afraid to go ask someone to join in who could provide me with this information. I am thrilled to be driving my 2013 Soul, and look forward to a continued friendship with Pete and the other employees I met at this dealership. I will spread the word to others who are looking to buy or lease a new car. Good customer service does go a long long way! Thank you, More

By far, this is the best car buying experience that my wife and I have had. From the start, Pete Holsten (our salesman) made us feel truly welcomed. He actualy listened to us and we felt no pressure what wife and I have had. From the start, Pete Holsten (our salesman) made us feel truly welcomed. He actualy listened to us and we felt no pressure what so ever to purchase. He was not distracted by other things and was 100% focused with us. He was very knowledgeable about all the car features and patiently explained them to us. Together with Joe Singletary, they kept working the finacials. Their efforts were very positive and beneficial to us, resulting on a rebate from the manufacturer and an excellent interest rate. More

Purchasing a new vehicle can be likened to having your teeth drilled. This was a very different experience. Everyone was very friendly and helpful. It took a reasonable amount of time rather than many hou teeth drilled. This was a very different experience. Everyone was very friendly and helpful. It took a reasonable amount of time rather than many hours or days to complete. Pete was attentive and friendly. He also really listened to what we wanted and did his very best to deliver! I can't recommend Crossroads Kia or Pete Holsten enough! More

Service was great put no pressure on me to buy. Feel I got a very fair deal with my purchase. I will shop this dealership again. got a very fair deal with my purchase. I will shop this dealership again. More

I just purchased a brand new Kia from CrossRoads Kia and the experience was wonderful! As a single women walking onto a dealership lot you go thinking you are at a true disadvantage. I have bought new cars the experience was wonderful! As a single women walking onto a dealership lot you go thinking you are at a true disadvantage. I have bought new cars before from other dealerships and had a high pressured experience. That was not the way it was at Cross Roads Kia, Jon Haynes was awesome, never making me feel pressured and showed and told me about things I had no idea to ask, he truly made me feel like I was important and I needed to have all the information in order to make the best decision for myself, he wanted me to be happy with my choice. I can be very indecisive Jon was very patient, friendly and made my decision making easy. Scott Apsega the Finance Manager was very through, friendly and knowledgeable, he made signing all the paperwork fun. I will highly recommend Cross Roads Kia to anyone I know looking for a car. Its great to know that there are true and honest people that want you to have a great car buy experience. Thank You Jon Haynes and Cross Roads Kia! A Very Happy Customer! More

This was my first time buying a new vehicle from a dealership and Crossroads Kia made my car buying experience so pleasant and smooth! Jon was very helpful and made it clear that he was going to help dealership and Crossroads Kia made my car buying experience so pleasant and smooth! Jon was very helpful and made it clear that he was going to help us get exactly what we wanted. Scott the finance manager we met with made the paperwork so easy, fast, and smooth. Overall an extremely satisfying car buying experience! More

I'm a returning Kia owner and after going to two other dealerships around the Charlotte area was a nightmare. Jon Haynes is At awesome, if you need any assistance in buying a car, call Crossroads a other dealerships around the Charlotte area was a nightmare. Jon Haynes is At awesome, if you need any assistance in buying a car, call Crossroads and ask for Jon. The general manager is also an awesome person. Just and outstanding dealership all the way around. More

PETE WAS GREAT TO WORK WITH. EVERY BODY AT CROSSROADS KIA HAVE BEEN FRIENDLY AND HELPFUL. I WAS JUST LOOKING BUT WITH THE GREAT PRICE AND FINANCING, I WAS DRIVING HOME WITH MY NEW KIA OPTIMA WITHIN THREE HOU HAVE BEEN FRIENDLY AND HELPFUL. I WAS JUST LOOKING BUT WITH THE GREAT PRICE AND FINANCING, I WAS DRIVING HOME WITH MY NEW KIA OPTIMA WITHIN THREE HOURS. I LOOK FORWARD TO A LONG AND FRIENDLY RELATIONSHIP WITH EVERYONE AT CROSSROADS KIA. More

Let me say, that I have NEVER experienced such a pleasant car buying experience and I have owned several. Scott and Pete made me feel that they cared about my needs, my wants, and made me feel so comfortabl car buying experience and I have owned several. Scott and Pete made me feel that they cared about my needs, my wants, and made me feel so comfortable and at home. I was well-informed every step of the way and never left sitting wondering what's going on. I was well-taken care of by everyone from Mr. Wheeler to the head detailer in the body shop. Words cannont express the excitement and sense of GREAT CUSTOMER SERVICE that I received from ALL involved in the purchase of my 2013 Kia Sportage! I would and will highly recommend to my family and friends whom are not only looking for a a new/used vehicle, but to be treated like you are #1! Thank you all for everything.........I love my Sportage!!!! Sabrena Francis More