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We had a very positive experience with Union Park BMW. The salesperson was very informative an did not pressure a sale. He provided sufficient time for a test drive and was very knowledgeable about the f The salesperson was very informative an did not pressure a sale. He provided sufficient time for a test drive and was very knowledgeable about the features of the vehicle. During delivery, Derek went over how to use all the major features and options in the vehicle. More

I live in Pa, but it is worth the trip to Union Park BMW in Wilmington, DE. My sales specialist, Joe Carlino, made my purchase enjoyable. Joe is very professional and friendly and is always a pleasure to do in Wilmington, DE. My sales specialist, Joe Carlino, made my purchase enjoyable. Joe is very professional and friendly and is always a pleasure to do business with. The business manager went above and beyond to provide me with the best deal possible. This is my third BMW from Union Park and I recommend this experience to everyone. Whenever my car needs service, the team at Union Park BMW is always accomodating. More

We live in PA, but buy our family cars at Union Park in Delaware. Why travel so far? No, we still pay our Pennsylvania sales tax. We have learned that the extra miles to Union Park are a small price to Delaware. Why travel so far? No, we still pay our Pennsylvania sales tax. We have learned that the extra miles to Union Park are a small price to pay in exchange for Union Park’s knowledgeable, friendly, trustworthy, expert sales and service. Recently, we purchased one of their gorgeous BMWs, and had yet another thoroughly enjoyable experience at Union Park in Wilmington. Over the years, we have bought low range used cars, mid range models, and high end luxury automobiles from Union Park. Regardless of the transaction dollar value, we have consistently received the same level of excellent service when dealing with Union Park. The experienced sales and service staffs are friendly, professional, knowledgeable, and focused on customer satisfaction. Over the years, even on the busiest days, their sales associates find time to listen to customers’ requests in order to gain a clear understanding of their specific automotive needs. The well trained sales staff is quite familiar with the operation and optional features of each vehicle, so their demonstrations and tutorials make it easy for customers to grasp otherwise complex information related to the each vehicle of interest. Union Park managers and sales associates are focused on matching the perfect vehicle to each customer. On two occasions, we were actually directed to less expensive automobiles that might better suit our needs. There are several automobile manufacturers represented in their adjoining showrooms, it’s easy to “one stop shop.” Sales people don’t hover or use hard sell tactics. Instead, customer’s questions are answered in a clear and straightforward manner. There is no pressure. Instead, there is just friendly, helpful service, and lots of accurate information to be had. Demonstration drives are pleasant and not rushed. The sales people know their products so well, that after their demonstration ride, tutorial, and review of the specific features of the vehicle, we have always felt confident driving away in a new and different car. I suspect that the sales force knows how awkward driving a new car for the first time can be. They have always gone out of their way to ensure that we are comfortable at the wheel. When the sale is made, the papers are signed, and funds have been exchanged, Union Park’s commitment to quality continues. We have always been extremely pleased with the service department (and Auto Spa) at Union Park. They show their customers the same courtesy and do what they say they are going to do, correctly, and on time. In our experience over many years, Union Park’s commitment to the highest level of quality service has never diminished. Thanks, Union Park! More

I had to take a car in for service and was meet by Christine who was no help at all, it was like you had to force her to do her job. They never call you back on time. This is why people go to Ottos BM Christine who was no help at all, it was like you had to force her to do her job. They never call you back on time. This is why people go to Ottos BMW. I got the same car from Ottos with all the options for less then a entry level car. More

I was very disappointed that Union Park BMW isn't working with Enterprise Rental anymore. I recently took my car in to be serviced at 8:30 am... and I waited almost an hour for HERTZ rental car to get me a with Enterprise Rental anymore. I recently took my car in to be serviced at 8:30 am... and I waited almost an hour for HERTZ rental car to get me a rental for the day... and I was seated in the waiting room... waited forever... and "NOTHING"... so I had to walk home ! Not exactly the quality of friendly service that I use to get. I have purchased two BMW's from UNION PARK BMW... and I am extremely disappointed... it was 37 degrees outside... and I had to walk home. Not sure if I will purchase from Union Park again unless they can make some changes. Victoria Lavelle More

I am adjusting a review I wrote yesterday....I am the person whose car was at Union Park BMW for 45 days, and they missed the deadline for me to have the car returned. Much as I was disconcerted about a person whose car was at Union Park BMW for 45 days, and they missed the deadline for me to have the car returned. Much as I was disconcerted about another delay and myriad excuses, when they called a day later to say they were sending over a van to get me, I figured one more day past 45 shouldn't make a big difference. The car was finally ready at noon, one day late. It was worth the wait. Butch had the damaged electronic cluster in a box, and the car, newly painted from the rear ending on the Tappan Zee Bridge, had perfect spaces between the truck, bumper, fender and license plate. They had cleaned it so well it looked brand new for a 12 year old convertible. There was not a scratch to be seen on the entire car, and they spot-painted an area my keys had scratched by years of opening the drivers door. The new rear window, which I paid for, (alabeit twice the price quoted by my former mechanic) circumvented a safety hazard of the old clouded plastic window, and the fit was perfect. They also went the extra mile to glue other items on the convertible top, and my car looked fabulous. We can change the "quality of work" rating to a 5 on my former abysmal evaluation. Sign me Dr.I Talley of Wilmington, DE. More

My BMW was rear ended on the Tappen Zee Bridge in August, and Geico had me take it to Union Park after assessing the damage in Newark. I delivered my car to Union Park on Sept 23, and 45 days later, it is s and Geico had me take it to Union Park after assessing the damage in Newark. I delivered my car to Union Park on Sept 23, and 45 days later, it is still not done. This is, despite numerous, NUMEROUS calls to keep them on track and to remind them I needed my car by November 6, period! I was lied to about when the parts arrived, when the parts were installed and other reasons having to do with their non-cooperative attitude toward Geico. One new part which I paid for out of my pocket, not related to the rear-ending, came with a pricetag that was double what my mechanic had quoted a few months earlier. Forty five days to fix a car? They should not be in the repair business. I wanted to compromise on one part, allowing a rebuilt part, and they refused to cooperate. I will never, never, go back to them again. I greatly regret I did not select Ott's BMW for this repair work. Sign me Dr. I Talley in Wilmington, Delaware More

OLD HACK USED CAR DEALER STYLE...DON"T EVEN THINK OF BUYING HERE. These guys toldme they would not return my deposit and gave me a terrible time even though state laws demand depoit returns ofcanceled c BUYING HERE. These guys toldme they would not return my deposit and gave me a terrible time even though state laws demand depoit returns ofcanceled cars. This is lick Frick and frack got a BMW franchise when they came from the lawn mower business.I have no idea how BMW gave these goofballs a high line dealership. Joe Sivik thie sales manage is everthing you were wrned to avaoid when buying a new car.I would recomend Ottos, Devon or mainline BMW if you want a BMW. PASS on this dealership. More

I wish I had read it here before I even visited them. Basically they are the most unprofessional people I have ever delat with. I ordered my car (almost $50000) and when it arrived after 2 months they to Basically they are the most unprofessional people I have ever delat with. I ordered my car (almost $50000) and when it arrived after 2 months they tols me to take the delivery ASAP or they will put the car back on the market for sale. They made the call to me on Aug 30 and and Said I will pick up the car on Sep 1. The exact words were" do you want to the delivery of the car or should we refund you your deposit and put the car back on market" The tone was even more horrible.Thought to my self if they are like this even befor I buy my car what will be their attitude when I have made the purchase. I am so disappointed with BMW brand itself that our company and asociates have decided not to ever own a BMW ever. More

they will not spend the time to finance any left over cars only new ones cars only new ones More