About Us
Copyright 2014 DR Media Holdings, LLC
Search

Valley Subaru

299 Lee Jackson Hwy, Staunton, Virginia 24401
Sales: (877) 645-8701
Service: (888) 404-5319
Parts: (888) 430-1880

Makes: Service Center|Subaru
 
Excellent
83% Recommend

Overall Rating 4.9

12 Lifetime Reviews

Write a Review
Valley Subaru
12 Lifetime Reviews
Call
Valley Subaru Info
Is this your Dealership?
Learn about our award-winning Certified Dealer Program and claim this page.
Is this your Dealership?
Learn about our award-winning Certified Dealer Program and claim this page.

Nearby Certified Dealers

Bob Wade Autoworld

8 Lifetime Reviews

Read Reviews
12 Dealership Reviews
Filter Reviews By:


Reason For Visit
Sales (New)

"Where to buy your Subaru"

We had a great experience buying our 2015 Subaru Outback at Valley Subaru. Our sales representative, Dustin Campbell was very knowledgeable about the car and about the Subaru incentives. We were able to negotiate a good price quickly without a hassle. All of our paperwork processing was completed quickly and efficiently. We could not be happier with our buying experience at Valley Subaru.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Dustin Campbell


Reason For Visit
Sales (New)

"First-time Subaru owner"

Overall, Valley Subaru provided a very pleasant experience in purchasing my first Subaru. All of the staff members were professional and helpful. Dustin Campbell in particular was great. I communicated with several other dealerships in the area and Valley Subaru stood out in their ability to answer my questions. That's why they won over me as their customer.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Dustin Campbell


Reason For Visit
Sales (New)

"Why we keep coming back"

The team at this dealership is top-notch. This is the 3rd Subaru I have bought from them and they keep right on earning the report business. Charles Camp did an outstanding job of getting the exact car we wanted at the price we expected.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Charles Camp


Reason For Visit
Sales (New)

"Subaru BRZ"

I love my Subaru BRZ. I had a terrific buying experience at Valley Subaru. Frank Smith was an excellent sales representative who was careful to take care of my needs and make sure that I was satisfied with my purchase!!

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Frank Smith


Reason For Visit
Sales (New)

"Subaru # 2"

Bought Subaru # 1 in 2011 from Staunton Subaru and had four years of wonderful service both from the dealership and the Service Department. Valley Subaru is the place to go especially if you are affiliated with USAA. The car buying experience was a breeze. Thank your Patrick! Both the salws manager and finance officer were knowledgeable and efficient.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Patrick Hescox


Reason For Visit
Sales (New)

"Our NEW Subaru Dealer is Valley Subaru; sales rep is Patrick"

I found a new dealership when we got fed up with processing fees that prove that some dealers don't have a conscience about costs. $599 and $499 for processing is obscene, (and they know it is, but they think you haven't got a choice.) Wrong! We made our choice to not play their games. So we found Staunton Subaru (which sold to Valley in between our order of a vehicle and our taking delivery when it arrived.) It is now Valley Subaru. It was a little further away, and in a direction we don't often travel, but various things showed us it will be worth the extra miles to be able to trust the place you buy from. Their processing fee was $299. Considering that others around here are getting ridiculous in this area, this told us they ate least understand how unfair those $500-600 fees are. I also needed a Subaru part for our 2010 Outback at the time I drove up to test drive a new one in July. I talked to the parts guy, verified they had the part, and he set it aside for me to pick up when we came. He also gave me a discount because I told him that over 25 years ago, we had bought from the previous dealership that became Staunton Subaru. He kindly gave me the discount they give to customers who have bought vehicles from them, though it wasn't till a couple hours later that I ordered our new Outback. He was super helpful and had a great attitude. I don't know what happened with the negative reviewer in 2011 who had such troubles with someone named Mitch. This probably wasn't him, and I doubt he is still around. Anyway, this guy was a polar opposite to that guy named "Mitch." Our salesman is Patrick, and I highly recommend him! He told me about the upcoming sale when we first ordered our new 2015 Outback Limited. Some places might not want to share that because it might make some buyers afraid of confusion and problems with their order being bought through the next owners. We trusted Patrick and he has proven excellent in every way, throughout the process. I had questions about different vehicle options, wrestled with changing our order, but eventually kept it as ordered. I did modify some of the dealer installed options before the car came. Then I also asked for some things to be done to the car when it arrived to make sure everything was perfect before we took delivery. As I had asked, they did a tire alignment and verified tire pressures, and when we took the final test drive in the new vehicle, I had confidence I could assess things objectively if there had been any issues. The car performance was awesome, and we quickly headed back to finish the paperwork. Patrick took plenty of time showing us the various car features (we even discovered a feature my wife's 2010 Outback has that we never even knew!!) Patrick was helpful in every way. He talked straight talk, didn't just tell us what he thought we'd want to hear, and worked to find out information anytime we had any questions along the way between ordering and finally receiving the vehicle. That's no small task with someone like me, who questions nearly everything and wants to understand as much as possible beforehand. This trait serves me well in many ways, but it also makes me tough to satisfy unless you do your homework. He did his. I give Patrick the highest marks in every way. He is helpful, responsive, patient, and very easy to deal with. It was almost like buying from a good friend, but without the feeling that you wouldn't want to step on toes or hurt feelings, just able to be honest if you had a concern. I'll call Patrick again without hesitation to buy our next Subaru. I never felt any regret that we found this dealership, and I expect to bring our vehicles to them for any service we need going forward. Their people seem first rate. The sales manager, John Dixon, also is very helpful and easy to deal with. He found out that the invoice price came in lower than he had expected, and was happy to lower our price accordingly. The finance manager, Dave, was very thorough and explained everything about the purchase price and fees as we completed the deal. We feel very good about all of these folks working together as a team to keep our Subaru experience going for years to come!

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Patrick Hescox, John Dixon, Dave Parr.


Reason For Visit
Sales (New)

"Wonderful Experience"

Best new car buying experience my wife and I have ever had. We did our homework on Subaru and had already decided on a new one. We can't imagine finding a better dealership to have visited.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Patrick Hescox


Reason For Visit
Sales (New)

"My First Subaru"

During the process of car shopping, I visited many local dealerships. Staunton Subaru (now Valley Subaru) was head and shoulders above the rest. My salesman, Dustin Campbell, and the entire staff were friendly and very knowledgeable about their product. They took time to answer my questions and address my concerns. There was no high-pressure song and dance, only straight-up honest dealing. If the rest of my experience with Valley Subaru is as pleasant as my purchase experience, this may be my first Subaru, but it won't be my last.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Dustin Campbell, Dave the finance guy, John Dixon


Reason For Visit
Sales (New)

"Easy and Excellent Way to Purchase a Car!"

We found the Subaru Outback we wanted online and the Internet rep, Jesse, was super helpful in setting up our meeting. My husband and I drove an hour to get to Valley Subaru and arrived at 6:45 p.m. Dustin was waiting at the door and was very friendly and ready for our visit when we arrived. We left at 9:15 p.m. after test driving the car and doing all the paperwork. It really was quite easy to get through it all and the staff were on top of everything! I would highly recommend them to anyone purchasing a new car.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Jesse, Dustin


Reason For Visit
Sales (New)

"Great experience"

I had a great experience with Dustin. He was very helpful. The transaction was smooth and helped me find the car that was right for my needs. I will continue to buy vehicles from this dealership.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Dustin Campbell
1
1 - 10 of 12 results

Need a new car?

Cars for Sale By This Dealer
Sort By:
View All Inventory