I have a 2011 Kia Sedona with 39,000 miles. A while back the engine was making an odd noise, we had it towed to van griffith. First they told us they would not supply a loaner vehicle because we didn't purchase the vehicle from them. .. ok.. The diagnosis was a tensioner pulley and they sent me on my way. A couple of months later, I'm driving down the road, there's a loud bang, engine dies and won't start. I have it towed again, the service tech says it looks like the oil has NEVER been changed, says there's probably sludge in the engine and the warranty won't cover it. We provided maintenance receipts, they took the valve cover off and what do you know? Sludge build up that caused catastrophic engine failure. We contacted Kia consumer affairs, a week later that was denied. I have filed a case with the BBB, and Becky Oliver from Fox 4 news is investigating as well. I have contacted Kia corporate, I have been told numerous times that someone would contact me. I have yet to hear a word. I have been a Kia customer since 2006. I'm paying on a vehicle I can't use and it's the ONLY vehicle I can fit my family in (we have 5 children). I'm absolutely sick about the whole situation. Not once has any one offered to help. I spoke with one of the salesmen and told him my story, the first words out of his mouth were "well the great thing about Kia is the warranty". No, no it's not. Look up Kia consumer affairs and you will read story after story just like mine, it's like reading from a script. Learn from my mistakes!
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