Vandergriff Toyota

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Vandergriff Toyota:
My husband and I are both in our 60's and have excellent credit.
On a recent Saturday, we test drove a 2009 Prius. Impossible to deal with Vandergriff on any reasonable price, so we moved on to working with another dealership. Got a call from the salesman(D) at Vandergriff several days later.This was on the evening of the recent ice storm. He told us he had a car for us at the price we wanted with the package we wanted. Our request was for a 2009 Prius with package 2 and we had discussed that with him several times.So,we bundled up and went to Vandergriff to see the Silver Pine Mica Prius. Drove a quick test drive in the parking lot.Salesman kept mentioning that the car had only 44 miles on it. Pushing us to sign the paperwork right then and it could be detailed and taken home then. As we are walking to his office, the words "2008" come out of his mouth. My husband and I looked at each other stunned. That had never been mentioned. Then he wrote the numbers 22,900 plus T.T.and L on a blank piece of paper and tried to get my husband to sign it. He was told we wanted to see the figures on a itemized form. A form was forth coming that had the price,TTand L. and various other dealership "fees". He also brought another form for us to sign stating that we knew the car had been damaged during shipment. He alleged that the paint scratches on the outside had been fixed and of course in the rain we had not seen them or been shown "damages". We reminded him that that the price they were quoting for a damaged,"virtually a used car" was only about $400 less than we could get a "new" Prius for. He offered to see if he could lower $250 more.
While he was gone,a form we saw on his desk showed the VIN and the paper showed no warranty but "AS IS". He told us then they had to sell it as a used vehicle because it was titled in a corporate name since it was a fleet car. AS WE RAN NOT WALKED OUT TO OUR TRUCK, we noticed that one of the "scratches" that had alledgedly been fixed was a dent about half the size of a fist. We both have the feeling that there is something else wrong with this vehicle that would have eventually turned up when we would be helpless to do anything about it.
The point I would like to make is they piece mealed all the information about this car instead of telling us the truth all the while trying to get their forms signed and repeating only "44 miles."
This was truly an attempt at a bait and switch. I have lived in Arlington for over 45 years and I feel sorry for Tom Vandergriff
having his name associated with this sleazy operation. Oh, by the way the salesman and the dealership people called us and tried to get our business back--are you kidding me! We bought exactly what we wanted today at Pat Lobb Toyota of McKinney.No fuss,no muss and refreshingly honest and helpful.Thanks, Steve.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Vandergriff Toyota:
I had a great experience with these guys! I was able to get the FJ I wated at a price I could afford! Craig gave me a tour introducing me to a service person so I would know someone when I came in for my first service. Everyone was really friendly, even Shannon, the "mean" guy making the deal up in the box! He asked what the problem was with the price, and I told him what I could pay. That is what I paid!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Vandergriff Toyota:
I seldom write reviews, however, after reading the one with an experience almost identical to mine, I felt obligated to share what happened at Vandergriff Toyota. We were in the market for a Toyota 4runner - called and yes, they said they had exactly what we wanted. We went to the dealership and explained to the salesman who greeted us who we were and what we wanted. The salesman asked for our trade in car keys and walked away. After waiting more than 30 minutes, and asking every other salesman to help, our salesman finally returned. When we asked to see the 4runner, were were told no, they in fact did not have the 4runner we wanted, but could order it - could not even find it in a 5 state area. When we asked for our keys back, the salesman refused to give them to us, said the used car sales department had them. When we insisted on getting our keys back the salesman berated us for using his time and not buying a car, telling us we were nothing less than frauds for pretending to want a new car and then refusing to allow him to order one for us. The salesman walked off and did not return. We sat for at least another 20 minutes until I walked into the employees only area of the sales office and demanded to see the manager - not on duty - and refuse to leave the area until we got our car keys back. Our car was delivered to the front of the building, the person got out of the car, left it running and the door open and walked off, no comment, not looking back. I tried to call the dealership the next day to speak with the manager - he never returned my call. In nearly 50 years of car buying, it was the worst example of salesmanship and customer service I have ever experienced. As a side note, I called a Fort Worth Toyota dealership, was told on the phone they did not have the car in stock, they found one in Oklahoma, asked us to come in to test drive the same vehicle, different options so we would be happy with our purchase, had the used car sales person come to the area to look at the trade in, he did take it for a drive (and I am sure to check it out), returned the keys while we were talking with our salesman, and the dealership called the next day to ask if their cutomer service was adequate and if we had any further questions about the car we wanted to purchase. The difference between experiences is remarkable. I refuse to take our new 4 runner - purchased in Fort Worth - to Arlington for service, even though we are Arlington residents.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Vandergriff Toyota:
I went into the dealership not expecting to find a car. Much to my surprise, after test driving a 2008 Camry and discovering that it was on sale as quoted in the Fort Worth Star-Telegram, I decided to purchase it. Papers were drawn up with the sales price listed incorrectly. When this was brought to the attention of Vandergriff's employees, no one was willing to own up to the mistake and correct it.

I have visited other review sites and feel there is a pattern of behavior at Vandergriff Toyota. Anyone thinking about purchasing a vehicle from them should go to every website possible and read the reviews. Old man Vandergriff, who no longer has anything to do with the dealership, would be very upset to have his name associated with such a dealership. Does he even know that this is occurring?

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Vandergriff Toyota:
We received one of the "pre-approved" mailers and decided to see if they would live up to the "implied" promise. we showed up and we went from affordable to over-prices, but happy because we needed the car. Now a week and a half later they want $2000.00 (for the bank) or get the car back. We may be taking this up with the Office of the Consumer Credit Commissioner. But in the mean time we are having to deal with phone calls and email messages that all same the same thing, "We need $2000 or the car, when can we get them." The answer has always been the same, from when we put the $100 down, their was no other source and the payment are a reach.
Be careful should you attempt to deal with anyone at Vandergriff. I want to believe Obi that he is an honest salesman, but I am having my doubts.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Vandergriff Toyota:
I would like to express my thanks to this dealiship and staff for helping me find the vehicle I was looking for. I was surprised to find that whenever I asked a question or expressed a concern, I wasn't made to feel like I was &quot;bothering&quot; someone and the patience the staff displayed. I've had my share of dealerships and hate to feel like I am not worth waiting on, but never once did I feel that way when dealing w/Vandergriff. I found the car I was looking for and a smile to go along with it!! <br><br>Thanks VT for making me feel #1!!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Vandergriff Toyota:
After shopping at several local dealerships and getting shafted, perhaps because I am a woman, I went to Vandergriff Toyota. I have never had a better experience buying a used car. I bought a Certified Pre-Owned Toyota and I am so pleased! I highly recommend this dealership! I will be there to service my car as well! Thanks for making it so easy, Robert!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Vandergriff Toyota:
Why does the car-buying experience have to be such a nightmare? The games you have to play just to get a fair price are ridiculous! After being lured in by a newspaper ad stating, &quot;NO REASONABLE OFFER REFUSED!&quot; we did end up getting the car we wanted for the top price we were willing to pay but we had to spend 5 hours doing it. Plus, we had to deal with not one, but two salesmen. What a way to spend a sunday off. Our trade-in car was a '96 saturn and unless something changes in the way car dealerships do business i would imagine our next car will also be a saturn. I just hope the toyota we bought yesterday lasts as long as our trade-in car did because we are certainly in no hurry to deal with car salesmen again. I opted not to name the employees we dealt with because after spending 5 hours at this dealership and observing the other salesmen at work i realized this is just business as usual and these men were just doing their job the way they were expected to.<br><br>I do want to add one thing. If my review has not convinced you to go elsewhere please take a look at the many Vandergriff Honda reviews. Believe me, if I'd seen this site yesterday and read those reviews I would have put off shopping til another day and then checked out Metroplex Toyota in Duncanville instead. They have a stellar rating and will probably get our service business.<br><br>Also, I think I forgot to mention they took the key to our trade-in car so they could &quot;check it out.&quot; I'm not sure they really even looked at it. I know they didn't drive it. When out of frustration after being kept waiting for so long and dealing with double-talk and mind games we asked for our key back so we could go home. They would not give it to us. We felt like we were being held hostage until a deal was made.<br><br>If you're wondering why I didn't give a lower rating, I guess it's because even though this was our worst car buying experience so far, and we are 50 years old, so we have bought a few new cars, it probably could have been worse. Needless to say though, we will not be in the market for a new car for a long, long time and we will certainly NOT go back to Vandergriff.

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