Van Horn Hyundai of Fond du Lac

I bought a 2016 hyundai Tucson in 2018. I was told it was a manufacturer buyback. First customer was unhappy. It was bought back and a computer module recall was put out and car was fixe I was told it was a manufacturer buyback. First customer was unhappy. It was bought back and a computer module recall was put out and car was fixed and updated. I've had the car all these years and the performance got worse. Lagging when accelerating after stopping. Losing or burning oil which there's a lawsuit for that hyundai won't address. But, my problem with Van Horn is that they did not inform me that manufacturer buyback means lemon! I went to trade in my car a few weeks ago and was told it has a salvage title and cut my trade in value down by half! Carfax reports says it's a lemon. I called van horn and no one has called me back. Very disappointed and lesson learned. I will never buy a manufacturer buyback vehicle again. Update.. dealership did call back and offered an apology. More

Very fair pricing and the service has been top notch. I was an out of state car sale and they have made everything worry free I was an out of state car sale and they have made everything worry free More

They were very helpful. I wanted to look at a few vehicles from other dealers and Brian transferred them for me so I didn’t have to drive all over the place which was conve I wanted to look at a few vehicles from other dealers and Brian transferred them for me so I didn’t have to drive all over the place which was convenient. They also allowed me to test drive the cars on my own which is helpful for getting comfortable with the car. More

Excellent service, worked with us to get the best rates and the best package overall. and the best package overall. More

Kevin was good to work with, he got the job done. Only downside was the detailing crew. They definitely fell flat. The disgust on the salesman’s face when he was seeing us off to our new supposedly d Only downside was the detailing crew. They definitely fell flat. The disgust on the salesman’s face when he was seeing us off to our new supposedly detailed and cleaned vehicle said it all. He was absolutely let down and flat out embarrassed by their work! I myself was very disappointed, but just figured, want it done right do it yourself. So off to home we go to do some deep cleaning. More

Very professional, helpful and went out of their way to get this deal done. Highly recommend get this deal done. Highly recommend More

Excellent communication kept me well-informed of the process of buying my car, making out-of-state buying easy. Bryan Christie was great to work with. When I arrived, he had my car ready to go and caref process of buying my car, making out-of-state buying easy. Bryan Christie was great to work with. When I arrived, he had my car ready to go and carefully went through all of the car's features. More

Nick and Eric provided fantastic customer service. Nick made sure we understood everything about the vehicle and Eric made sure we understood all the paperwork. Overall it was a stress-free experien Nick made sure we understood everything about the vehicle and Eric made sure we understood all the paperwork. Overall it was a stress-free experience. More

Very pleasant experience from the time we walked in. Brian & the the team were wonderful! Brian & the the team were wonderful! More

I really enjoyed working with my salesman, Colin, and the entire staff at Van Horn. I got a beautiful car and with the incentives offered I got a great deal too! entire staff at Van Horn. I got a beautiful car and with the incentives offered I got a great deal too! More