Van Horn Chrysler Dodge Jeep Ram of Manitowoc

Hassle-free Car Buying Experience I used Carsoup.com to aid in my search for a new vehicle. I found a vehicle that fit my requirements at First Chrysler in Manitowoc, and heard back f I used Carsoup.com to aid in my search for a new vehicle. I found a vehicle that fit my requirements at First Chrysler in Manitowoc, and heard back from them within minutes that the vehicle was still available. I set up a test drive for the next day, and wasn't planning on purchasing the vehicle that day. However, after offering a discount on the vehicle and the professional customer service afforded to my wife and I we decided to purchase the vehicle. They had us all wrapped up including the test drive, paperwork and car detailing within 2 1/2 hours. Very good to deal with! More

All Around Great Experience The First Chrysler team were friendly, understanding, and worked with me to get the deal I wanted done. They listened to what I wanted and were not pu The First Chrysler team were friendly, understanding, and worked with me to get the deal I wanted done. They listened to what I wanted and were not pushy as some dealers can be. All issues or concerns that I wanted addressed were done so in an informative and efficient manner and left me feeling good about my purchase. Thank you to everyone involved for such a pleasant buying experience! More

Excellent Customer Service The staff was great and was willing to work with me. They also offered me drinks while I was there. They made signing the papers easy and quick. The staff was great and was willing to work with me. They also offered me drinks while I was there. They made signing the papers easy and quick. More

Professional and Courteous staff We knew which vehicles we wanted to look at when we pulled into the lot. The sales guy listened and answered our questions and was very personable. Th We knew which vehicles we wanted to look at when we pulled into the lot. The sales guy listened and answered our questions and was very personable. The finance guy stayed after hours to complete all of the paperwork so we could take the vehicle home that evening. Great customer service. In hindsight, we should have looked at the vehicle a little closer, but we were reassured that if there were any issues, they would take care of us. With that in mind, after the purchase, we did notice some significant scratches on the front bumper and driver side panel. Also, the "check engine" light came up after day of driving. True to their word, First Chrysler did a fine job of taking care of the vehicle and correcting the issues much to our satisfaction. I'd feel pretty confident in making another purchase from them in the future based on their after purchase support. One thing that I am a little upset about is the free oil change thing. We did not qualify because we lived too far away from Manitowoc. Let me make that decision or give me another incentive to come back to your dealership for service! In my mind First Chrysler lost me as customer for potential service as a result of that poor business decision. More

Bob and Diana We had purchased our 1st Jeep with Joe Allen. With all the previous vehicles that we had purchased at other dealerships, Joe was the best salesmen we We had purchased our 1st Jeep with Joe Allen. With all the previous vehicles that we had purchased at other dealerships, Joe was the best salesmen we have ever worked with. With his caring, concerned and upbeat attitude, he was not only extremely helpful.... On his day off!....but reassured us we could call at any time with any questions. We had a very positive experience and will share this with others for future purchases. As far as the atmosphere, it was very clean, upbeat, warm, and inviting with a family flair. Thank you 1st Chrysler and Joe Allen! More

Bait & switch! Didn't say car was a LEMON with BRANDED Title Basically, I will echo fellow reviewer "BMWGuy123456". This place is a classic bait and switch with no respect for their customers, nor ethics. I Basically, I will echo fellow reviewer "BMWGuy123456". This place is a classic bait and switch with no respect for their customers, nor ethics. I came from out of state and drove nearly 4 hours each way after having spoken with Dallas at the dealership several times and inquiring about all options, condition of vehicle, and service history and deciding that I would buy the car on the spot once I arrived. Not at ANY time during those several discussions was it mentioned that the vehicle I was inquiring about was a LEMON car which was bought back by Chrysler and was being resold with a BRANDED TITLE. When we finally sat down to sign the paperwork, only then did they present the records which showed that it was a lemon car. I explained that this was not mentioned a single time during several conversations with both Dallas and someone who identified himself as the General Manager. These guys had zero apologies to offer and in fact they had smirks on their face when I was saying that I was disappointed with the way they were running their business. They also had the audacity to tell me that I was the first customer they have ever had who has even questioned or had a concern with a lemon vehicle. That's a pretty absurd comment and speaks to how stupid they think their customers are. Who on earth is not aware of lemon laws and lemon products? From the sound of it after inquiring about their other "non-lemon" stock, most of this dealer's used inventory is all manufacturer buybacks/lemons with branded titles. By the way... this wasn't even a "too good to be true" situation. They had the truck listed at $27,000. I ended up finding the same exact jeep, CERTIFIED at another dealer with identical options, same #of miles, and same configuration for only $28,000 and that dealer delivered the car to my door 4 hours away for free. Really... a 3.5% discount because it is a lemon!? You'd have to mark that thing down 40% for it to make sense. No one is going to pay you anywhere close to market price if you try to resell it. Don't be silly...just avoid these guys at all costs and save your time. More

Awesome Very relaxed atmosphere,we worked with Andrew Deisley, very knowledgeable on everything,from the vehicle, financing and services. Everybody is very f Very relaxed atmosphere,we worked with Andrew Deisley, very knowledgeable on everything,from the vehicle, financing and services. Everybody is very friendly and make you feel like you are in good hands. More