My Review Of Van Griffith Kia :
For 2 years now, I have been telling myself that perhaps I just expected too darned much out of the support surrounding my first brand new car purchase. However, the latest event has finally trumped my thoughts of unrealistic expectations.
I would like it to be known that I do still love my little Soul. However, I feel that the relationship with the dealership from which I purchased my car has really fallen flat beyond being the channel through which I acquired my car. The moment I walked into the show room for the first time, it was as though everybody was my best friend...then I signed the paperwork, making the purchase official.
Since then, these are the less than stellar interactions that immediately come to mind:
*There was a mix up in the delivery of my license plates.
* I was told that there was no courtesy light in my glove compartment when I called the service department about the intermittent light flash in the passenger floor board area that I suspected was the courtesy lamp. I was told that it could take a day or more to fix the problem & that "the" loaner car was not available. When asked if it was possible to get a phone call when the loaner was available, the call never came. Whenever I called about the status of the wait, I got the impression that I was an inconvenience. With concerns about my new car catching fire due to an electrical short, I got a bit more insistent that something needed to happen to get my car repaired & since I had only purchased the one car from Van Griffith, I had no back-up vehicle to rely on. Oh, and it turned out that I DO have a courtesy lamp...because imagine my "amusement" when I discovered the tech specs underneath my passenger seat...
* I asked about why their policies are so different from most other dealerships who return your car after service with a wash & vacuum because they seem to have pride in the product that our vehicles represent (not to mention that the dealership name is proudly displayed on the vehicle!). Oh, and also, some dealerships offer free oil changes, etc. when you purchase from them. To which the reply was, "We do not have the facilities." ???
* I tried to redeem a coupon for a free wash, pulled from the website, only to be told, "We don't have a car wash."
* And now, the latest...because of the recent ice storms we have been experiencing lately, I had occasion to use my windshield washer...only to find out that the last time I brought it in to Van Griffith for service, the fluid top-off meant filling my reservoir with water instead of wiper fluid. Which I discovered as I was going down the road. Imagine my surprise! Thank Heavens the sudden ice sheet that developed did not result in an accident!!! This has given me pause to wonder if some of the other little oddities (occasional rough idle, strange noises, ammonia smell from the a/c, intermittent ghosts) may be a result of the service done.
I did voice my concerns to my salesman in the beginning and he assured me that all I needed to do was look him up whenever I came in & he would personally see to it that I was properly taken care of. Well, it is kinda hard to deal with a salesman who never seems to be there when you come in.
And these are some of the reasons that I have decided to take my future business to a different dealership. I no longer feel as comfortable or SAFE in my car after the business dealings experienced at Van Griffith Kia. I must say that this really comes as a huge disappointment when talking about a major purchase. In the beginning, I could only say good things about how the purchase went. Now, sadly, when asked, I can only comment to the personal experiences received since the finalization of the purchase. I will choose more wisely when I get ready to make my next purchase and most especially when it comes to making recommendations for a good dealership.
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