Victorville Chevrolet

This Victorville Chevrolet dealership is an absolute nightmare. They're incredibly attentive when trying to get your business, but once they have your money, their service becomes abysmal, even with an nightmare. They're incredibly attentive when trying to get your business, but once they have your money, their service becomes abysmal, even with an extended warranty. It's like dealing with completely disengaged employees. I purchased a brand new, fully loaded 2023 Tahoe High Country with LoJack. The LoJack stopped working within two months and remained inoperative for two years, despite multiple service visits. I also experienced persistent issues with the radio going blank, the vehicle hesitating on acceleration, and randomly losing propulsion. For two years, their consistent response was, "we can't duplicate the issue." Then, on Mother's Day, the propulsion issue recurred. I brought it in, and it turns out there's a recall for this exact problem! Yet, they still claimed they couldn't do anything because they couldn't reproduce the issue I experienced. The blank radio? Apparently, GM has no fix for that either. This dealership, along with GM, is a master of deflection, constantly pointing fingers at each other while I'm stuck with a lemon that's still under warranty. Regarding the LoJack, after two years of it not working, they finally identified a faulty connector clip and "fixed" it. However, when I requested a refund for two years of non-functional service, the dealership blamed the LoJack company, who, of course, blamed the dealership right back. Ultimately, there's a complete lack of accountability from Victorville Chevrolet, GM, and LoJack. Once they have your money, good luck getting any issues resolved. More

Easy peezy. Matt Marino helped my wife and I into a new 2025 Chevy Traverse Z71. We are very pleased with how we were treated in both the Sales dept and the serv Matt Marino helped my wife and I into a new 2025 Chevy Traverse Z71. We are very pleased with how we were treated in both the Sales dept and the service department for our other vehicles . More

You screwed the pouch! Never discussed purchased amount paid more for the care than the sales price. My fault for trusting. Took out my back mats and would not give them ba Never discussed purchased amount paid more for the care than the sales price. My fault for trusting. Took out my back mats and would not give them back More

This guys sell me broke suv in 43k stay away of this dealer and spend your money in diferent place. dealer and spend your money in diferent place. More

100% pleased with check in to checking out. Very professional staff and service, and Jacob kept me updated of my car while it was being worked on. Very professional staff and service, and Jacob kept me updated of my car while it was being worked on. More

Kevin was such a great help, and made the experience worthwhile. I highly recommend Victorville Chevrolet! worthwhile. I highly recommend Victorville Chevrolet! More

Positive car dealership friendly and knowledgeable staff clear communication with customer needs I had a great dealership experience clear communication with customer needs I had a great dealership experience More

Very professional. Every department makes you feel valued. Great Staff. I would recommend the dealer to family and friends. Every department makes you feel valued. Great Staff. I would recommend the dealer to family and friends. More

"Stephen Smith provided an exceptional car-buying experience. He went above and beyond to ensure we felt comfortable and never pressured. His knowledge and professionalism were evident as he thorough experience. He went above and beyond to ensure we felt comfortable and never pressured. His knowledge and professionalism were evident as he thoroughly answered every question my husband and I had. It is rare to find a salesperson as trustworthy and dedicated as Stephen. Your dealership would benefit greatly from more representatives like him. More

The whole team is excellent they don’t pressure you at all very satisfied tamks all very satisfied tamks More