Vaden Nissan of Hilton Head - Service Center
Bluffton, SC
31 Reviews of Vaden Nissan of Hilton Head - Service Center
Excellent customer service and experience. Sells representive Benny Young gave me a prefect demonstration. I came in for a oil can on my 350Z and purchased a br customer service and experience. Sells representive Benny Young gave me a prefect demonstration. I came in for a oil can on my 350Z and purchased a brand new 2017 Nissan Maxima. Excellent professional experience. More
Bernard is very professional 1st service, Bernard (Service Advisor) very professional and friendly. He is the only I will deal with. Honest, trustworthy with impeccable integri 1st service, Bernard (Service Advisor) very professional and friendly. He is the only I will deal with. Honest, trustworthy with impeccable integrity a man of his word More
BAIT AND SWITCH After completing a oil filter and oil change I received a "REPAIR ESTIMATE" for a "Brake Job - Rear (Replace Pads/Resurface Rotors) for the total sum After completing a oil filter and oil change I received a "REPAIR ESTIMATE" for a "Brake Job - Rear (Replace Pads/Resurface Rotors) for the total sum of $132.17. When I arrived home I called to make an appointment to have the Brake Job completed. When I arrived the next day at the service center the price of the job jumped to $232.00 +. Then the Service Advisor, Lorenzo Mitchell, claimed that what I received was not a "REPAIR ESTIMATE". It was only the cost of the materials. More
Worse dealership ever! This place use to be pretty good until Vaden Nissan took over! We stop going to the dealership in Savannah because it was so horrible and started com This place use to be pretty good until Vaden Nissan took over! We stop going to the dealership in Savannah because it was so horrible and started coming to Hiltonhead. It is roughly about a 45 minute drive, which was well worth it until Vaden took over. We came in for warranty work on some broken items on our 2014 pathfinder. During the removal phase, the technician damaged the overhead cover by using the wrong tool to pry it off. We have been trying to get it fixed since July 2015 and finally they decide to order the part. They never called us, we would have to call them back every time and they always have to check but then they would return and say the part was never ordered or was on back order. They would tell us they will call when part comes in, but again 0 call back unless we call. Then they would say they have to order it again, so frustrating! We finally got all the warranty fixes done at Grainger Nissan with 0 problems from them but they could not do anything about the cover since Hiltonhead damaged the part. So we finally get them to order and get the part in, which took them over 2 hours to install a 5 minute part. Great turn around, yeah right. I even told them to give me the part and I will get Grainger Nissan to do it but they could not so I was stuck there at Hiltonhead forever!! This Nissan dealership as well as the one in Savannah owned by Vaden Nissan is by far the most horrible dealership I have dealt with in the last 25 years!! Avoid these guys if you can! More
Nissan owner since 1994. Both of my Nissans have only been serviced at the dealership. Although I bought my first Nissan at Vaden Nissan in Savannah, GA, my recent service experience there with Dawn and been serviced at the dealership. Although I bought my first Nissan at Vaden Nissan in Savannah, GA, my recent service experience there with Dawn and the crew was frustrating. The technicians checked off things that had not been checked, plus I couldn't get quick resolution from the general manager. I traveled to Hilton Head Nissan because Bob and Leslie was very patient in handling my call. Once I got there, Tossaint made sure I was accommodated, and Leslie quickly put me in a loaner. Best service I've had with my Nissans: Nissan of Union City in Union City, GA (Atlanta), and Hilton Head Nissan! More
a very good experience...........on fri. i called to say i was from canada and found that my driver side break light was not working...........they told me to bring the car in at my convenience and i did on i was from canada and found that my driver side break light was not working...........they told me to bring the car in at my convenience and i did on sat. around noon.........i was greeted by a very friendly young women who said they would look after it and check the other lights as well. not only did they check and replace the light but gave the whole car a check over.........at no charge..........there is a nice waiting room with coffee and cold drinks, donuts, popcorn and because it was noon , pizza..........the wash rooms were spotless and current magazines and newspapers were available............my husband and i were very pleased and felt that we definitely should let nissan know what a good representative this nissan dealer is for their company...............marnie wharnsby, waterloo, ontario,canada More
I have been dealing with Bernard for a couple years now. He helped me through some very frustrating warranty issues about a year and a half ago. He is ALWAYS very kind and very helpful. He is the person th He helped me through some very frustrating warranty issues about a year and a half ago. He is ALWAYS very kind and very helpful. He is the person that keeps me coming back and you are very lucky to have him as an employee. More
I have had an excellent expieience with KEY NISSAN. I have purchased three vehicles from them and have all service work done there. This is my 32nd car and my 8th nissan. I have been impressed with the a have purchased three vehicles from them and have all service work done there. This is my 32nd car and my 8th nissan. I have been impressed with the attitude KEY fosters from start to finish. Service after the sale is equally impressive. The service manager, Dan Westover, may be the best in the business. More
I have purchased two cars from key nissan and have been completely satisfied with everything about it. The steps to purchasing it were easy and convenient and the staff was extremely courteous to my family completely satisfied with everything about it. The steps to purchasing it were easy and convenient and the staff was extremely courteous to my family and I. The service department was excellent. I only get my cars serviced here so I can be insured everything is done correctly and in a timely manner. I would highly recommend purchasing a new or used vehicle through key nissan. More