VanDevere Buick

August 24, 2013 I have been shopping for a new minivan August 24, 2013 I have been shopping for a new minivan for the past few weeks, and found a 2008 Dodge Grand Caravan for sale at Vandevere Buick at 30 August 24, 2013 I have been shopping for a new minivan for the past few weeks, and found a 2008 Dodge Grand Caravan for sale at Vandevere Buick at 300 W. Market St. in Akron, OH that I was very interested in purchasing. I contacted the dealership via their website around 9am on Thursday, 8/22, and had a chat session with Kristi Stevens, a Customer Care agent at Vandevere. I told her specifically which vehicle I wanted to see, and she informed me that it was available and she would put me on the "VIP" list to see it in person. I told her I would be traveling over an hour to come see the vehicle, and she assured me it would be there when I arrived. I called the dealership that same day around 5:30pm, before I left my home to drive to Akron, to verify it had not been sold during the day. Once again, Kristi reassured me that it was there waiting for me, and I would be welcomed as a "VIP" when I arrived. I hired a babysitter to watch my 3 small children, and drove from Hermitage, PA to Akron, OH with a blank check in hand to visit the Vandevere Group and see what I expected to be my new car. When my wife and I arrived, we spoke w/ Randy Browne and told him why we were there. He checked with one of his associates, Zachary Lawrence, and Zachary told Randy and us that the car was "missing". They have had other inquiries, and have not been able to locate it for 2-3 days. I was shocked that I could call twice on the same day I am coming to see a vehicle, have the dealership put me on their "VIP" list, and that whole time nobody bothered to check if the vehicle was actually there. I expressed my frustration to Randy for having wasted over an hour of my time driving there, the money for gas, and the money for a babysitter, only to have them tell me they don't know where the car I wanted to see is. He made no concessions for the inconvenience. He even went as far as trying to strong-arm me into making a downpayment on the vehicle, telling me that when they did find it, it couldn't be held for me to come back and see if I didn't make a downpayment. I was disgusted that after the experience I had, he would try to talk me into putting money down on a vehicle he didn't even know if they had!!! If this is how Buick allows their dealers to treat potential customers, I want no part of ever purchasing a vehicle from any of your dealers. Furthermore, I am expecting compensation for the gas and babysitting money I wasted due to Vandevere's deceptive sales practices and/or incompetence. I spent approximately $20 on gas and another $20 for the babysitter. It is very difficult for my wife and I, both working full-time and having 3 children, to get out for a night and look at cars. As I stated earlier, I had a check in hand and ready to buy. All I expected the dealership to do was take 5 minutes to ensure the vehicle they were advertising online, and told me by phone they had in stock, was still there before I arrived!!! Vandevere has found a new meaning for "VIP", as they made me feel more like a Very Inconvenienced Patsy instead of a Very Important Person. More

MACK IS THE MAN HE DID EVERYTHING IN HIS POWER TO GET ME THIS KIA SOUL .HE WORKED WORKED WORKED WITH MY BOY FRIEND TO GET ME IN A KIA SOUL .WE ARE CONSIDERING BUYING ANOTHER KIA SOU GET ME THIS KIA SOUL .HE WORKED WORKED WORKED WITH MY BOY FRIEND TO GET ME IN A KIA SOUL .WE ARE CONSIDERING BUYING ANOTHER KIA SOUL AND WANT TO DEAL WITH NO OTHER SALESMAN BUT MACK GILCHRIST . WE HIGHLY 5 STAR RATING RECOMMEND MR .GILCHRSIT HE WORKS WITH THE CUSTOMER TO MAKE THEM HAPPY .. I'M SO HAPPY I STILL HAVENT STOPED SMILING THE NEXT DAY AFTER I GOT MY NEW CAR I LOVE IT I WOULD LIKE TOP THANK MACK GILCHRIST OUR SALESMAN AND I KNOW HE DOESN'T WORK FOR YOUR COMPANY BUT I WOULD LIKE TO THANK MY BOYFRIEND FOR HIM MAKING MY DREAM COME TRUE ONE VERY HAPPY WOMAN LOIS SELL More

I found that working with Nelson Trompower to be a pleasure. I would highly reccomend him to anyone wanting to buy a new or used vehicle. pleasure. I would highly reccomend him to anyone wanting to buy a new or used vehicle. More

I appreciate the no-nonsense, no pressure, kind and considerate approach. Working with Steve was like working with a long time friend, not a person so focused on sales that they miss the person in fro considerate approach. Working with Steve was like working with a long time friend, not a person so focused on sales that they miss the person in front of them. He focused on both me as a person as well as working with a commitment to do everything he could to do to help me find the right vehicle I needed at the right price. As an example of this, I stopped by briefly on the day prior to my purchase and began the process of looking. Steve and I began working together and I let him know that I would need to be at work by a certain time. The next day I came back to continue the process. Unknown to him I had the day off. At one point he mentioned that he wanted to make sure everything was taken care of so that I could get to work on time, specifically mentioning the time that I would normally need to be at work. I was amazed that he remembered. A small thing like that helped me to feel very much listened to and valued as a customer. Initially Steve recommended an excellent car for me, but it didn't fit my price range. I was not met with pressure when I said that I wanted to move on but a willingness to hear what I had to say and find what would work. We found just the right car and I am VERY satisfied with my purchase. Will I return to VanDevere for service and for my next car (in hopefully a long time from now! ) ? In a heartbeat! Will I recommend personally Steve as a GREAT person to work with? It's less than 12 hours since we completed the sale on my Altima ... and I already have to someone who will be looking in the near future! Not only was Steve's service spectacular, but the entire staff was friendly and extremely helpful. Thank you, Steve and the entire VanDevere bunch! Tina More

bryon miller was very friendly and helpful. he listened to us and only showed us cars that we were interested in and that were in our budget. he explained the process and made sure we were informed every s to us and only showed us cars that we were interested in and that were in our budget. he explained the process and made sure we were informed every step of the way. we would definitely recommend vandevere for the purchase of your next car. and we would definitely ask for bryon miller. thank you, jon and trish lane More

I had a great experience at VanDevere. Randy Browne was great and was able to get me the car I wanted for the price I was able to pay. I had been driving the same car for 12 years and had never bought a n great and was able to get me the car I wanted for the price I was able to pay. I had been driving the same car for 12 years and had never bought a new car on my own before. He made the process easy to understand and painless. I've only had my car for about two weeks so far but Randy and the dealership have already gone above and beyond my expectations. They continue to stay in touch and I know that I don't need to hesitate if I need anything or if I have any questions. Overall, I am very happy with my purchase and the way I was treated. More

Purchased a 2011 Kia Optima from VanDevere this past week. Have not had any servce work done as of yet but I'm guessing it will be as good as the sale. week. Have not had any servce work done as of yet but I'm guessing it will be as good as the sale. More

I worked with Tom Fiala, super nice guy. I have bought many cars over the years from probably 6 or 8 dealerships and i have to say, this was the best experience so far. The sales process was direct an many cars over the years from probably 6 or 8 dealerships and i have to say, this was the best experience so far. The sales process was direct and to the point. They priced their cars in such a way that you don't need to haggle like crazy, because the price they're asking is already fair. I did my homework on the internet to see what the best prices were for the vehicle I wanted, and theirs was the best price. But even beyond the asking price of the car, there were many other things I liked about the process. For one, the Trade In Value they offered is straight forward. You can even do it yourself before you go in. They used the AutoTrader.com tool to establish your trade value. AutoTrader.com's trade estimator said my trade was worth $7997, and that's exactly what they gave me. Fair, and straightforward. Conversely, we also went down the street to another dealership, and they only offered us $6000 for the same trade. The other company's salesman seemed to indicate 'well, maybe we can do better'....but why bother! At Vandevere, you get the fair and best price on the car up front, and the fair and best trade value up front. Why kill yourself with all the haggling elsewhere? On the car we ended up buying, Tom indicated that it was a fresh trade and it hadn't had its mechanical inspection yet by the service department. So, if they found anything, they may need the car and extra day or two to remedy any items they weren't happy with. So, the next day when I called, Tom told me that they felt the brakes were under tolerance, so they were installing new rotors and pads at no cost to me. Did you hear that? AFTER we already closed on the deal, they put on new rotors and pads at their expense, because it was the right thing to do for the customer. Who else does that? When we closed on the deal, we had indicated there were a few items we would like fixed before deliver. Minor items, a loose piece of trim, broken knob...stuff like that. They didn't give us any issue, and fixed everything right the first time, and it was right when we picked up the car. The finance department was very helpful. I had actually already arranged financing in advance and had a blank check in my hand from my bank. The terms of the deal I struck with my bank, would have required me to put about $2000 down on the car. I could have done that, but didn't really want to if i could help it. The finance manager asked if he might see if he could get a better deal with one of his banks. Within 10-15 minutes he can back with 2 offers from their banks, better than the one from my bank. I ended up saving half a point on interest, and didn't have to put any money down. That half a percent will certainly add up over the years, and I'm glad I let him check before just using what I brought. At the end of the deal, everyone here is up front and to the point. No messing around. I will buy here again. More

Randy was very knowledgeable and worked on my timetable. He listened well and provided suggestions and ideas after processing what I said. There was a huge selection of cars and Randy guided me through the He listened well and provided suggestions and ideas after processing what I said. There was a huge selection of cars and Randy guided me through the advantages of each. More