VOB BMW

Reason for Visit: Service

I recommend this dealer: No

My Review of VOB BMW:
I called this dealership because it was the closest one to me when my car overheated. One of their employees gave me very BAD advice and told me I was safe to drive the car to them.

The excess heat damaged the engine to the point that I now need a new engine (About $14,000) and the dealership refuses to take any responsibility for the actions of their employee.

The owner of the dealership acted as if he couldn't care less about me as a customer, and refused to do anything to help me other than allow me to "come in and negotiate with one of the sales people" on a new car.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of VOB BMW:
I purchased a preowned 2005 BMW 545 here in March 2008. I came in on a Wednesday afternoon (which should have given them an idea that I was a serious buyer) and I was driving a 2006 Range Rover TURBO. I am young (late 20s ) but I'm a professional, educated, well mannered person and know how I should be treated. I decided to switch from Mercedes to BMW because of quality issues.

First off, the sales guy was a little unfriendly. There was no small talk, no 'so what do you do for work', etc. Many moments of awkward silence as I followed him to the preowned cars on the 2nd floor. Very little personality in the sales pitch. After deciding on a price and car, I bought the dang thing. AFTER I signed for it and was waiting in the showroom, the salesman came and said they cannot offer me the trade value and that I'd be $1300 short. This came from "BMW" and not the dealer. I was tired so I came up with an extra $1300.

He also told me that their loaners would be BMWs. Not the case. The rent-a-car place gives you a piece of $hit Chevy Cobalt or similar and charge you $5 extra for a Malibu. What a joke. For someone who pays $50k for a car, they should at least get a 30k car as a loaner. Whatever.

MY service manager was very nice and helpful.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of VOB BMW:
Had a great experience with the salesman, the problems started with financing. I did outside finance and the process of getting them to accept outside financing. I dropped off a check a few days after getting the car. Their financing department seemed to think there was something wrong with the check and proceeded to leave me a rude phone message demanding "their money". I had my bank contact them several times to resolve the issue. They could neither articulate what the problem was nor give any direction as to how to resolve it. It turned out to be a misunderstanding on VOB's part and it was resolved eventually, but the experience overall was awful. The tone and attitude of VOB's finance department in resolving the issue was completely unprofessional. I would not, under any circumstances, do business with them again.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of VOB BMW:
This dealership has been really good with me over the years. I worked with Bulent and he is very professional and helpful. He will get you a great price and will find the right car for you. I have been buying cars here for ten years now and I have had no problems. As for the service it is fine people are just too damn picky and complain to much, is it ever possible that the customer may be the one with the issues. I have had great experiences with sales and service and give VOB a thumbs up in all depts.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of VOB BMW:
How is it possible for a sales person to accept an offer IN WRITING, not once but twice, have it reviewed by the sales manager, and then at the 11th hour say sorry but we made a mistake??

If this is your idea for purchasing a $50+K car, I suggest stopping by VOB BMW. We wasted 4 days of our time working with Sales Advisor Angela Decint and were waiting for the final paperwork to be emailed when she had the gall to call us and say that she didn't read the number right on our email (sent to her multiple times). We were already very skeptical about working with this dealership given their reputation for being arrogant and unfriendly in many of the postings found on this and other sites. Her excuses including inverting the numbers and the font was too small on the email (give me a break!). After the entire deal was negotiated and the downpayment already accepted, they wanted to "renegotiate" the deal because they just couldn't do our numbers. We could try to accept this from a rookie sales person, but she claims to have 14 years in the business...

We asked her for the email of the General Manager of the dealership and were given the name of Nick Popovici. We immediately tried to contact him and forwarded him all of the email correspondence. Of course, we expected him to protect his people, but thought he would at least give us the decency of a response. NOT!!! After almost 2 business days, we contacted the dealership again to make sure that he was the guy. After being hung up on at least 3 times by a very rude receptionist, we found out that this guy was just the sales manager, and that Jed Tenhoeve was the General Manager. We then tried to contact him, but of course, VOB had no intention to try to be professional. No sorry for the mistakes, no sorry we would like to earn your business, NOTHING, and it has been over a week!

So we took our money elsewhere and purchased a wonderful car from BMW of Towson. They were extremely professional, friendly and helpful.

VOB is absolutely the WORST dealership we have ever worked with. Think twice before wasting your time - and money with this poor excuse for a BMW dealership.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of VOB BMW:
I needed my waterpump replaced due to leakage and Vob took me in without an appointment. I was treated with respect and was given a fair price by Scott. Well done VOB your the greatest!!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of VOB BMW:
The VOB BMW staff is incompetent. Every time I bring it in for service, it comes back with something else wrong with it as a result of the work (i.e. grease on my leather seats, marks on the interior). They have special ordered parts for my car and the parts ended up being wrong, so they would have to keep my car for several days trying to sort it out. I have been promised loaner cars and never received one. I sat at the metro for 45 minutes waiting for the shuttle to pick me up. They have had my car more in the last month than I have. They do not call when they say they will. Terrible terrible service.

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Reason for Visit: Service

I recommend this dealer: No

My Review of VOB BMW:
Unprofessional, rude and uncaring staff AND Management.

Service staff try to pull fast ones on customers, cheating in parts replacing by saying new when it is not. No ears if you complain, I guess the staff are confident they will not be disciplined due to Management glorious absence or intervention.

Sales, Service and service manager not returning calls. Even their GM neglected a letter complaint addressed to him until I sent a messanger with another copy and made them sign for it. Even then when the GM called back he did not show any care or real interest in solving any of my problems/concerns. Stay away from VOB BMW Rockville

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of VOB BMW:
My recommendation is with strong reservations.

My service manager (Gint) is one of the nicest people you ever want to meet. He's a true professional, very responsive, honest, stands by his customers, works his butt off, a fellow car freak and makes an otherwise bad dealership pretty darn good. I've been going there (to him) for years and can't say enough about him. Without him I- probably- would never visit the place again (there are other good hardworking folks there).

But...the place reeks of greedy management and occassionally downright incompetence.

The latest saga- a broken hood cable. They can't open the hood and take it to their "body" shop who wants $523 to open the hood as they have to "break the grill" to get to it.

I'm alarmed, I pick up the car, go to the boys at Europros (a not inexpensive body shop famous for Porsche work) and they tell me there's a standard procedure for this- remove the front bumper, release hood latches from underneath with screwdriver-reinstall front bumper. Their price?? Less than $200- including replacing all three hood cables which are $20 apiece.

Incompetence? Surely.
Greed? Probably.
Credit to Gint for letting me know what was up and giving me a 3 series loaner whiile my car was in? Most definitely. Without him God knows what they would have done.

BTW I was taking it there for new brakes. Do you trust your brakes to people who don't know how to open the hood?

Caveat emptor.

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Reason for Visit: Service

I recommend this dealer: No

My Review of VOB BMW:
Awful, awful experience. Most passive agressive communication style I have ever encountered in a business environment. I would ask for an update on my vehicle (which they kept for 15 days), and ask that they call my work, and they would call my home. Asked to call home, they would call my cell. Anything to not speak with me. DO NOT USE VOB for SERVICE!

This is terrible, because in the past, I had used them (specifically, the Purple Team) and had great experiences. So much for that, they are now terrible.

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