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Victorville Motors

Victorville, CA

4.7
164 Reviews

14617 Civic Dr

Victorville, CA

92394

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164 Reviews of Victorville Motors

June 13, 2024

Customer service was great. Answering all my questions. Attentive and able to get me a quick appointment for my vehicle to be checked. Great communication. More

by Bangalee1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Thornton
Jun 14, 2024 -

Victorville Motors responded

Providing quality service and communication are our top priorities, which is why we're happy to see you received just that. We are extremely grateful for both your business and your feedback and we look forward to taking care of all your future vehicle needs. Please don't hesitate to let us know should you have any questions about anything. We're here to help. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

June 12, 2024

Always friendly and prompt service cost is reasonable and made to feel part of family More

by Jencee_13601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celena Rojas, Sylvia mack
Jun 12, 2024 -

Victorville Motors responded

Jencee, We always want our guests to feel like family, which is why we couldn't be happier to read this. We're glad you are always well taken care of and we look forward to continuing to work together for years to come. See you again soon. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

June 08, 2024

Very pleasant experience. Dropped in to schedule an appointment for an oil change and was taken care of right away. Completed the oil change while we waited. Also completed More

by Dagmo880
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Thornton
Jun 10, 2024 -

Victorville Motors responded

Thank you so much for stopping by! We're happy to see our team was extremely accommodating and you drove home satisfied. Both your business and your feedback are greatly appreciated and we can't wait to see you and your Ram Truck at your next visit. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

May 31, 2024

Best dealership to work with. I always use Victorville Motors for all my vehicle needs More

by kristinhornsby77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haleigh Nuuvali
May 31, 2024 -

Victorville Motors responded

Kristin, Thank you so much for choosing us here for all of your vehicle needs! We're incredibly lucky to have you as a valued customer and we look forward to continuing to take care of you and your Jeep for years to come. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

May 26, 2024

On Monday I took my 2021 Jeep Grand Cherokee in due to a check engine light, service air bag system. Jason promised me that my Jeep would be finished by Friday. It was finished on Wednesday, two days early. More

by jerry.finchum2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
May 28, 2024 -

Victorville Motors responded

Jerry, We appreciate you stopping by and we're happy to see Jason and our team were able to get you and your Jeep back on the road earlier than expected. We hope it's running like new again and we look forward to working together for another 15+ years! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

May 22, 2024

Bad bad i take my charger 2008 because has a engine light on, and told Jason Mitchel that i change my 6 coils and spark plugs 2 times already in 3 months and i want to know more about what it can be the caus More

by Almagriselda90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason mitchell
May 23, 2024 -

Victorville Motors responded

Alma, Thank you for coming in today and allowing us to make things right for you. We look forward to your future visits. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

May 21, 2024

The team is very professional and friendly. Jeep service is on time and always well done. More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
May 22, 2024 -

Victorville Motors responded

Denise, We are so lucky to have you as a valued customer and we appreciate you choosing us for all of your Jeep needs. We're glad you receive both prompt and quality service here and we look forward to continuing to work together for years to come. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

May 12, 2024

I was given an appointment the very next day for oil change and it was done promptly and professionally. More

by Asanteliz44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celena Rojas
May 13, 2024 -

Victorville Motors responded

We're happy to see our team was able to accommodate you in a timely manner and you drove home satisfied. Thank you so much for both your business and your review. We hope your Jeep is treating you well and we hope to work together again in the future. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

May 02, 2024

The deciding factor for me to purchase a new Jeep at Victorville Motors was that Jeff Meyer is still running the service & parts departments. I didn’t buy my Jeep Wrangler there years ago but I took it More

by MB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meyer
May 02, 2024 -

MB responded

The deciding factor for me to purchase a new Jeep at Victorville Motors was that Jeff Meyer is still running the service & parts departments. I didn’t buy my Jeep Wrangler there years ago but I took it there for service. Back then Jeff was a service writer but I could just tell he wasn’t going to remain a service writer for long. He’s honest and he doesn’t promise anything that can’t be delivered. He genuinely listens to a customers concerns and takes an issue head on. There’s hundreds of Jeep dealerships in California but you only spend a day with the salesperson. A good service department is what’s important to me and Victorville Motors without a doubt has the best because of Jeff Meyer.

May 02, 2024 -

Victorville Motors responded

MB, We are incredibly lucky to have Jeff on our team and it's no surprise to see that he has taken such great care of you over the years and because of this you ended up purchasing your new Jeep here at Victorville Motors. We appreciate the opportunity to help with all of your vehicle needs and we look forward to continuing to serve you for years to come. Hope you're loving your new Jeep thus far. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

April 28, 2024

Excellent service department. My service advisor, Jose M. is outstanding. Only factory trained mechanics for my vehicles. More

by Cisco2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José Molina
Apr 29, 2024 -

Victorville Motors responded

Cisco, We appreciate you choosing us here for your vehicle needs and we're very happy to see Jose takes great care of your Jeep. We hope it's treating you well and we can't wait to continue to provide you with this same 5-star service for years to come. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

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