My Review Of VanDevere Buick:
I worked with Tom Fiala, super nice guy. I have bought many cars over the years from probably 6 or 8 dealerships and i have to say, this was the best experience so far.
The sales process was direct and to the point. They priced their cars in such a way
that you don't need to haggle like crazy, because the price they're asking is already fair. I did my homework on the internet to see what the best prices were for the vehicle I wanted, and theirs was the best price.
But even beyond the asking price of the car, there were many other things I liked about the process. For one, the Trade In Value they offered is straight forward. You can even do it yourself before you go in. They used the AutoTrader.com tool to establish your trade value. AutoTrader.com's trade estimator said my trade was worth $7997, and that's exactly what they gave me. Fair, and straightforward.
Conversely, we also went down the street to another dealership, and they only offered us $6000 for the same trade. The other company's salesman seemed to indicate 'well, maybe we can do better'....but why bother! At Vandevere, you get the fair and best price on the car up front, and the fair and best trade value up front. Why kill yourself with all the haggling elsewhere?
On the car we ended up buying, Tom indicated that it was a fresh trade and it hadn't had its mechanical inspection yet by the service department. So, if they found anything, they may need the car and extra day or two to remedy any items they weren't happy with. So, the next day when I called, Tom told me that they felt the brakes were under tolerance, so they were installing new rotors and pads at no cost to me. Did you hear that? AFTER we already closed on the deal, they put on new rotors and pads at their expense, because it was the right thing to do for the customer. Who else does that?
When we closed on the deal, we had indicated there were a few items we would like fixed before deliver. Minor items, a loose piece of trim, broken knob...stuff like that. They didn't give us any issue, and fixed everything right the first time, and it was right when we picked up the car.
The finance department was very helpful. I had actually already arranged financing in advance and had a blank check in my hand from my bank. The terms of the deal I struck with my bank, would have required me to put about $2000 down on the car. I could have done that, but didn't really want to if i could help it. The finance manager asked if he might see if he could get a better deal with one of his banks. Within 10-15 minutes he can back with 2 offers from their banks, better than the one from my bank. I ended up saving half a point on interest, and didn't have to put any money down. That half a percent will certainly add up over the years, and I'm glad I let him check before just using what I brought.
At the end of the deal, everyone here is up front and to the point. No messing around. I will buy here again.
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