Illegal use of consumer information to acquire trade information without consent then using this information to offer low trade value on car.

sales rep had exact payoff amount and i had given him was the VIN number.

criminal behavior.

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I ordered a A6 from Ben back in June. Due to the package I wanted, they don't have one in the lot. The whole process was very easy and Ben is very easy to work with. The car came in over the weekend and he sent me an email to let me know. I just took delivery of a 2013 A6. The people at University Audi are so nice. Becky the finance manager took her time to explain everything to us. And Ben, who was not feeling 100% physically, was taking his time to go over the car with us. Now, that's customer service! I definitely would refer all my friends to them! Bravo!

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The "service" department has terrible service. My husband and I tried to pick up our car during the hours the service department was supposedly open (Saturday afternoon) according to their online website. The person who helped us told us the service department was not open and that we'd have to come back another time. This was after my husband had tried to go in the morning, and was told the service department was not open yet. We insisted on picking up our car since the website said the service department was supposed to be open. As we expected, the salesman was eventually able to get our keys, our car, and take our payment. It took him a little extra time, and he was terribly rude about it. Before he did it, he lied and tried to tell us that he had looked up the hours for the service center online and that they were correctly posted. Unfortunately for him, we're not stupid, and we pulled the website up on our phones to prove him wrong. No one that we interacted with was even remotely apologetic, and they all acted like we'd asked the world's biggest favor. Needless to say, it was terrible service. My sister has more recently had similarly terrible service, waiting forever to pick up her car after they fixed a chip in her windshield. Although we live very very close to University Audi, we've all sworn never to take our cars there again.

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1. They lost my car
2. They told my insurance company things that made my life a living hell, then later said "oops" and recanted that
3. They fixed the wrong part
4. The Service Manager, Philip Spagnoli, was rude and threatening
5. They sent an electrical surge through my car that fried my radio, alarm, and anything electrical. I went to pick my car up and found my radio to be completely dead. They took my car back, again, and gave me a loaner car.
6. My paperwork clearly said to return my loaner car by 8pm on monday. I have copies. At 9:30am monday Service Manager Philip Spagnoli left a rude, threatening message on my voicemail demanding the loaner car back and telling me I'd have to pay $60 for a rental car charge. I called Miles Davis and he got that sorted.
7. No apologies whatsoever for their mistakes, except from Philip in the beginning, for losing my car.
8. I get my car back and alarm malfunctioning. I drop it off. I tell Kendra to check my alarm as a result of the electrical surge. "No problem." I write on the bill I need to approve any estimates or charges first, just to cover my bases. Never hear anything until car is finished.
9. I go to pick up my car and they tell me I owe them $116 for their labor to find out what they did wrong!! I of course, refuse. Philip makes us wait 20 minutes while he kicks back on the phone. We leave, and leave my car there. I tell them to have him call me.
10. He calls and is very rude. I tell him I won't pay for these charges, I never authorized them. He says if I don't, and don't come pick up my car, he will charge me $45 a day for every day it is there. I am furious. Miles Davis is away on Christmas Holiday.
11. We go in the next day, on Christmas Eve, and pay for the car. They didn't even bother to vaccum it. Electrical still malfunctioning and gauges now flicker when power changes.
12. File with Better Business Bureau. Win.
13. Never, ever go back to University VW, tell everyone I know.

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Excellent and honest salesmanship and fast service. This is a superb dealership that cares more about repeat business (long term growth and sales) than the quick n' slick ABC deal (Always Be Closing). Though I am concerned about the other commentator who says s/he purchased a used lemmon, I would question why you would purchase a used car without an Audi certification / warranty, or why you wouldn't take it to a third party mechanic. Honestly, the sales people are not mechanics and unless the car comes with a warranty, it is buyer beware. I have purchased 3 new A-4's from these guys in the last 3 years, and they have been great every time. I highly recommend this dealership.

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Bought a used Audi, was told it was in perfect condition, and 2 weeks later I had to recieve 5,000 dollars in repairs. When I tried to negotiate with the dealer, they said too bad you bought the car as-is. When in the process of buying the car, I asked if I could take it to a different mechanic to have it inspected. I was assurred that they did a full inspection and there were no problems!!!! They would don't help me with these repairs at all!!!!! And now I have another 1000 dollars in repairs to make!!!!!!!!!!!!! These people dont care about their customers after you've signed your life away!!!!!!!!!!!!!

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I HAVE A 2002 S4. I BOUGHT THE CAR THERE WHEN IT WAS BRAND NEW. THE CAR NOW HAS 71,000 MILES. EVERY TIME I TOOK IT THERE FOR SERVICE IT WAS TAKEN CARE OF THE FIRST TIME AND WITHOUT A PROBLEM. WILL CONTINUE TO DO BUSINESS WITH THEM.

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As a customer for 10+ years of this dealership, I was incredibly disappointed by how I was treated while trying to purchase an A4 Avant in the summer of 2006. I was treated like someone who was too dumb to figure out what a car cost, was low balled by $2k on my trade in, and was basically treated like someone who was just kicking tires. I was so ticked off I bought a different brand at a dealership just down the street.

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