VOB BMW

Reason for Visit: Service

I recommend this dealer: Yes

My Review of VOB BMW:
I took my BMW in for service and the service I received was excellent. I thought I had one day left on warranty but was wrong. VOB still did an oil change and new wiper blades under my expired warranty. I also had the subframe inspected which should be done on all 3 series. I also informed them of odor coming from trunk and had them inspect it. They ordered part (new insulation) which should take about 3 days to arrive. They also gave me a loaner car for the day while doing oil change and subframe inspection. Not sure why others have issues with VOB but I was treated like royalty. Nicole was my contact person. I'm new to MD and bought my BMW in Colorado. I will return to VOB when part comes in for trunk and for any other service I may need.

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Reason for Visit: Service

I recommend this dealer: No

My Review of VOB BMW:
My daughter took her car for service they recommended to her to change her tires because of multiple puntures in the tires. Fortunately, she asked them to give her the old tires. One of the tires did not have any puncture in it, the other one had small screws that did not penetrade into the tires. When we contacted them, they stood by their claims, even we took the old tires to them o take a look and they refused. I had my wife taking the tires to them, they were rude and unprofessinal and they even bother to take a look. I plan to hire a lawer to file a lawsuite for trying to cheat their customers. They basically told my wife to get lost, Do you know who the owner of this compant is?

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Reason for Visit: Service

I recommend this dealer: No

My Review of VOB BMW:
This service center needs to be shut down by BMW of North America. Brought in my 5 series, which was ordered and bought new at VOB, to have the door seals replaced under warranty (known issue). To begin with I was constantly ignored by the service staff. The car stayed at the dealership for 2 days, only to DIAGNOSE the problem. The parts were ordered and a week later I again dropped off the car. I was given a totally base Kia Rio with a broken radio, mismatching paint, complete piece of junk as a "loaner". Four days later the car still is not done, despite this being a very simple and straightforward job. I was told I will need to come back to the service center for a THIRD time to drop off the loaner and receive a BMW loaner. This is getting ridiculous. I don't have time to drive back and forth to the dealer. I will be glad when my car is out of warranty so I can take it to my local friendly mechanic who actually knows what he is doing and cares about his customers.

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Reason for Visit: Service

I recommend this dealer: No

My Review of VOB BMW:
I left my car for service, they can not finish the job in one day. so I have to pickup the next day, but my bumper was damaged. the manager Brian, denied the responsibility...what a terrible service. I brought there with everything fine, but they hit my bumper, but they donot take any responsibility...

Terrible !!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of VOB BMW:
Try this on for hand...

On May 19, 2009, I was in a car accident, so at about 12:30pm, I physically drove my car to VOB Auto Body to drop it off. I explained to the VOB Body Shop representative that insurance agency was sending an appraiser by, within the next three days to access the damages. So, at that time, I informed the VOB rep not to begin any work on my car, until I know how insurance agency was going to handle my claim, since there was difference of opinion concerning accidental fault of the wreckage.

On May 20, 2009, around 12:39pm Colline Seeper (VOB Rep) called and left a voice message, explaining that the appraiser came out to look at my car and the estimated damages were $5,400.00. I phoned Colline back at 1:07pm and she restated the above information. I then stated that I would like them to hold off on having any work performed on my car, until I contact the insurance agency to obatin additional information and Colline said "No problem".

I contacted the insurance agency at 1:16pm, to discuss some fine details about the lifetime warranty of the repairs. I was then informed that VOB Auto Body was not a preferred repair shop, so if I decided to use their body shop and the repairs were not performed to my liking, insurance agency would not mediate any concerns. I would have to work through the matters myself. With that, I decided to go with a recommended auto body shop. I phoned VOB back at 2:04pm and spoke to Randy Kraft(VOB Manager), I let him know that I was going with another repair shop, so I was making arrangements to have my car towed and someone should be there within the hour. No outstanding charges were ever mentioned by Randy at that time, so we both hung up the phone with a mutual understanding that my car was being picked up by Henry's Towing Service.

When the towing company arrived to take possession of my vehicle, Randy Kraft (VOB Manager) refused to release my car. Instead, he claimed that I owed a $200.00 fee. Now, I was never made aware of this fee during our initial discussion, this fee was not outlined within the paperwork, nor was a sign disclosed within the location referencing this fee. After, a day and a half of disputing this fee VOB, Randy Kraft still refused to release my car. They stated that the $200.00 was a teardown fee, so we continued to go back and forth about this fee. On May 21, 2009, I ended up paying the $200.00 fee under duress, as I didn’t know what else to do, since I had already spoken with several members of management.

Stay Away From VOB!

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of VOB BMW:
I was flat lied to and snookered (I'll never let that happen again; there is a first time for everything).

My salesman told me I would receive 2.9% financing and the first two payment would be made by BMW finance (up to $750/month). I bought a new 2009 X5 (well equipped) and did receive the 2.9% BMW financing; however, when I drove the X5 home I noticed the paperwork did not mention the two payments of $750, so I called. I was told, in other terms, to "jump in a lake." Ultimately, I was out and Jed, the GM, said he had lawyers on staff to deal with my situation should I file suit.

NEVER trust VOB on their word, they are crooks through and through. I was taken by surprise because I trusted a BMW dealership would not act like a shady used car place. I was wrong. Don't make my mistake.

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Reason for Visit: Service

I recommend this dealer: No

My Review of VOB BMW:
Been there 3 times so far & all my experinces have been awful. My break service light has been intermittently on for over a week now. Yesterday,i dropped by VOB and like always when I walked into the service area,I stood there akwardly for several mins while I was completely ignored by everyone. I guess they were too busy staring at their monitors to attend to me( if they were good at their jobs i would understand but they are not). I Only got help after i asked some lady walking by, who without even responding to my greetings, imediately put me through a rapid fire of questions;Have you been here before,what team are you with, does your car have IDrive, Do you have an apt etc.Then reluctantly looked my info up and told me i belonged to the emerald team.The emerald team guy was busy(allegedly,so some rather chubby guy rose to the occasion and said he would "helped" me. After reading my vehicle's info from the key, Chub dismissed my problem as a mulfuction in the car's computer and it had most likey corrected itself. Before i even got home the light came back on so i took pictures of it, emailed them over and of course i haven't heard from them. I guess i will just take a day off and go to Silver spring or Towson i've had better service there.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of VOB BMW:
I had my BMW X3 in for regular service. I also wanted a few options changed like enabling the "Rolling Lock" and an audible notice when doors are locked. They failed to complete all the work, charged me $65 to do the incomplete work -- which would have been free at the original dealership, and they found some $500 problem with a tire.

Called and emailed for them to complete the service. No response.

Very unhappy with this location and would recommend that people avoid the location.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of VOB BMW:
I have had my car since Sept 2003. I've experienced various problems, one after another from the onset. Smelly trunk, 5 years later, still smelly. Can't leave anything inside or it absorbs the stinky smell. Same thing with the vent. Have never been able to use vent at all, must use AC or it stinks. Of course, they can't find any problem. Car gets condensation on inside front and back windscreen. They can't find the problem. Within the first year of the car, various problems including cluster problems, seat belt issue, window problems - one time driver side window would not go down, another time grinding sound in front passenger window if you try to put it dow or up - to name a few, (all of which have been replaced and now work fine, thanks to Gint). My car is now 5 years old with only 21,000 miles and I had to have it towed due to a dead battery. I was told of a host of problems that have been discovered: dry rot of all tires, both front and central bushings cracled, crackled belts. etc. I agree that things get worn after some time but I was dumbfounded at the arrogance of the General Manager. Today I tried speaking with him, but of course, everyone is to be blamed except BMW. He had the audacity to tell me BMW are good cars, even after I went through this long list of problems I've had with the car from day one. They may be good cars but the lack of responsibility on the part of the dealership is stunning. I would not recommend another person to them.

I must say I totally agree with the previous comment about my service manager, "Gint." He is the only reason I kept going to that dealership. He is a gem and deserves a special place in heaven for putting up with all the stuff he has to.

I am seriously thinking of trading in my BMW for a Toyota Camry. I had a toyota for 14 years with no problems except the usual wear and tear. I should have stuck with that company.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of VOB BMW:
This is one of the most disrespectful organization that I have ever had the displeasure of dealing with, especially after giving them 40 thousand dollars worth of my money. If you see them run... run long and far away. I have now had my car for less than 2 years, and I have constant problems that they are now starting to refuse to deal with. I take it in for one issue and it returns with 2 more.

The biggest issue was when I took my car in breaks squealing and they said nothing was wrong, that night, my break failed completely almost causing a serious accident.

The sales manager is a complete jerk and is extremely rude, to the point where our office admin heard him yelling at me through the phone. The company is not worthy of the name BMW nor is it worthy of you money!

http://www.vobbmwsucks.com

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