Vaden Nissan of Hilton Head

Wanted to trade in my car Wanted to trade my Rogue for a newer Rogue. Worked with Jay whom I originally thought was a sincere young man. Found the car I wanted, got it to the d Wanted to trade my Rogue for a newer Rogue. Worked with Jay whom I originally thought was a sincere young man. Found the car I wanted, got it to the dealership and met with us at the appointed time to make the deal. This is when it all fell apart. I was quoted a price that was much higher than anticipated so had to walk away from the deal. Hours later received a call from Jay to say I was quoted a price based on leather seats and not fabric seats by mistake and thus the quote of $4,000 more than it should have been. I was thrilled and wanted to make the deal with the $4000. Price adjustment. He was to text me the new updated sales agreement - that was 4 days ago and I have yet to receive it. He will not return my calls and when I call they say he is with a customer. We are out of state now so can not physically be present at the dealership now. We suspect there is something shady in this whole situation and the dealership will not honor the updated deal. More

Will never again buy from Vaden dealerships. To be fair we got the car we wanted at a price the price we wanted....However it wasn't easy. Very high pressure sales pitch!!! Wasn't impressed with To be fair we got the car we wanted at a price the price we wanted....However it wasn't easy. Very high pressure sales pitch!!! Wasn't impressed with the dealership ar all. My wife and I went to purchase a used Hyndai we saw online. Now we are very "sophisticated" buyers: we did extensive research before deciding to buy this particular car. We went to the dealership fully prepared with a information binder. At first we were assigned a relative new salesperson. When he went back and told the sales manager we had a binder with us they sent out a seasoned salesman....then the fun began. Being the end of the month, they were trying to sell us a new Nissan to make their quota . They made some pretty good pitches and as salesman do, they manipulated the numbers to make it look like we getting a better deal on a new car as opposed to the used car we wanted. We also had a car we were trading in. As you should always do, you first negotiate the price of the car you want to buy, then negotiate the value of your trade in. You treat as two separate transactions. Well after 5 hours of high pressure back and forth, we shut down the negotiations and stuck with the car we originally came in to buy. Apparently we pissed them off because they let us stew for an hour while they "prepped" the car. I eventually had to tell the salesperson we either get into finance and close the deal or we are walking out. BTW, We had a pre approved loan from our credit union so we didn't have to deal with the dealership financing. So after being abused for 6 hours we had our car. Now, they were supposed to put a full tank of gas in the car. When my wife noticed the fuel gauge was less then half, the salesman said he filled it up and the gauge wasn't reading correctly. At this point, I should've looked into this...but after being there for 6 hours I wanted to get the xxxx out of there (we had an hour drive back to our home in GA). Well we stopped and put gas in....they NEVER did fill up the tank...and the gas gauge does work. The xxxx salesman lied directly to us!!!! Oh, I also got about 500 less for my trade in because I didn't pick up on this until we left the dealership. Again being there for 6 hours, we were frazzled. In the future I will deal with Grainger or Savannah Hyundai dealerships. Had EXCELLENT experiences with those dealerships and was never pressured as I was at Vaden Nissan of Hilton Head?? More

Worse dealership ever! This place use to be pretty good until Vaden Nissan took over! We stop going to the dealership in Savannah because it was so horrible and started com This place use to be pretty good until Vaden Nissan took over! We stop going to the dealership in Savannah because it was so horrible and started coming to Hiltonhead. It is roughly about a 45 minute drive, which was well worth it until Vaden took over. We came in for warranty work on some broken items on our 2014 pathfinder. During the removal phase, the technician damaged the overhead cover by using the wrong tool to pry it off. We have been trying to get it fixed since July 2015 and finally they decide to order the part. They never called us, we would have to call them back every time and they always have to check but then they would return and say the part was never ordered or was on back order. They would tell us they will call when part comes in, but again 0 call back unless we call. Then they would say they have to order it again, so frustrating! We finally got all the warranty fixes done at Grainger Nissan with 0 problems from them but they could not do anything about the cover since Hiltonhead damaged the part. So we finally get them to order and get the part in, which took them over 2 hours to install a 5 minute part. Great turn around, yeah right. I even told them to give me the part and I will get Grainger Nissan to do it but they could not so I was stuck there at Hiltonhead forever!! This Nissan dealership as well as the one in Savannah owned by Vaden Nissan is by far the most horrible dealership I have dealt with in the last 25 years!! Avoid these guys if you can! More

Excellent Service Fantastic staff steve our sales guy and Paul the Manager were excellent I will always be a customer I will tell everyone I know about this place. R Fantastic staff steve our sales guy and Paul the Manager were excellent I will always be a customer I will tell everyone I know about this place. Roberts Family. More