Back

Union County Kia - Service Center

Indian Trail, NC

4.5
305 Reviews

305 Reviews of Union County Kia - Service Center

Sort by
November 17, 2023

The service dept rotated my tires and didn’t secure the under cover and it was dragging the ground. When I noticed and called the dealership to advise, the receptionist was very rude. I was inconvenience More

by nbodrick2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raquel Maynard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Union County Kia responded

Thank you kindly for taking the time to provide feedback regarding your experience with our team. We appreciate it immensely and would like to extend a sincere apology to you. We strive to provide our guest with an exceptional shopping, purchase and service experience. We are disappointed to hear we have fallen short of delivering the experience you are deserving of. If you would, please contact us to share the details of your experience with Cheryl Goode at 833.741.8931. We take our guest feedback very seriously and would greatly appreciate it. Thank you once again! Please let us know if there's anything we may do to be of further assistance to you.

November 16, 2023

At this particular service appointment, it was a great experience. Wish I didnt have to wait 2 weeks for an appt to get my car fixed under warranty though. More

by petraseth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salena Dalerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Union County Kia responded

We appreciate your 5-Star review of Union County Kia! Please let us know if there's anything we may do to assist you with your future automotive needs! Thank you so much and wishing you a wonderful weekend!

November 09, 2023

Wonderful experience with professionalism and kindness. Within the dealership I would definitely recommend Union Kia to my friends More

by RYB2424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salena Dalerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Union County Kia responded

Thank you so much for your 5-Star review and kind words! Our team at Union County Kia appreciates you and hopes you will visit again soon. Please take care and wishing you a wonderful weekend!

November 09, 2023

The staff was friendly. Service was quick, coffee was good! I am always treated fairly and with respect. No pushing unnecessary things and staff is very knowledgeable. More

by ashley_c_fox
Recommend Dealer
Yes
Employees Worked With
Raquel Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raquel Maynard
Nov 17, 2023 -

Union County Kia responded

Ashley, we truly appreciate your feedback of Union County Kia and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great weekend and thanks again.

November 01, 2023

Service was excellent. Completed while I waited. Raquel explained everything. Good experience! Everyone friendly and helpful! More

by DREMASG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raquel Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Union County Kia responded

Thank you so much; we truly appreciate your 5-Star Review of Raquel and Union County Kia! We hope you will visit again soon. Please take care and wishing you a wonderful weekend!

November 01, 2023

Service was great. No complaints. Overall was very happy with the service I received. MM More

by tamccleary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salena Dalerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Union County Kia responded

We truly appreciate your 5-Star review of Union County Kia! Please let us know if there's anything else we may do to be of further assistance to you! Thank you once again and wishing you a wonderful weekend!

October 31, 2023

If you want a stress free car buying experience then go see Stephanie & Eddie:) They both are outstanding sales people! Racquel in service is the best:) She always gets me in and out of service with a po More

by Blackberry
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Breeden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raquel Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2023

Go see my girl Stephanie for your next car purchase:) She is such a kind spirited person and will walk you through entire process stressfree More

by GodSpeed54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Breeden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raquel Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2023

At my last scheduled oil change, I asked for replacement filters to install myself. I was made to be late for work because the tech didn't follow the instructions and replaced the filters anyway. I got wrot More

by none3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raquel Maynard
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2023

Wonderful service department! I always feel welcome when I come there. Great and friendly staff! More

by CHRISSYQ70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott White
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
23
...