VIP Honda

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of VIP Honda:
I go in there and they were in such a hurry to make a deal that they barely listened to me. I was leaning between the Civic and the Insight and they immediately pushed me to the Civic without even going over anything on the Insight. Lucky for them, I preferred the Civic from my prior research and decided to just roll with it.

So I'm the easiest customer ever. I tell them to put the lease numbers together, they do, I say let's do it. Drive out with a brand new Civic EX that is really a great car.

One week later I get a call from them saying I have to come in and do the paperwork. Seems they gave me the Super-Preferred deal when my credit rating was just a bit lower than the cut-off for Super-Preferred. Honda Leasing turned me down for Super-Preferred and now I had to put an extra $900 down on the lease.

I eventually beat them down to $450 down and 2 free oil changes but I didn't want to even do that. They had shipped my trade-in to a wholesaler and it would have been a bigger pain to undo the deal (and try to re-finance my trade-in).

Thus, I have taken to every dealer rating site I can find to voice my displeasure. I heard these guys were shady but I figured I wanted a straight-up deal and they couldn't screw that up. Do yourself a favor and take your business to another Honda Dealer- it will be worth it.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of VIP Honda:
I have gone to buy a Honda civic for my friend. We got a very bad experience with the sales person (they said he is the manager). We were waiting for long time as all the sales person were busy. The guy who I mentioned came to us gave a quote and ask some other person to deal with us. Though the price worked out for us, we planned to buy next day as it was very late on that day. The person who gave quote didn't know what is going on. It looked like he had some perception about us, he called us to stay back and he did something funny thing (providing map to charity service) to insult us. I felt so bad about this dealer.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of VIP Honda:
The worst dealer I have ever done business with. They are dishonest, unresponsive, and treat you like s%#it.
They dont return phone calls and have more excuses for everything than you can imagine. After dealing with them I felt like I needed to take a shower. They should not be in business and if I do not get any resolution I will file a formal complaint with the BBB and the NJ Attorney General.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of VIP Honda:
BAIT and SWITCH SALES TEAM ... INSULTING FINANCER ... don't buy here ...

Debating between ACCORD and CAMRY ... got the best price from VIP Honda for the Accord and my wife wanted a "Honda this time" ... so decided to shop there. The sales guy included the price quoted on the contract and showed me a charge of additional $100 for wheel locks. I was obviously not happy with it and expressed it. $100 is not a big amount but then the quote was not the lowest anymore and the price was not what I was promised. The sales guy asked me to sign the contract and then talk to the finance guy and tell him that I would not make the deal if he did not remove the charge and them that charge would be removed. I did exactly as I was told but the finance guy did not budge and said that I had already signed the contract and insulted me saying that I was cheap to be thinking about the $100 when buying a $20000 car ... I walked out of his office at that very moment ... i walked out of the deal ... and then went on to the buy a Toyota Camry at another dealer I worked in the past with who is polite and courteous and keep their word ...

So VIP HONDA management listen ... you lost a deal for a cheap $100 gimmick ...

HONDA are you listening??? ... you lost another sale to Toyota, wondering why Toyota sells more car than HONDA; I got a TOYOTA CAMRY instead of a HONDA ACCORD just because of this dealer and its staff ... you are also losing your business ...

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of VIP Honda:
This is a very fine Honda Dealership. VIP Honda on Route 22 is one of the newer Honda dealerships with the light facade with blue Honda sign. They have a lot of cars out front, and just about every model in the showroom. The receptionist and sales person I worked with were very helpful and attentive. It did not take long for him to find a car for me, and have it brought round the front for a test drive. The car was clean (no plastic around the floor and handles - it had been properly cleaned). Once back at the showroom there was no playing games over price. They gave me a good price from the beginning, and all in all we wrapped everything up quickly. This is a very straight forward, easy-going dealership.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of VIP Honda:
Really is hrd to see how VIP Honda can improve. They really were helpful and low-pressure. I purchased the car about six months ago, and both the original sales experience and subsequent visit to the service department have been most pleasant. I will certainly continue to service my Honda at VIP, and of course recommendd VIP Honda to anyone considering a used Honda (or new Honda, for that matter!).

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of VIP Honda:
Complete and utter disappointment! This was the absolute worse car buying experience I have ever had! I've never been so pissed off about purchasing a car and I have owned 4 of them...recently bought a 5th one last week from Paul Miller Honda which instilled my faith in honesty and integrity of "SOME" but few car dealers.

VIP Honda sold me a used (Honda-certified, Pre-owned) Nissan Altima with an extended warranty. After 1 week of having the vehicle (bought it in Spring), all hell breaks loose. The service engine light comes on, the window gets stuck, the brakes began to squeal..etc. Take it back to the dealer, they keep the car for about 2 weeks..and the light was supposedly blames on a "fuse", the window was repaired. Come the fall season and I discover that my heat doesnt work! Fed up, I take it to a Nissan dealer..called VIP and I asked about my warranty package, because I never received information on it..they gave me the telephone number! What do you know? The warranty company never had my car or name in their system!! So conveniently, now the car's mileage does not allow for a new warranty. This place needs to be shut down!!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of VIP Honda:
10 out of 10! Doing business with this dealership is a pleasure. An experienced management team that are new to the store have obviously taken over well. I was made to feel important - thankfully there is a car dealership that values their customers. It is because of this that I will personally recommend VIP Honda to my friends and family. Specifically, I felt that I was treated with respect, that I was not rushed into making a decision, and that they listened when I explained exactly what I was looking for: a good value Honda Pilot or CRV, Honda Certified, clean Carfax, and AWD/4WD. As promised I am leaving a raving review, and I look forward to doing business with you again.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of VIP Honda:
I would like to say thank you to Robert and the staff at VIP Honda, and as promised I am submitting a great review for you guys! The car is great, and it was a pleasure doing business with you. -- I have a new Certified 2007 Honda Pilot EX, a great vallue car, great price, and the car is running great. The guys at VIP are great to work with, will get you any Honda you want! It's easy to trade in your old car, too, especially if it's a Honda and you'll probably see your old car for sale there the next time you go back. Keep up the good work, and I look forward to seeing you when i come back for my next car whenever that might be!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of VIP Honda:
I shopped for a S2000 via the internet and, although they are about 75 miles away from me they were the most thorough in helping make a buying decision. The Internet is usually full of price scams that are not honored when you come in, but VIP played by the rules. I dealt with Paul over the Internet and Adam dealt with my in store dealings, I think he was the manager as he handled all decisions. It took all of 45 minutes to own a $30K car. Awesome experience.

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