Valley BMW

Reason for Visit: Service

I recommend this dealer: No

My Review of Valley BMW:
This is an awful place to go for service. Although initially I was impressed by the friendly staff and they did provide me with a very nice loaner car; their work left much to be desired. I needed a new clutch and they took over a month to get my car back to me. Once I got the car back I found that the car drove very poorly and shifting was not smooth at all (I have a 2001 325ci 28K miles). I brought the car to a dealer in atlanta whre I live and they informed me that the clutch was installed completely the wrong way!! They fixed this problem in three days! Wow, all I can say is avoid this place at all costs for service because they obviously have incompetant mecanics. Interestingly I never got a call from BMW asking me to rate their service so I thought I should get the word out and let people know that they should be careful.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Valley BMW:
Glen has provided excellent service in every way, from the day I walked in to buy a car, to a year later when everybody in the dealership still remembers my name and asks how things are going. Could not find a better dealership, ever.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Valley BMW:
Very easy to work with. They made my 500 mile trip very worthwhile. We worked the deal out over the internet and finalized it over the phone with absolutely no problems. It was just too easy thanks to their efforts. I just could not deal with local dealers here in Norfolk, Va area. Very good website. Great sales staff (Glen Jamison)

Was this review helpful to you? Yes | No