VanDevere Buick

VanDevere Buick
328 W Market St
Akron, Ohio 44303
(330) 253-6137

Manufacturer: Buick

Most Reviewed Employees
Randy Browne Randy Browne
Sales Consultant
Steve Sabitsch Steve Sabitsch
Sales Consultant
Rob Amos Rob Amos
Sales Consultant
Tom Fiala Tom Fiala
Sales Consultant
David Canavan David Canavan
Sales Consultant
Patty Pamboukis Patty Pamboukis
Sales Consultant
Walt Grimes Walt Grimes
Sales Consultant
Kenny Richardson Kenny Richardson
Sales Consultant
Jeff Douglas Jeff Douglas
Sales Manager
Jason Boulis Jason Boulis
Sales Consultant
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.


Twenty-Four Month Rating: 4.8/5
30 Reviews
VanDevere Buick

Overall Score: 5 Star Rating4.8



About VanDevere Buick
Certified: VanDevere Buick
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, VanDevere Buick has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



windsurf27
4/20/2012 9:36:18 AM

Overall Score: 3 Star Rating   3.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Randy Browne

My Review of VanDevere Buick:
Purchased a 2011 Kia Optima from VanDevere this past week. Have not had any servce work done as of yet but I'm guessing it will be as good as the sale.

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rpavkov
4/12/2012 2:00:23 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tom Fiala

My Review of VanDevere Buick:
I worked with Tom Fiala, super nice guy. I have bought many cars over the years from probably 6 or 8 dealerships and i have to say, this was the best experience so far.

The sales process was direct and to the point. They priced their cars in such a way
that you don't need to haggle like crazy, because the price they're asking is already fair. I did my homework on the internet to see what the best prices were for the vehicle I wanted, and theirs was the best price.

But even beyond the asking price of the car, there were many other things I liked about the process. For one, the Trade In Value they offered is straight forward. You can even do it yourself before you go in. They used the AutoTrader.com tool to establish your trade value. AutoTrader.com's trade estimator said my trade was worth $7997, and that's exactly what they gave me. Fair, and straightforward.

Conversely, we also went down the street to another dealership, and they only offered us $6000 for the same trade. The other company's salesman seemed to indicate 'well, maybe we can do better'....but why bother! At Vandevere, you get the fair and best price on the car up front, and the fair and best trade value up front. Why kill yourself with all the haggling elsewhere?

On the car we ended up buying, Tom indicated that it was a fresh trade and it hadn't had its mechanical inspection yet by the service department. So, if they found anything, they may need the car and extra day or two to remedy any items they weren't happy with. So, the next day when I called, Tom told me that they felt the brakes were under tolerance, so they were installing new rotors and pads at no cost to me. Did you hear that? AFTER we already closed on the deal, they put on new rotors and pads at their expense, because it was the right thing to do for the customer. Who else does that?

When we closed on the deal, we had indicated there were a few items we would like fixed before deliver. Minor items, a loose piece of trim, broken knob...stuff like that. They didn't give us any issue, and fixed everything right the first time, and it was right when we picked up the car.

The finance department was very helpful. I had actually already arranged financing in advance and had a blank check in my hand from my bank. The terms of the deal I struck with my bank, would have required me to put about $2000 down on the car. I could have done that, but didn't really want to if i could help it. The finance manager asked if he might see if he could get a better deal with one of his banks. Within 10-15 minutes he can back with 2 offers from their banks, better than the one from my bank. I ended up saving half a point on interest, and didn't have to put any money down. That half a percent will certainly add up over the years, and I'm glad I let him check before just using what I brought.

At the end of the deal, everyone here is up front and to the point. No messing around. I will buy here again.

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broachbox
3/1/2012 10:34:54 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Randy Browne

My Review of VanDevere Buick:
Randy was very knowledgeable and worked on my timetable. He listened well and provided suggestions and ideas after processing what I said. There was a huge selection of cars and Randy guided me through the advantages of each.

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rinn99
1/9/2012 10:24:27 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Randy Browne

My Review of VanDevere Buick:
Great service. Randy found me exactly what I needed. He was patient and helpful, listened to my concerns, and didn't try to push me into anything.

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rinn99
1/9/2012 10:24:27 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: David Padgitt

My Review of VanDevere Buick:
Dave always kept me informed of what was going on with my car when he said he would. He was friendly and went above and beyond to get cost-effective work done.

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bryan0189
12/30/2011 2:17:59 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Randy Browne, Patty Pamboukis

My Review of VanDevere Buick:
The customer service was absolutely excellent! Having called prior to, once we arrived at the dealership, Randy helped us immediately by finding another sales associate, Patty, to help us because he was already with another customer. Everyone was extremely helpful and friendly by answering EVERY question we had and making sure we understood every detail about the lease and warranties for my amazing, new Kia! They found us a great deal on the exact Kia Soul that I wanted and even worked with us after we received the car. An excellent dealership all around! Thanks again everyone!

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ben.gage
12/6/2011 10:13:06 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Randy Browne

My Review of VanDevere Buick:
I needed a new (in my case used) car. My old one was clearly starting its path down the road of deterioration. I called a few dealers and this was the first that wasn't cramming numbers and crap down my throat. They didn't push me out of my comfort zone and helped me get into the car I wanted, not the one they did. I would go back in a second and I will be for the free car washes.

Randy was personable and took care of everything. I was impressed and happy to have met him. I feel comfortable that I can contact him anytime in the future and he will do all he can to help. If and when I need a new car, I will be going to him. Thank you.

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firemanjohn
11/22/2011 10:50:56 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Randy Browne

My Review of VanDevere Buick:
Having bought only one new car back in 1973,I avoid car sales people like the plague. After reading and computer researching I decided KIA was the car to buy if I was going to buy new. I'm glad that I shopped VanDevere. Randy and Josh were very helpful in introducing my wife and I to the Kia line. They made our purchase of a Sportage a very easy experience. Thank you very much, John and Robin Cespedes

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sullen
9/24/2011 10:07:03 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Randy Browne

My Review of VanDevere Buick:
Randy Browne is a car salesmen who acts with integrity and honesty, a rare find. He is helpful and willing to go the extra mile to ensure that you are completely satisfied with all elements of your automobile purchase. Randy is able to match your specific car needs with all available options, finding the right car to match your needs. A great car buying experience, once again. This is the 3rd vehicle that we have purchased from him and will continue as long as he is selling them!

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Response from: VanDevere Buick
Added: 11/4/2011 11:08:56 AM
Thank you for sharing. We're glad you were able to leave VanDevere satisfied with your new purchase! Be sure to "like" us on Facebook to take advantage of all the latest specials and stay in the know with all things VanDevere. Don't hesitate to come back for any future vehicle needs you have and we invite you to refer your friends and family with vehicle needs to us too!

Agoble
9/23/2011 2:09:37 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Sabitsch

My Review of VanDevere Buick:
Great customer service. No nonsene and straight the point! I would recommend this dealership to anyone not looking for gimmicks or the usual "bs" that is found at a lot of other dealerships.

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Response from: VanDevere Buick
Added: 11/4/2011 11:10:44 AM
Thank you for sharing your great experience with us! Please feel free to stop in with any future needs you may have, we'd be happy to help! We would also like to invite you to "like" us on Facebook to take advantage of all the latest specials and deals available only to our online friends!

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