Victory Ford

Victory Ford only makes Management staff victorious over their customers. Would not honor Ford X Plan because of the shortage I was told they could sale at full msrp so they had no interest in honoring Ford their customers. Would not honor Ford X Plan because of the shortage I was told they could sale at full msrp so they had no interest in honoring Ford Plans. Atleast they’re honest about filling their own pockets and not caring about the customer over paying and taking advantage of the truck shortage due to chip shortages. One day the chip shortage will end, and customers will remember dealers refusing to honor Ford plans and take their business elsewhere. Only hurting their reputation in the long term. More

Never in my life have I dealt with a more unprofessional, arrogant, spiteful, rude, threatening, service manager. No one in the service department communicates anything to others. I called multiple times, s arrogant, spiteful, rude, threatening, service manager. No one in the service department communicates anything to others. I called multiple times, spoke with service advisors, had my original dealership call, and set up for me to come in for warranty work. I was told the part was still under warranty by an advisor there. When I arrived, no one knew anything about it. They finally get me in, and after a bit, the manager comes in and tells me the part wasn't from them originally, that they had it brought in from a parts store, so it wasn't under warranty anymore, as the part store warranty was shorter. Tried to sell me a replacement for more than they cost. Was mad, do I got my kids and started to leave when he said "well you should have called". I snapped back at him that I did, that no one there knew how to relay anything, and that I was told that it was covered. He gave a sarcastic sorry, and I told him to f off. He then proceeded to follow me out, saying "I bet you wouldn't say that to me outside of here" I said did you just threaten me? He said no sarcastically. So I said he was xxxxx incompetent and walked outside. My car wasn't there so when I asked where it was I got a very sarcastic "I dont know" it pulled up a few seconds later and then words were exchanged that I honestly can't remember as I was so angry I couldn't think straight. I threw my coffee down, had my 2 year old stand next to the car, while I loaded my infant into the other side. While I was doing that, he walked up to my 2yo, and said to her "I'm sorry for your dad." At this point I was shaking I was so furious. I came back around, put my daughter in the car, said f you, and got in my car. He then started trying to shame me because my car is a Hyundai. He was saying "nice hyundai" "enjoy your hyundai" that's a cool hyundai. I pulled out quick as I could before it could escalate any farther. Did I maybe overreact a lil bit, yeah. Should he as a manager handled it differently, 10000% He should have never blamed me for the situation, and should have just asked me to leave, not follow me threatening and then taunting me. Though if he wouldn't had blamed me, I wouldn't have ever got upset to the point I did,, and nothing would have happened. But in NO WAY, should he have EVER walked up to my daughter, especially in the middle of what was happening, and say something to her that intended to upset me more. That was so far beyond unprofessional and unacceptable, and the dealership should be absolutely ashamed on behalf of him, if nothing else, just for that alone. I will be calling to speak with the GM, and I will be reaching out to Ford corporate to file a formal complaint to let them know what happened, and how their manager handles things. More

Christian was great to work with. We got the truck we wanted at a good price. It was refreshing to deal with a no pressure sales person. wanted at a good price. It was refreshing to deal with a no pressure sales person. More

Christian McC. was the salesman. He was very knowledgeable and informative about my new Escape. It was a great buying experience. I would highly recommend Victory Ford as a perfect place to buy knowledgeable and informative about my new Escape. It was a great buying experience. I would highly recommend Victory Ford as a perfect place to buy a new car. More

Very good experience buying a new vehicle. Salesman did a great job, not too pushy, and the new car manager and business office were very easy to work with. great job, not too pushy, and the new car manager and business office were very easy to work with. More

Do not work with him terrible salesman that will try to get you in a car out of your budget. Has no patience at all. get you in a car out of your budget. Has no patience at all. More

Responsive and professional, outstanding! Made the whole process very easy. John thought of everything to help me get my price level. I will be returning for my next purchase. process very easy. John thought of everything to help me get my price level. I will be returning for my next purchase. More

Great service Service department did a great job on recent recall. John Hanna great follow up and was able to answer all questions. thanks a lot John will be seeing Service department did a great job on recent recall. John Hanna great follow up and was able to answer all questions. thanks a lot John will be seeing your team again! More

Wes Larson, team member I sho appreciate Mr. Larson and his willingness to help. A former team member who was also my sales person at the dealership had promised to wash my c I sho appreciate Mr. Larson and his willingness to help. A former team member who was also my sales person at the dealership had promised to wash my car. Since then I needed my car washed and Wes said he would do it. I can't begin to say how much I appreciate Mr. Larson's kindness. I willl continue to do business with Victory Ford and highly recommend the dealer to anyone who needs their services. More

Huge Mistake Huge mistake was made when we took my Ford Escape in for routine oil change. They forgot to take the old oil out and put 5 quarts of new oil on top o Huge mistake was made when we took my Ford Escape in for routine oil change. They forgot to take the old oil out and put 5 quarts of new oil on top of it and sent us on our way. Down the road the car began to smoke and sputter so we turned around and got back to dealership where they discovered the mistake-but only after taking the plug out and watching all the oil pour out. The did redo oil change, and change out spark plugs but still charged us for original oil change. They were apologetic however this could have been a major issue and could have also refunded us our money. We have reached out the dealership but no response - in fact they did not even send us the customary survey they send out after every visit. HMMMM wonder why....... More